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  • Digital Transformation in Sales: Evolving the Art of Customer Engagement

    Businesses that use the most modern levels of digital technology – such as CRM and advanced analytics tools – enjoy a 50% increase in revenue growth, according to Microsoft's survey of sales leaders.

  • Microsoft Lays Out Linkedin CRM Strategy

    Per Nuclear Research, Microsoft Relationship Sales users can receive a 12%-15% sales productivity boost. Access this research note for an overview of the solution.

  • Report: A 36-Criteria Evaluation of CRM Suites

    In this Forrester report, explore a 36-criteria evaluation of CRM suites to help you identify which tools may best fit your organization's needs.

  • 2017 State of Global Customer Service Report

    In this global report on the state of customer service, explore how CX expectations vary by age group and region. Take note of several particular trends that are important across all demographics.

  • CRM in the Digital Age: Building Profitable Relationships

    In this e-book, explore 4 steps that can help you leverage modern technology to connect with customers and accelerate sales.

  • Microsoft Lays Out Linkedin CRM Strategy

    Per Nuclear Research, Microsoft Relationship Sales users can receive a 12%-15% sales productivity boost. Access this research note for an overview of the solution.

  • 2017 State Of Global Customer Service Report

    Uncover the Microsoft 2017 State of Global Customer Service report's key findings about digital brand engagement, customer self-service, omnichannel strategies, and more.

  • The Savvy Sales Leader's Guide to Building Profitable Relationships

    Because the sales landscape is shifting constantly, it's critical that you're able to create deeper, more meaningful relationships with your prospects and customers that build trust and increase sales. This 23-page e-book offers a guide to navigating the challenges of each stage of the sales process.

  • Report: A 36-Criteria Evaluation of CRM Suites

    In this Forrester report, explore a 36-criteria evaluation of CRM suites to help you identify which tools may best fit your organization's needs.

  • Digital Transformation in Sales: Evolving the Art of Customer Engagement

    Are your sales leaders strivers, followers, skeptics or drivers when it comes to the digital transformation of your sales department? Learn how (and why) top-performing sales organizations are prioritizing digital transformation to unlock greater revenue growth. Plus, learn how to get your teams on board for your own transformation journey.

  • Connecting Field Service Management to the IoT

    Field service management teams aim to keep costs down while improving customer service relationships. This is hard for organizations though – often, reducing costs hurt customer relationships. But the IoT allows field service organizations to achieve this goal. Discover 4 ways to leverage the IoT to reduce cost and increase efficiency.

  • The Current State of Global Customer Service: Research Report

    96% of Microsoft's survey respondents said customer service plays a role in their choice of and loyalty to a brand – that's a number too high to ignore. Learn more about the current state of customer service in this research report. Discover respondents' thoughts on: Brand loyalty, perceptions and frustrations, self-service options, and more.

  • How the IoT is Leading the Future of Field Service

    Field service management teams want to keep costs down, while improving their customer service relationships. But reducing costs often hurt customer relationships. Learn how the IoT provides a way for field service organizations to reduce costs and increase efficiency (without sacrificing customer relationships).

  • Is Your Cloud Delivering What Your Customers And Stakeholders Need?

    A cloud service provider is the way for independent software vendors to differentiate themselves in an increasingly competitive market. This Frost & Sullivan white paper identifies five attributes to look for when evaluating a cloud service provider to support your software development businesses.

  • How Financial Services Can Be Customer-Centric in the New Digital Landscape

    This IDC white paper explores how financial services organizations can build a positive digital customer experience across multiple channels. Learn how to create a connected, customer-centric experience with key enablers for cloud content management, mobility, analytics, and more.

  • The New Era of Digital Retail

    Find out what some of the retail industry's brightest thought leaders from Microsoft and NORA had to say about the changing digital landscape in terms of personalization, omnichannel customer engagement, customer data management, and more.

  • Your guide to mobile device management

    The EMM market is growing at a rapid pace. To stay on top of your mobile strategy, organizations should be aware of a number of trends. In this e-guide compare mobile device management products, trends, and more to implement the most effective mobile strategy for your organization.

  • Enterprise Mobility Management: Top considerations and challenges

    Download this expert e-guide to take a look at the top 5 considerations for implementing an EMM strategy, and learn how to overcome challenges such as managing too many devices, BYOD, and lack of policies.

  • Crafting the most effective mobile strategy

    In this expert e-guide you'll discover how to make the most of mobility in your organization. You'll discover how to assure mobile employee productivity, how mobile cloud computing infrastructures enable modern workers, and 4 ways to break through barriers to business mobility.

  • The Customer Engagement Benefits of CRM Tools

    In this expert e-guide, explore how Starbucks and Wal-Mart decided to shake up their customer engagement strategies, and the results of doing so. Then, uncover how CRM tools can improve much more than just customer engagement.

  • IoT Revamps Field Services & Customer Engagement

    Including insights from Andrew Leigh (VP of Alliances at Jitterbit) and Scott Amyx (CEO of Amyx+), this expert guide explores how field services can be supercharged with an integrated IoT strategy, and how the IoT enhances customer engagement for brands and marketers.

  • The CRM Market Today

    In this e-guide, uncover how Microsoft is establishing new incentives and compensation strategies to better align field sales and channel partners, and how (and why) Microsoft is planning to focus its future on Dynamics 365, AI and digital transformation. Plus, learn how new CRM tools are revolutionizing engagement.

  • How to Create a Successful Enterprise Mobile Security Plan

    Gain a stronger understanding of the 3 enterprise mobility management (EMM) security options and how to evaluate each of the top security systems to overcome the challenges of mobile app development.

  • How to Recognize and Prevent Mobile Security Threats

    Learn how to recognize and prevent mobile security threats for application development and deployment, all while discovering how to not fall victim to the 2 most common mobility challenges.

  • Discover True Advanced Threat Detection

    In this infographic, explore a service that enables you to detect, investigate and respond to complex targeted attacks on your networks.

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