All Research Sponsored By:Calabrio, Inc.
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Make the most of customer interactions in the contact center
In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company.
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Three Tips for Measuring Voice in the Sea of Big Data
This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
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Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process.
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Making WFM Work: Best Practices and ROI Model
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
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Speech Analytics - The Power of Simplicity
This overview examines the power of Speech Analytics technology to extend resources and expand knowledge.
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Making WFM Work: Best Practices and ROI Model
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
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Building a Business Case for your Next-Generation QA Solution
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.
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Speech Analytics: The Simple Definition
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.