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  • Unreliable and Outdated Communication Technology: A Drain on Time & Money

    Sponsored by: Motorola, Inc.

    Download this white paper to learn about the impacts of using outdated communication technology, and explore new, modern options to replace legacy tools.

  • Meeting Solas Requirements with Mototrbo

    Sponsored by: Motorola, Inc.

    Learn about Mototrbo radios in this white paper, and find out how the dual mode devices—which can operate with both digital DMR and analogue signaling—help protect workers no matter the conditions.

  • How Established Companies Win with Digital Transformation

    Sponsored by: Zendesk

    In this guide, explore how enterprise companies the early stages of their digital transformation can better understand the next steps of their digital transformation journey, and uncover what separates customer experience leaders from the rest of the pack.

  • Securing Your SD-WAN

    Sponsored by: Telstra Global

    Read this article to learn about the benefits of implementing an additional security tool into your SD-WAN, and the different options available.

  • Beginner's Guide To Observability

    Sponsored by: Splunk

    Jump into this guide to take a closer look at the truth behind "observability": what it is, why it's important, and what it takes to achieve it inside your own IT department. To help illustrate, you'll also find a collection of real-world observability examples from companies like your own.

  • Deliveroo : A Zendesk Success Story

    Sponsored by: Zendesk

    In this video from Zendesk, explore how food delivery service, Deliveroo, uses Zendesk Support to maintain operational efficiency, improve CX, and deliver positive employee experiences.

  • Zendesk + Lonely Planet: A Customer Support Success Story

    Sponsored by: Zendesk

    In this case study from Zendesk, explore how travel guide book publisher, Lonely Planet, used Zendesk to engage customers across multiple channels, and decide if a cloud-based support software from Zendesk is right for your organization's CX goals.

  • 5 Considerations for Evaluating an Embedded Approach to Analytics

    Sponsored by: Qlik

    Taking an embedded dashboard (or citizen data scientist) approach to analytics can be hugely beneficial to organizations seeking to get the biggest ROI from their analytics investments. Read this checklist for 5 considerations when evaluating an embedded approach to analytics

  • What's Good? Customer Satisfaction Surveys in Zendesk Support

    Sponsored by: Zendesk

    In this video, learn about Customer Satisfaction (CSAT) Surveys in Zendesk Support, and decide for yourself if Zendesk Support software is right for your organization.

  • How to Design and Maintain a Secure Industrial Control System Network

    Sponsored by: ForeScout

    Download this white paper to learn about ISA 99/IEC 62443—a framework established to help secure networks against cyberattacks directed at industrial control systems (ICS). Also explore SilentDefense by ForeScout, and how it can help your network easily comply with IEC 62443.

About the Research Library

The Information Technology Research Library provides enterprise IT professionals in the UK with the latest information on IT technology, including options for enterprise software and hardware, tools and resources for all aspects of IT management, networking and communications and more, with vendor and analyst white papers, case studies, webcasts, videos, podcasts and product information.

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