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  • AI and the Contact Center: Radical Revolution or Methodical Evolution?

    Sponsored by: Concentrix

    In this webinar, explore how AI is reshaping the customer service landscape, and uncover what AI strategies work best with your CX goals and contact center. Get insight from industry experts, and find out if AI is the radical revolution the contact center needs, or the byproduct of the methodical evolution of customer service.

  • How Spreadsheets Are Costing You Time and Money

    Sponsored by: Wrike

    The more you depend on spreadsheets, the more time you dedicate to maintaining them. Read this blog post to learn about the 3 biggest downsides of spreadsheets, and an alternative that can help you simplify how your organization inputs records.

  • Why Intelligent ERP Is Key to Mastering the Complexity of the Digital Age

    Sponsored by: SAP

    In this Q&A featuring Vice President of IDC's Enterprise Application and Digital Commerce research, explore key differences between intelligent ERP and traditional ERP systems. Get an inside look at the benefits of intelligent ERP, and decide if an intelligent ERP system is right for your business.

  • 10 Speech Analytics Needs to Know for CX Pros

    Sponsored by: CallMiner

    With this white paper, learn about the opportunities speech analytics can offer your organization. Explore the benefits of speech analytics in the contact center, and uncover 10 'need to know' facts about speech analytics perfect for the CX and marketing professional.

  • Insights on the State of Digital Transformation: Conga Survey

    Sponsored by: Conga

    In this survey from Conga, uncover new insights into how Salesforce users manage contracts and data. Explore why an increasing number of Salesforce users are turning to AI, and discover the role of quality data and transformative technologies in digital transformation initiatives.

  • An Ongoing Challenge for AI/ML in the Traditional Enterprise: Getting Data to the Cloud

    Sponsored by: Immuta, Inc

    Businesses are reluctant to move their data into the cloud, and eager to implement cloud-based AI—so what's the problem? In this article, discover how your cloud-based AI can be rendered useless without the proper cloud-based data, and learn how to embrace true data analytics from the cloud.

  • Redefining the role of IT in a modern BI world

    Sponsored by: Tableau Software

    Self-service business analytics has challenged IT teams as it has forced them to either embrace self-service BI or ignore it. Read this white paper to learn about how IT is redefining their role in BI and analytics that will allow for a more strategic role that will be critical to the future success of your organization.

  • Using Site Search for Accessible Learning: Case Study

    Sponsored by: Algolia

    In this case study, uncover how online learning platform, Coursera, broke free from search restraints and elevated their search UX with Algolia search software.

  • Agribusiness Case Study: A Business Intelligence Platform

    Sponsored by: Yellowfin

    Ruralco is a leading Australian diversified agribusiness that struggled to access accurate business-wide information in real-time. This case study details Ruralco's decision to implement a BI platform to improve control of business data and enable visual performance reports.

  • Embedded BI to Impress your Customers

    Sponsored by: Yellowfin

    Explore Yellowfin and see if it has the BI and analytics capabilities to fill the reporting gaps at your business. Yellowfin works on-prem or in the cloud, and integrates into your application. Download this white paper to learn more.

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