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  • The 10 Providers That Matter Most And How They Stack Up

    Forrester recently evaluated 33 different CCaaS providers to identify the top 10. Download this Forrester report to see how the providers measure up, and explore tips for choosing the right solution for you.

  • Genesys Cloud Video

    Watch this brief video to learn about the Genesys Cloud, and how it can help contact centers big and small create meaningful customer experiences and build brand loyalty.

  • Exploring Experience as a Service with Genesys

    Watch this webinar to hear from 3 CX experts as they discuss: what experience means for customers, how expectations have changed, how technology helps address CX challenges, and more.

  • UK Contact Center Verticals: Insurance

    “UK Contact Centre Verticals: Insurance” by ContactBabel looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK insurance sector. Download your copy to review their results.

  • UK Contact Centre Verticals: Retail & Distribution

    “UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.

  • UK Contact Centre Verticals: Finance

    “UK Contact Centre Verticals: Financial Services” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK financial services sector. Grab your copy to explore ContactBabel’s findings.

  • Empathy in Customer Service

    Recently, MyCustomer and Genesys commissioned Smart Survey to gather customers’ opinions on how well they think companies are responding to the need for empathy in interactions. Download this eBook to explore their results.

  • 10 considerations for moving your contact center to the cloud

    The maturity of cloud platforms inspires new confidence in moving mission critical systems—like your contact center—to the cloud. Read this eBook to review 10 key considerations for selecting a cloud contact center partner and tips for a successful migration.

  • Re-energizing the customer conversation

    Genesys recently held their 2020 Utility Week Customer Summit, which gave telco executives an opportunity to share their insights on surviving in today’s competitive environment. Explore some of the key takeaways in this eBook.

  • 10 Reasons why the Genesys customer experience platform is the right choice for your contact center

    Download this white paper to explore 10 reasons to adopt the Genesys customer experience platform for your contact center.

  • The great customer experience opportunity

    As the telco industry races towards yet another new network shift, customer experience is in the spotlight. Download this report to explore insights from the industry leaders placing CX at the top of their to-do lists, as well as tips to help you design your own strategy.

  • Solve your call center’s seasonal capacity problem

    Download this eBook to explore tips and strategies you can implement to solve your call centers seasonal capacity problem.

  • Ten To-do Items for CDAOs

    CDOs, CIOs, and CAOs are now some of the most sought-after business leaders around. So what is it that makes them so valuable? And how can they ensure they’re taking the right steps when leading their business? Check out this list of the top 10 to-do items for CDAOs to see what a quality data and analytics leader is made of.

  • Moments with meaning: Insights from CX Exchange BFSI 2020

    The UK’s leading customer experience event for the banking, financial services and insurance sector sparked plenty of lively conversations this year. Download this guide to review some of the key ideas from the CX Exchange BFSI that can provide some inspiration as you fight to win the customer loyalty war.

  • A Look at 5 Contact Center Automation Tools

    In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics.

  • The Recent Shift in the Contact Center Market

    The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation. In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities.

  • Let's Chat: 4 Limitations of Automated Agents in the Contact Center

    In this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center.

  • Manage Your Contact Center For More Meaningful KPI's

    In this expert e-guide you'll find some helpful hints as to how you can identify the proper metrics needed to produce meaningful contact center KPI's. In addition, read 7 dos and don'ts of call center management to help you nourish your agent's best CRM practices.

  • Why Omnichannel Experience Delivery is a Full Contact Sport

    Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.

  • Four Steps Toward Virtualising Your Contact Centre

    The first step to wowing customers is an organised and efficient contact centre – but how can a business overcome legacy infrastructures to support customers? View this whitepaper now to learn about virtual contact centres, their benefits, and 4 essential steps to streamline your customer experience.

  • Best Practices for Improving Back Office Workforce Efficiency

    70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities. View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy.

  • Transforming Customer Experience in the New Digital World

    This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.

  • How to Meet and Exceed Customer Demands

    Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?

  • How Cloud-Based Contact Centers Improve Customer Experience

    In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies

  • Deploying a Contact Center in the Cloud - A Guide to Best Practices

    To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient.

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