Customer Service Multimedia
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The Secret Recipe: Transforming Best-In-Class Contact Centers
Sponsored by: TalkdeskImproved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
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On Demand Webcast: Elaine Turner Extends Her Reach with Commerce Cloud Platform
Sponsored by: Oracle CorporationWatch now to hear Elaine Turner's Director of ecommerce, Carrie Leader, discuss key strategies for building an ecommerce business as a branded manufacturer. Learn how Elaine Turner used a Cloud ecommerce platform to create a new destination site where visitors can research, buy, or engage with the brand to support sales in all channels.
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HP helps United Airlines consolidate their IT infrastructure
Sponsored by: Hewlett-Packard EnterpriseThis brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
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HPE Social Enterprise Services
Sponsored by: Hewlett-Packard EnterpriseSocial networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
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Helping United Soar to New Heights
Sponsored by: Hewlett Packard EnterpriseView this short webcast to see how United Airlines benefited from a flexible data center solution that ensured constant availability, as well as the scalability to meet their ever-changing environment needs.
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Puzzling: Finding the Missing Pieces of your Customer Picture
Sponsored by: IBMIn this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
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Visa Desjardins Provides a Differentiated Customer Experience
Sponsored by: GenesysAccess this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
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Webcast: Unlocking New Insights and Opportunities with Big Data
Sponsored by: IBMIn this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency.
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Deliver Your Customers the Right Answer at the Right Time
Sponsored by: Oracle CorporationWatch this brief video to learn how you can provide consistent and relevant answers fast on channels from self-service website queries to social media- increasing customer loyalty and reducing costs in the process.
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Software Subscription & Support
Sponsored by: IBMIn this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle.
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IBM Watson at Work: The Rise of Cognitive Computing
Sponsored by: IBM.Access this eye-opening webcast to learn about a question-answering analytics system that functions as a self-service chat session for customers that would normally contact a call center. Discover how this tool can drastically improve customer experience, decrease issue resolution time, increase top-line revenue, and more
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Cloud for Service Providers
Sponsored by: Citrix Systems, Inc.This 3-minute video explains why Citrix solutions offer reliable, scalable ways to help you not only build your cloud platform, but to also build your cloud business for clients of any shapes and sizes.
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Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management
Sponsored by: KANACheck out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.
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Smarter Commerce Manufacturing Interactive Guide
Sponsored by: IBMSmarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.
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Cognos Business Intelligence for Report Authors
Sponsored by: IBMUtilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere."
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Social Business Podcast Series
Sponsored by: IBMA Social Business enables its employees – and customers – to more easily find the information and expertise they seek. Access this podcast series for an in-depth guide to establishing a Social Business for real-time communication and collaboration.
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Microsoft Dynamics CRM Trial Page
Sponsored by: MicrosoftMicrosoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
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Oracle TimesTen In-Memory Database
Sponsored by: Oracle CorporationIn this 40 minute webcast, listen to Oracle's Marie-Anne Neimat introduce the Oracle TimesTen In-Memory Database. Learn why people use in-memory database (it's all about low latency) and how this technology can accelerate existing Oracle Database applications as well as new applications.
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IT Connects Customers to Brands
Sponsored by: Cisco Systems, Inc.Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.
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Customer Communication Management
Sponsored by: Pitney Bowes Business InsightCCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
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Introduction to Microsoft Dynamics CRM Online
Sponsored by: MicrosoftThis webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
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Grow Your Business with Microsoft Dynamics CRM
Sponsored by: MicrosoftView this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
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Infor CRM Interaction Advisor
Sponsored by: Infor CRMWatch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
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US Food Service - Streamline project includes Afaria
Sponsored by: Sybase, an SAP companyWatch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office.
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Oracle Advanced Customer Services: Solution Support Center
Sponsored by: Oracle CorporationThe Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.
