Delivering Positive Multi-Channel Customer Experiences

In the U.S., consumers spend about 60 hours a week viewing content from various devices, including mobile phones, tablets, and laptops. The challenge for businesses, then, is to create engaging, personalized experiences across all of these channels.

This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing. Read now to learn:

6 requirements for engaging experiences
3 key multichannel lessons you need to learn
7 customer experience management trends to watch
And more

Vendor:: Microsoft India
Posted:: Feb 8, 2021
Published:: Jul 17, 2014
Format:: PDF
Type:: eGuide

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