Customer Service Research
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How Are DDoS Attacks Evolving?
Sponsored by: Neustar®This resource highlights the top 8 changes in distributed denial of service (DDoS) attacks that most organizations aren't ready to defend against.
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Revamp Retail Transactions with Omni-Channel Technology
Sponsored by: ToshibaRead this exclusive white paper now to find out the differences between omni-channel and multi-channel technologies, as well as which more is more highly recommended.
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Improve Customer Experience through Personalization
Sponsored by: Hewlett Packard EnterpriseIn this white paper, discover the key to improving the customer experience, how it can be made easy, and where to start.
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Rethinking Omni-Channel Merchandise Optimization in the Connected-Customer Era
Sponsored by: IBMIn this informative e-book, 5 key steps are highlighted to address merchandise optimization in the connected-customer era. Read on to discover how these steps will connect and optimize your merchandising and marketing activities to secure customer loyalty and future repeat sales.
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Forging a CEM Strategy That Can Power Commerce
Sponsored by: TechTarget Customer ExperienceThis three-part expert guide focuses on the steps to take to engage customers in the ever-growing e-commerce industry. Inside, discover the 6 key factors that can make or break a customer's shopping experience.
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Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs and Improves Customer Service
Sponsored by: ImprivataThis case study shares one credit union's experience with an authentication solution that helped it efficiently manage user access across all applications without hindering productivity or adding costs.
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Clone Oracle Ecommerce Stack into AWS for Cloud DR and Dev/Test
Sponsored by: CloudVelocityThis case study details how one company took advantage of Amazon Web Services to provide a personalized customer experience on their transactional websites.
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Automate Your Business Processes with the Digital Mailroom
Sponsored by: Kofax, Inc.Check out this exclusive white paper to uncover the tool capable of transforming documentation reception and processing into a more efficient "digital mailroom", so you can improve customer service, reduce costs and more.
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Seven Ways to Make the First Mile of Business Smarter
Sponsored by: Kofax, Inc.Explore this game-changing white paper to uncover the seven ways to make the first mile of business interactions smarter.
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Three Tips for Measuring Voice in the Sea of Big Data
Sponsored by: Calabrio, Inc.This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
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3 Smart Moves That Slash Intermodal Costs
Sponsored by: QuintiqEven with near limitless intermodal options, planners typically fall back on familiar routes and patterns – regardless of whether or not there's a better way to operate. Fortunately, this resource lays out three smart moves that slash intermodal costs while delivering real planning transparency.
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Consult the new dictionary for customer experience KPIs
Sponsored by: Oracle CorporationThis guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
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Google+ Guide
Sponsored by: Oracle CorporationThis guide explores some best practices for utilizing Google+ as an effective user engagement strategy.
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Measuring, Monitoring, and Improving Customer Experience
Sponsored by: IBMIn this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences.
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Best Practices in Customer Experience Management
Sponsored by: IBMIn this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.
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Digital CRM and the Customer Experience
Sponsored by: IBMThis expert e-guide describes why digital technologies are proving to be the "next big thing" in the world of CRM, and explores the strategies that small businesses are using to stay competitive in e-commerce.
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Engaging Customers: New Lessons Around Customer Behavior
Sponsored by: IBMThis expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
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Contact Center Metrics for Customer Experience Success
Sponsored by: Desk.com (A Salesforce Company)In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
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Close the Omni-channel Customer Experience Gap
Sponsored by: IBMIf your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
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Leverage Security Intelligence for Retail
Sponsored by: IBMThis informative solution brief highlights the challenges and potential solutions that can be implemented to help embrace mobile customers, protect payment and personal data and deliver a secure shopping experience.
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Choosing the Perfect Customer Support App
Sponsored by: Desk.com (A Salesforce Company)This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.
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Rethinking Customer Service for a Multichannel World
Sponsored by: TechTarget Customer ExperienceAccess this expert handbook to learn how to determine which communication channels to harness to effectively and easily reach customers. Explore new methods of multichannel marketing, which can help you pinpoint the first steps to a successful multichannel communication strategy.
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HP helps United Airlines consolidate their IT infrastructure
Sponsored by: Hewlett-Packard EnterpriseThis brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
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HPE Social Enterprise Services
Sponsored by: Hewlett-Packard EnterpriseSocial networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
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Customer Strategies & Technologies Summit 2014
Sponsored by: GartnerView this brochure to learn about Gartner's 2014 Customer Strategies and Technologies Summit, taking place on April 28-29, 2014 in London, UK. Get a sneak preview of the schedule of events, including keynote speeches from Gartner VPs and solution provider sessions.
