All Research Sponsored By:Talkdesk
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Powering retail growth: The next generation of contact centers
The growing demand for digital customer service can no longer be met by brand representatives alone. AI tools can provide personalized CX support at scale, but many contact centers have yet to bridge the gap. Explore this report to find out where CX professionals are prioritizing investment, and how AI can be part of the solution.
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Boosting Contact Centre Effectiveness with AI.
Right now, organizations are boosting contact center effectiveness with artificial intelligence (AI) and machine learning (ML). In this guide, discover how to increase customer engagement and lower costs with powerful capabilities with the right AI/ML solutions—and see how others are doing the same. Download the guide here.
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The Customer Experience (CX) Revolution in Retail
In this Talkdesk Research report, explore how retailers are responding to new pressures to continue elevating the customer experience, the challenges they face in their journeys, and how leaders are strategizing to deliver on these elevated expectations.
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How to increase call center agent productivity
Access this e-book for tips, tools and practices to enhance agent productivity within the contact center.
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What will your contact centre be like post lockdown?
From the launch of chatbots and AI to an increased focus on employee engagement, the contact center industry has seen rapid and unprecedented change. Now, explore how the pandemic transformed the contact center even more—and learn how to see what your contact center will look like post-lockdown. Start here.
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The CX revolution in Financial Services and Insurance
In this report, explore insights from TalkDesk’s global research survey that uncovers how Financial Services and Insurance companies are reconsidering both customer experience (CX) and contact centers—and how the two transformed during the pandemic. Save the report here to see for yourself.
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Running a virtual call center: The technical challenges for IT
Today, many contact center strategies are short-term business continuity plans rather than virtual, reliable long-term solutions. In this paper, evaluate 4 paths to enabling a virtual contact center and explore the pros and cons of each. Save the paper here.
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How to prioritize CX in a cost-cutting environment
In this guide, explore the 4 strategies CX leaders can employ—both from a business and technology perspective—to ensure their organization receives the funding and support it needs to deliver the experiences customers deserve.
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The Talkdesk customer experience maturity model
Expectations for customer experience (CX) are at an all-time-high, with customers banking on personalized, intelligent service at any time, from anywhere. Luckily, this guide has you covered, with expert tips on the 4 stages of CX maturity and the Talkdesk CX Maturity Model assessment.
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Cut Costs in Your Contact Center by Moving to the Cloud
The shift away from legacy, on-premises call center technologies has been long overdue for contact centers. Save this guide to learn how to cut costs in your contact center by moving to the cloud.
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The future of AI in the contact center
This report examines the key drivers and expectations of AI growth between now and 2025, including projected growth in investment, the reimagined customer journey, and the permanent, if evolving, role of human agents and staff in delivering value to customers and organizations. Save the guide here.
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The Influence of Banking CX on the Road to Economic Recovery
Explore insights from Chris Skinner, a world-renowned banking expert, and author as he discusses the recent changes to the banking ecosystem and how to keep CX at the center of every strategic approach, in this eBook.
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Boosting Contact Center Effectiveness with AI.
How are AI/ML solutions improving customer interactions today? Access this resource to learn.
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2021 Talkdesk global contact center KPI benchmarking report
As many organizations learned last year, turbulence can also be transformative. This report presents benchmarks for 5 contact center performance metrics applied to a wide range of industries, company sizes, and locations to inform critical business decisions, helping you use data as a tool for transformation—not as a byproduct of turbulence.
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The Talkdesk Customer Experience Maturity Model
Every brand falls into a defined CX maturity level. As a long-standing provider of CX technology, Talkdesk, developed their own CX Maturity Model to help organizations understand their current maturity level, set a vision for their ideal future state and create a roadmap to get there. Download this eBook to get started
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Security Checklist: Managing Security of a Remote Contact Center
Use this checklist to evaluate the current contact center security measures you have in place, and review some strategic considerations to help you determine where to make strategic improvements.
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5 steps to AIsuccess: Leadingcontact centersto a Netflix-likecustomerexperience
Despite the growth of AI, there is still considerable confusion about what it actually is, particularly around what it can do for the contact center. Download this eBook for an overview of AI in relation to the contact center, with insight on why it’s important, how to implement it in 3 steps, and more.
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2020 Talkdesk Contact Center Kpi Benchmarking Report
Contact centers have changed considerably since last year—or even last month. In this comprehensive guide to contact centers, explore the role and value of Key Performance Indicators (KPIs), as well as 10 steps you’ll need to define your contact center KPIs. Save the guide here.
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Maximize Your Contact Center Performance With Employee Engagement
Download this eBook to explore the concept and potential benefits of contact center employee engagement, as well as strategies and innovative technologies that can help you achieve it.
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How to Successfully Manage your Remote Agents
Download this checklist to explore 5 steps contact center leaders and supervisors can take to successfully navigate the transition to remote work and continue to effectively manage and empower their agents.
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The Cloud Customer Experience: Moving away from Avaya
Read this eBook to learn about the benefits of moving from a legacy contact center, like Avaya, to a cloud-native platform, and how doing so can help you provide the best possible CX.
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Voice over VPN vs. voice over cloud: a side-by-side comparison
Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.
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The Secret Recipe: Transforming Best-In-Class Contact Centers
Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.