White Papers
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Driving Radical Customer Service Innovation
Sponsored by: ServiceNowCustomer service has changed in recent years. Customers can voice their opinions easily over the internet, have more options, can leave vendors more easily and are demanding a high level of customer service. Read this e-book to learn about how you can drive customer service innovation within your organization and keep your customers satisfied.
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Don't Just Keep the Pace, Set the Pace In Today's Digital Economy
Sponsored by: VMware & IntelOver 80% of line-of-business partners view CIOs as a key strategic partner within their business, increasing from just 63% in 2017. Faced with this newfound responsibility, find out what IT tools and technologies CIOs are relying on to keep business applications agile and performing in step with business demands.
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Future Proof Your Investment Strategy for Data Center and Cloud
Sponsored by: VMware & IntelClick inside to explore the major obstacles that companies are encountering within data center modernization, including a growing IT skills gap, lack of agility due to operational complexity, and more. Plus, find out how to leveraging existing technology to meet these challenges head on.
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2018 Customer Service Trends
Sponsored by: ServiceNowWe're at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Continue reading to uncover additional key takeaways about using AI to focus on building connections with customers.
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End-to-End Data Integration for Hadoop Data Lakes
Sponsored by: AttunityTraditional tools for integrating this data are neither efficient nor scalable for Data Lake implementations. IT organizations often struggle to ingest data from hundreds or even thousands of sources that require custom coding. Read this white paper to learn how organizations are addressing this issue.
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Seven Deadly Sins of I&O Cost Optimization and Transformational Investment
Sponsored by: VMwareRead this analyst report from Gartner to learn how to identify the strategic imperatives behind cost optimization and transformational investments and how to avoid the 7 most common mistakes in the process.
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Upgrade Your WAN Infrastructure with a Secure SD-WAN
Sponsored by: Fortinet, Inc.To support their branch offices and increasing cloud adoption, countless organizations are updating their traditional WAN infrastructure. Find out how you can securely deploy an efficient, app-centric SD-WAN.
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Powering Digital Transformation With a Hybrid Cloud Strategy
Sponsored by: VMware & IntelWhat does digital transformation really mean for traditional competitors – and where does application delivery fit in? Enter this guide to explore the ways that organizations are optimizing their application environments via multi-cloud and hybrid cloud with the demands of both developers and users in mind.
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Artificial Intelligence in Asia: Trust, Understanding and the Opportunity to Re-Skill
Sponsored by: SalesforceThere is a strong correlation between how much consumers trust artificial intelligence and how much they trust it. Salesforce conducted a study to measure people's trust in AI and various products that use AI. Read this white paper to learn more about the future of AI and prepare your organization for the impact that AI will have on it.
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Computer Weekly – 16 October 2018: Drilling into AI at Shell
Sponsored by: ComputerWeekly.comIn this week's Computer Weekly, we find out how oil giant Shell is using AI and machine learning to boost workforce productivity. We analyse the attempted Russian cyber attack revealed by the Dutch government. And we look at how blockchain is being used in the food and drink industry to improve supply chain management. Read the issue now.
