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Customer Service Multimedia

  • Rebounding with Charm: Fireside Chat with Kendra Scott

    Sponsored by: ServiceNow

    As Founder & CEO of Kendra Scott Jewelry, jewelry designer Kendra Scott has worked hard to thoughtfully and safely re-open some of her 100+ retail locations. She was recently joined by Tracey Fritcher, ServiceNow’s Principal Strategist, Employee Experience Solutions, to discuss her experience. Watch the video to learn more.

  • Consumer Pivot to Digital – During and After COVID-19

    Sponsored by: Fractal

    Watch this video for tips on creating an omnichannel experience that can help you support customers during and after COVID-19.

  • The Digital Retailer

    Sponsored by: TIBCO

    The retail industry has been massively disrupted by digital transformation, as many brick and mortar stores have had to struggle with customers demanding a personalized, online experience. Watch this video to learn how to overcome the challenges facing this industry with omnichannel experiences, mobile optimization, and more.

  • The Future of Customer Experience

    Sponsored by: RingCentral

    Watch this video, to hear from RingCentral’s AVP of Customer Engagement John Finch as he describes the future of effortless customer engagement, and the steps organizations must take to achieve that.

  • You Don’t Just Want Answers, You Want the Right Answers!

    Sponsored by: Serviceaide

    Scripted chatbots and virtual agents are more different than you think. In this webinar, learn exactly what sets the two technologies apart. The webinar also provides insight into how automation and knowledge management are powering intelligent virtual agents in customer support.

  • Real World Case Studies for Intelligent Virtual Agents

    Sponsored by: Serviceaide

    The demands for customer support grow exponentially every day. To bridge the gap between the supply and demand of customer support, enterprises are implementing intelligent Virtual Agents. Learn more in this 2-minute video.

  • Create High-Value Customer Experiences in the Field like HP Indigo

    Sponsored by: ServiceNow

    Watch this webinar to hear from Jonathan Zur, Service Program Manager at HP Indigo, as he explains how product uptime and customer satisfaction improved after ServiceNow helped the company enlist field service engineers as mobile case agents who could schedule their own visits.

  • Take Personalization to the Next Level with Hyper-Personalization

    Sponsored by: Progress Software Corporation Sitefinity

    Watch this webinar to learn about hyper-personalization and how it can help take you existing strategy to the next level.

  • Future-Proof Your Digital Experiences

    Sponsored by: Progress Software Corporation Sitefinity

    Digital transformation is frequently touted as a necessary initiative, but what exactly is it addressing? For many businesses, digital transformation is a process focused on overhauling and improving the user experience. Watch this webcast to learn how digital transformation affects the customer experience and prepares it better for the future.

  • COVID-19 App Customer Risk

    Sponsored by: Syniti

    Watch this brief video to learn how you can use Syniti’s app to track and manage your customer risk in times of uncertainty.

  • What's the Difference between a Cloud Native and a Hosted Contact Center Solution?

    Sponsored by: NICE inContact

    View this webinar to discover key differences between a cloud native and hosted contact center, and explore why more and more companies are switching to a cloud-based contact center software.

  • The Secret Recipe: Transforming Best-In-Class Contact Centers

    Sponsored by: Talkdesk

    Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.

  • On Demand Webcast: Elaine Turner Extends Her Reach with Commerce Cloud Platform

    Sponsored by: Oracle Corporation

    Watch now to hear Elaine Turner's Director of ecommerce, Carrie Leader, discuss key strategies for building an ecommerce business as a branded manufacturer. Learn how Elaine Turner used a Cloud ecommerce platform to create a new destination site where visitors can research, buy, or engage with the brand to support sales in all channels.

  • HP helps United Airlines consolidate their IT infrastructure

    Sponsored by: Hewlett-Packard Enterprise

    This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.

  • HPE Social Enterprise Services

    Sponsored by: Hewlett-Packard Enterprise

    Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.

  • Helping United Soar to New Heights

    Sponsored by: Hewlett Packard Enterprise

    View this short webcast to see how United Airlines benefited from a flexible data center solution that ensured constant availability, as well as the scalability to meet their ever-changing environment needs.

  • Puzzling: Finding the Missing Pieces of your Customer Picture

    Sponsored by: IBM

    In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.

  • Visa Desjardins Provides a Differentiated Customer Experience

    Sponsored by: Genesys

    Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.

  • Webcast: Unlocking New Insights and Opportunities with Big Data

    Sponsored by: IBM

    In this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency.

  • Deliver Your Customers the Right Answer at the Right Time

    Sponsored by: Oracle Corporation

    Watch this brief video to learn how you can provide consistent and relevant answers fast on channels from self-service website queries to social media- increasing customer loyalty and reducing costs in the process.

  • Software Subscription & Support

    Sponsored by: IBM

    In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle.

  • IBM Watson at Work: The Rise of Cognitive Computing

    Sponsored by: IBM.

    Access this eye-opening webcast to learn about a question-answering analytics system that functions as a self-service chat session for customers that would normally contact a call center. Discover how this tool can drastically improve customer experience, decrease issue resolution time, increase top-line revenue, and more

  • Cloud for Service Providers

    Sponsored by: Citrix Systems, Inc.

    This 3-minute video explains why Citrix solutions offer reliable, scalable ways to help you not only build your cloud platform, but to also build your cloud business for clients of any shapes and sizes.

  • Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management

    Sponsored by: KANA

    Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.

  • Smarter Commerce Manufacturing Interactive Guide

    Sponsored by: IBM

    Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.

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