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Customer Service Research

  • Improving Customer Experience Through Enhanced Employee Experience

    Sponsored by: Avtex

    View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.

  • Integrating CRM and Contact Center Technologies to Improve Customer Experience

    Sponsored by: Avtex

    View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.

  • Why Aren't Your Self-Service Options Landing?

    Sponsored by: Coveo

    Is your organization suffering from poor self-service? Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options aren't landing, and learn what your organization can do to get back on track.

  • Exploring Journey Mapping and Its Role in Customer Experience

    Sponsored by: Avtex

    Journey mapping is an exercise that can give organizations a comprehensive view of their customer’s experience—and, it’s the latest buzzword spouting from the mouths of CX professionals. Read this white paper to learn the role that journey mapping can play in the larger picture of CX, and how you can master it.

  • InteractionSync: Solving Agent Efficiency Issues and Increasing Contact Center Productivity

    Sponsored by: Avtex

    How can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.

  • 6 Reasons Customer Experience Management is the New Enterprise Marketing

    Sponsored by: Contentstack

    In this article, explore 6 reasons why customer experience management (CEM) should take precedence in your enterprise marketing strategy. Discover how a great CX adds value to your brand, and uncover how CEM makes powerful enterprise marketing affordable and attainable.

  • The Total Economic Impact of Adobe Analytics and Adobe Audience Manager

    Sponsored by: Adobe Inc

    View this Forrester Total Economic Impact report to uncover the potential ROI of an Adobe Analytics and Adobe Audience Manager adoption, and decide if Adobe is right for your organization's customer experience goals.

  • Increase Customer Satisfaction by Focusing on the Citizen Experience

    Sponsored by: Avtex

    In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours.

  • Create a Great CX Strategy in 6 Steps

    Sponsored by: 4Net

    How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.

  • Content Modeling and Headless CMS: A Match Made for the Future of Content

    Sponsored by: Contentstack

    What is content modeling and how can it help your online retail organization improve CX and drive sales? View this article to get all the information you need on content modeling, and learn how to create an effective content model for your organization.

  • How AppNeta Is Using Intent Data to Re-Envision Demand Gen and Successfully Fuel Pipeline

    Sponsored by: TechTarget

    In this e-book, discover how AppNeta surpassed their lead expectations by re-envisioning their existing demand generation strategy with TechTarget Priority Engine. Review Priority Engine product features and benefits, and decide if Priority Engine is right for your organization.

  • AI: What it is, and should you use it

    Sponsored by: 4Net

    The hype surrounding artificial intelligence (AI) and all its potential applications is seemingly unending—but, could it really as powerful as people say it is? Keep reading to discover what AI is by definition, why it's becoming a hot commodity for contact centers, and the pros and cons of implementing it for yourself.

  • AI Now: Transforming Customer Experience Today

    Sponsored by: Talkdesk

    There's no debate that AI will transform how businesses approach customer experience (CX) going forward—but, how will it impact the human workforce in contact centers? Watch this webinar to find out what impact AI contact agents will have on the customer journey, and how businesses can best prepare for these seemingly inevitable transformations.

  • The Intelligent Contact Center

    Sponsored by: Talkdesk

    Intelligent contact centers are changing customer care methods from being solely reactionary to being more holistic and data-driven. Read this white paper to learn how you too can transform your contact center with intelligent customer data integration—creating a brand that faces the test of time.

  • AI in the Contact Center: Balancing Automation and the Human Touch

    Sponsored by: Talkdesk

    Watch this webinar to learn how to leverage AI in the contact center to deliver the boost you need to provide a next-level CX, helping you to stand out among dense competition.

  • CRM Special Report

    Sponsored by: Avtex

    CRM has become the cornerstone of successful businesses around the globe, but what exactly do you know about CRM? In this special report, discover some common misconceptions about CRM. Review 4 pivotal questions that determine the success or failure of a CRM framework, and review how to measure the value of your CRM software..

  • Ultimate Guide to Member Experience Success

    Sponsored by: Avtex

    Desiring competitive differentiation within the crowded financial services sector, many current credit union leaders are realizing that personalized customer experience (CX) is an absolute necessity. Read this white paper for 4 steps toward delivering a stand-out, personalized CX for your customers—and where to find additional help, if you need it.

  • How Digital Transformation Impacts the Modern Contact Center

    Sponsored by: Talkdesk

    According to a recent Frost & Sullivan survey of IT decision-makers, almost 70% of respondents that said they achieved 51-100% revenue growth were early adopters of digital transformation. Find out more information here.

  • Call Center Quality Assurance Guide

    Sponsored by: CallMiner

    In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.

  • The Secret Recipe: Transforming Best-In-Class Contact Centers

    Sponsored by: Talkdesk

    Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.

  • Talkdesk: Enterprise Cloud Contact Center for the Digital World

    Sponsored by: Talkdesk

    In this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.

  • 5 Signs It's Time to Partner with a Retail Technology Provider

    Sponsored by: SFG

    In this white paper, explore 5 signs it's time to partner with a retail technology provider. Review how ecommerce businesses can benefit from retail technology partners, and discover if SFG is right for your organization.

  • Revving Your Salesforce Community Engine: See How 5 Great Brands Are Leveraging Search to Drive More Engagement and Better Self-Service

    Sponsored by: Coveo

    View this white paper to learn how 5 great brands are leveraging AI-powered search technology to drive more engagement and better service across their organization.

  • 4 Critical Business Challenges Faced by Support

    Sponsored by: Coveo

    Customer expectations are changing faster than ever before. Do you know what to expect? View this infographic to explore the 4 critical business challenges facing modern support organizations and learn how AI-powered search can provide help.

  • The Role Technology Plays in Patient Engagement

    Sponsored by: ServiceNow

    Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.

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