All Research Sponsored By:Talkdesk
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The Talkdesk Customer Experience Maturity Model
Every brand falls into a defined CX maturity level. As a long-standing provider of CX technology, Talkdesk, developed their own CX Maturity Model to help organizations understand their current maturity level, set a vision for their ideal future state and create a roadmap to get there. Download this eBook to get started
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Security Checklist: Managing Security of a Remote Contact Center
Use this checklist to evaluate the current contact center security measures you have in place, and review some strategic considerations to help you determine where to make strategic improvements.
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What Is AI And How To Transform The Contact Center In 3 Steps
Despite the growth of AI, there is still considerable confusion about what it actually is, particularly around what it can do for the contact center. Download this eBook for an overview of AI in relation to the contact center, with insight on why it’s important, how to implement it in 3 steps, and more.
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2020 Talkdesk Contact Center Kpi Benchmarking Report
Contact centers have changed considerably since last year—or even last month. In this comprehensive guide to contact centers, explore the role and value of Key Performance Indicators (KPIs), as well as 10 steps you’ll need to define your contact center KPIs. Save the guide here.
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Maximize Your Contact Center Performance with Employee Engagement
Download this eBook to explore the concept and potential benefits of contact center employee engagement, as well as strategies and innovative technologies that can help you achieve it.
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How to Successfully Manage your Remote Agents
Download this checklist to explore 5 steps contact center leaders and supervisors can take to successfully navigate the transition to remote work and continue to effectively manage and empower their agents.
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The Cloud Customer Experience: Moving Away from Avaya
Read this eBook to learn about the benefits of moving from a legacy contact center, like Avaya, to a cloud-native platform, and how doing so can help you provide the best possible CX.
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Voice Over VPN vs. Voice Over Cloud: A Side-By-Side Comparison
Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.
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The Secret Recipe: Transforming Best-In-Class Contact Centers
Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.