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While online and mobile have become the channels of choice for those looking to interact with your business, many customers obtain service through multiple channels – not just the one they started with.

Unfortunately, a far too common trend among organizations today is a lack visibility or context outside of a single interaction channel, leading to slower problem resolutions and less satisfied customers.

But all hope is not lost. Access this informative guide today to discover the steps you can take to close the omni-channel customer experience gap, and learn more about the following topics:

• The need for a consistent omni-channel experience
• Bringing online visibility to the contact center
• Your options for moving forward
• And more

Vendor:

IBM

Posted:

Feb 8, 2021

Published:

Aug 31, 2013

Format:

PDF

Type:

White Paper