Customer Service Research
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Putting Customers on the Map With Geolocation Apps
Sponsored by: TechTarget Customer ExperienceThis e-book chapter is a guide to geolocation apps—what they are, what they do, and how they can benefit companies and their customers. You'll learn why providing a consumer with the right information at the right time is necessary in today's marketplace and look at the hurdles blocking widespread use of location-based data and analytics.
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Four Steps Toward Virtualising Your Contact Centre
Sponsored by: GenesysThe first step to wowing customers is an organised and efficient contact centre – but how can a business overcome legacy infrastructures to support customers? View this whitepaper now to learn about virtual contact centres, their benefits, and 4 essential steps to streamline your customer experience.
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Best Practices for Improving Back Office Workforce Efficiency
Sponsored by: Genesys70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities. View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy.
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The Makings of a Modern Contact Center
Sponsored by: TechTarget Customer ExperienceChoosing between a hosted or on-premises model -- or a blend of the two -- is the first step to modernizing customer relationship management systems today. Inside, explore the key differences between a hosted and an on-premises contact center.
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Delivering Positive Multi-Channel Customer Experiences
Sponsored by: Microsoft IndiaThis essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
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Transform Business: Explore Strategic Business Transformation Requirements
Sponsored by: Hewlett Packard EnterpriseFind out how businesses are overcoming today's challenges such as the explosion of social media and more stringent security and regulatory requirements.
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Move Forward: Create a More Satisfying and Productive Omni-channel Experience
Sponsored by: Hewlett Packard EnterpriseFind out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience.
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BPS Edge: CEM The New Style of Customer Engagement Management
Sponsored by: Hewlett Packard EnterpriseFind out about the most recent customer engagement management innovations.
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Almerys Uses Talend Data Services to Offer Better Quality of Service to its Customers
Sponsored by: TalendFind out how an integrated infrastructure platform increased performance and productivity for Almerys.
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Transforming Customer Experience in the New Digital World
Sponsored by: GenesysThis white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
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A New Style of IT: The Dawn of a New Normal
Sponsored by: Hewlett Packard EnterpriseUncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era.
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Transforming Customer Service in Financial Services
Sponsored by: Hewlett Packard EnterpriseFind out how HP is helping the UK Post Office manage over 3 million customer accounts, and enhance their customer experience.
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Optimizing Magneto E-commerce Sites for Increased Sales and Customer Satisfaction
Sponsored by: ZeroLag Communications Inc.Find out which platform is capable of maximizing the performance of your e-commerce web site, increasing sales and improving customer satisfaction.
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Case Study: Manufacturing Company Increases Business, Reduces Cost
Sponsored by: Microsoft IndiaThis case study tells the story of how one organization was able to improve lead management and business prospects while reducing the sales cycle with a new CRM solution.
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Performance Improvement In The Contact Centre
Sponsored by: CiscoFind out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies.
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How to Create a Customer Service Process that Enhances Your Bottom Line
Sponsored by: SalesforceUncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction in this e-book.
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How-To Guide: Top Ways to Optimize Your Contact Center Investment
Sponsored by: CiscoFind out what you need to know to ensure your contact center runs to the best of its ability.
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Successful Customer Experience Calls for Customer Insight
Sponsored by: SitecoreFind out how learning more about what your customers want can boost your customer loyalty rates.
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Collaboration Is the next Game Changer in Customer Service
Sponsored by: CiscoThis exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
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The Business Value of IBM's Exceptional Digital Experience Solutions
Sponsored by: IBMGet the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites.
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A Quick-Start Guide to Deploy an SMS Strategy for Business
Sponsored by: StrikeIronSMS is emerging as one of the most effective means of communication -- short, digestible messages sent rapidly to the right users. In this white paper, you'll find a 4-step guide to deploying an SMS strategy for customer relationship management (CRM) and marketing.
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Real-Time Insights to Forge Deeper Relationships with Your Customers
Sponsored by: SAPUncover the key features of the SAP Customer Engagement Intelligence application, so you can form valuable relationships with your customers.
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The Mixed Blessings of Contact Center Automation
Sponsored by: TechTarget Customer ExperienceAutomation technologies were created to provide customers with a standardized, consistent experience. Why, then, are companies trying to avoid them? In this e-book, you'll learn why automation technologies don't work for every contact center use case, regardless of their intent.
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Microsoft Dynamics CRM Release Preview Guide
Sponsored by: Microsoft IndiaIn this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.
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Creating Intelligent Customer Service Experiences
Sponsored by: Kodak AlarisThis informative resource paves a path to profitable customer relations for your organization and offers 5 key recommendations for creating amazing customer experiences.