Creating a Culture of Compassion in Retail Contact Centers

When you think of compassionate customer service agents, it’s not just a feel-good, interpersonal interaction, it’s actually smart business. Your contact center agents are one of the key drivers of customer satisfaction and brand loyalty.

In this article, you will learn about the power of compassion and empathy for your contact center agents as well as your leadership team, and how you can utilize these soft skills to drive big gains in customer engagement.

Read on to learn more about enhancing your CX by making sure your agents are interacting with your customers with compassion and watch the business results that come with it.

Vendor:: Talkdesk
Posted:: Jun 19, 2024
Published:: Jun 19, 2024
Format:: HTML
Type:: White Paper

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