Customer Service Research
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The Business Benefits of Managing Cyber Risk and Minimizing Unnecessary Data
Sponsored by: UnitedLexCyber risk management is becoming an increasingly important area of concern as company directors' realize the limitations of insurance. How can you address this risk and instill confidence in your customer engagement? Find out how to enhance your cyber risk management using 4 key strategies.
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Social Media Customer Service: Where Companies Go Wrong
Sponsored by: Oracle CorporationThis exclusive e-guide explores the disconnect between customer service and social media in companies both large and small. Uncover the risks of ignoring customer service on social media, and learn expert tips to get it right.
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10 Steps to a More Social Contact Center
Sponsored by: Oracle CorporationThis expert e-guide reveals the actions you can take to manage social media contact more efficiently. Inside, Donna Fluss, founder of DMG Consulting, explains the benefits and limitations of workforce management systems for social media. Bonus: Discover the 10 steps to create a successful call center social media strategy.
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Assessing the Benefits of Social and Cloud-Based CRM Tools
Sponsored by: MicrosoftDo the cloud and CRM go hand in hand? Most will argue yes, but why? In this expert e-guide, tap into advantages of CRM in the cloud, and learn how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and hire internally. Plus, gain tips for making social CRM tools work effectively in your organization.
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Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest
Sponsored by: MicrosoftDiscover how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses and get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.
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On Demand Webcast: Elaine Turner Extends Her Reach with Commerce Cloud Platform
Sponsored by: Oracle CorporationWatch now to hear Elaine Turner's Director of ecommerce, Carrie Leader, discuss key strategies for building an ecommerce business as a branded manufacturer. Learn how Elaine Turner used a Cloud ecommerce platform to create a new destination site where visitors can research, buy, or engage with the brand to support sales in all channels.
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The Struggle to Make Multichannel Singular
Sponsored by: TechTarget Customer ExperienceThis expert e-book explores the steps specialty outdoor retailer Rock/Creek Outfitters took to integrate customer data from various data silos. You'll also learn how public media station WGBH shifted company culture in order to effectively bridge data silos to benefit the customer.
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Cisco Collaboration Endpoints
Sponsored by: Global KnowledgeThis white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.
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Cisco Unified Collaboration Solutions Infrastructure Overview
Sponsored by: Global KnowledgeLearn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access.
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The Multichannel Mandate: Ready, Set, Automate
Sponsored by: TechTarget Customer ExperienceAutomation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.
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How To Unify Contact Centers and Multichannel Communications For a Better Customer Experience
Sponsored by: TechTarget Customer ExperienceAutomation technology can help contact centers tie multichannel communications together and improve customer service. Access this e-book to learn from CRM expert Scott Sachs how to properly set up and execute your multichannel customer service strategy.
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The Forrester Wave™: Web Content Management Systems, Q1 2015 - Forrester wave
Sponsored by: SitecoreThis report by Forrester evaluates 10 WCM vendors on current offering, strategy, and market presence to help you pinpoint a solution that delivers the right digital experiences to your customers.
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Take Advantage of Multi-Channel to Improve Your CEM
Sponsored by: IBMIn this e-guide, explore the business-driving benefits of integrating your data across all channels. Additionally, discover the latest contact center technologies that will boost customer service with multi-channel support.
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Digital Clarity Group — Successful Customer Experience Calls for Customer Insight
Sponsored by: SitecoreIn thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers.
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Forbes Insights — Customers for Life: Technology Strategies for Attracting and Keeping Customers
Sponsored by: SitecoreIn this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer.
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The Adobe EchoSign advantage for media and entertainment
Sponsored by: Adobe EchoSignAccess this white paper for information about e-signatures in the media sector.
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The Adobe EchoSign advantage for heatlhcare
Sponsored by: Adobe EchoSignAccess this white paper to learn more about e-signatures in the healthcare sector.
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The Adobe EchoSign advantage for financial services
Sponsored by: Adobe EchoSignE-signatures offer financial institutions sustainable competitive advantages while meeting high industry standards. Access this white paper to learn more.
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Operational Intelligence Adds to Business Smarts
Sponsored by: TechTarget Business AnalyticsIn this 3-part guide, SearchBusinessAnalytics explores organizations' operational intelligence initiatives and their impact on business processes in customer service, logistics, energy, and manufacturing.
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Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
Sponsored by: IBMThis white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
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6 Steps to Smashing Silos in Your Business
Sponsored by: TeradataThis informative resource explains the steps that business leaders can take to prevent and break down silos within their organizations, particularly within marketing departments.
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How Companies Know Which Customers Will Buy—And Who Will Buy More
Sponsored by: TechTarget Customer ExperienceThis expert guide examines the ways in which companies are utilizing marketing automation software and customer personalization techniques to better target customers.
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The Age of Social Media: Lead Generation and Brand Authenticity
Sponsored by: MarketoThis white paper considers the advantages of social media in regards to lead generation. Access now to find out how you can implement a profitable social media strategy by targeting a variety of platforms with specific plans of action, and how your sales leads will benefit.
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The Definitive Guide to Engaging Content Marketing
Sponsored by: MarketoThis featured resource considers content marketing as a solution to help cut through the noise and capture client attention. Read on to find out the essentials of content marketing.
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3 Pillars of Customer Experience in Today's Connected World
Sponsored by: Salesforce.comAccess this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.