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  • Exploring Experience as a Service with Genesys

    Watch this webinar to hear from 3 CX experts as they discuss: what experience means for customers, how expectations have changed, how technology helps address CX challenges, and more.

  • UK Contact Center Verticals: Insurance

    “UK Contact Centre Verticals: Insurance” by ContactBabel looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK insurance sector. Download your copy to review their results.

  • UK Contact Centre Verticals: Retail & Distribution

    “UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.

  • UK Contact Centre Verticals: Finance

    “UK Contact Centre Verticals: Financial Services” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK financial services sector. Grab your copy to explore ContactBabel’s findings.

  • Empathy in Customer Service

    Recently, MyCustomer and Genesys commissioned Smart Survey to gather customers’ opinions on how well they think companies are responding to the need for empathy in interactions. Download this eBook to explore their results.

  • 10 considerations for moving your contact center to the cloud

    The maturity of cloud platforms inspires new confidence in moving mission critical systems—like your contact center—to the cloud. Read this eBook to review 10 key considerations for selecting a cloud contact center partner and tips for a successful migration.

  • Re-energizing the customer conversation

    Genesys recently held their 2020 Utility Week Customer Summit, which gave telco executives an opportunity to share their insights on surviving in today’s competitive environment. Explore some of the key takeaways in this eBook.

  • 10 Reasons why the Genesys customer experience platform is the right choice for your contact center

    Download this white paper to explore 10 reasons to adopt the Genesys customer experience platform for your contact center.

  • The great customer experience opportunity

    As the telco industry races towards yet another new network shift, customer experience is in the spotlight. Download this report to explore insights from the industry leaders placing CX at the top of their to-do lists, as well as tips to help you design your own strategy.

  • Solve your call center’s seasonal capacity problem

    Download this eBook to explore tips and strategies you can implement to solve your call centers seasonal capacity problem.

  • Ten To-do Items for CDAOs

    CDOs, CIOs, and CAOs are now some of the most sought-after business leaders around. So what is it that makes them so valuable? And how can they ensure they’re taking the right steps when leading their business? Check out this list of the top 10 to-do items for CDAOs to see what a quality data and analytics leader is made of.

  • Moments with meaning: Insights from CX Exchange BFSI 2020

    The UK’s leading customer experience event for the banking, financial services and insurance sector sparked plenty of lively conversations this year. Download this guide to review some of the key ideas from the CX Exchange BFSI that can provide some inspiration as you fight to win the customer loyalty war.

  • The 10 Providers That Matter Most And How They Stack Up

    Forrester recently evaluated 33 different CCaaS providers to identify the top 10. Download this Forrester report to see how the providers measure up, and explore tips for choosing the right solution for you.

  • Ten considerations for moving your contact center to the cloud

    By evaluating criteria and answering critical questions at the outset, organizations will be able to find the best match for their business goals and requirements. View this ebook to learn the 10 key considerations for selecting a partner and moving to a cloud-based contact center.

  • Improve Customer Satisfaction, Sales and Workforce Engagement with Genesys AI

    Many companies implement AI technologies to boost customer service interactions, but its value can—and should—be extended across the entire enterprise. Find out how you can implement AI throughout your entire CX strategy with Genesys in this white paper. Also explore how Genesys has helped other large companies enhance their AI implementation.

  • Contact Center Operations Software: How These 41 Products Compare

    Contact center operations software provides businesses with the capabilities necessary to run a customer contact center—but with all the software options available, how do you know which is the best choice for you? Find out in this G2 Grid Report for Contact Center Infrastructure, which ranks 41 vendors and their features.

  • The power of possibilities: Buy, extend, and build on a true cloud contact center platform

    The buy or build debate has permeated the wide range of applications on which contact centers depend. There are good reasons for – and arguments against – each approach. Download this white paper to review the reasons for and against buying and building. Also explore the benefits of using an API-first cloud contact center solution.

  • 4 Businesses That Found CX Success with a Cloud Call Center

    Meeting today’s increasing customer expectations means having the right technology to support your call center—which is why so many organizations are moving to a cloud-based platform. Download this eBook to find out how 4 call centers upgraded their technology and achieved ROI by moving their call center to the cloud.

  • Artificial intelligence: Friend or Foe of Customer Service?

    Download this CustomerThink paper to learn about the use of AI in customer service and explore guidance from analysts and industry leaders in the market.

  • Building the Business Case for an Omnichannel Contact Center

    Download this tip sheet to learn 11 metrics for building your business case for omnichannel customer service.

  • Secrets to a successful contact center migration

    Right now, contact centers are shifting away from existing systems and toward the cloud. This guide offers 7 tips to ensure your contact center migration to the cloud is a successful one, with insight into how to search for the best path to the cloud and choosing the right cloud provider. Stay ahead of the pack. Read the guide to learn more.

  • Twelve signs you’re ready to upgrade to a cloud contact center

    It can be hard to meet customer expectations when your contact center agents are more focused on tech problems surrounding calls than the customer calls themselves. That's why organizations are upgrading to a cloud-native contact center that focuses on collaboration. This guide lists 12 benefits of a cloud contact center. Read the guide here.

  • eBook: Contact Center Economics and the Cloud

    If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Inside, uncover how different criteria can affect your choice.

  • A Look at 5 Contact Center Automation Tools

    In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics.

  • The Recent Shift in the Contact Center Market

    The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation. In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities.

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