All Research Sponsored By:Salesforce
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CMMC & Salesforce Offerings
U.S. Government Contractors have been targets of malicious cyber actors, which leads to increased risk to national security. This white paper provides background on CMMC, discusses some of the challenges associated with protecting CUI, and explains how Salesforce can help Government Contractors achieve CMMC compliance.
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Cloud Computing and Customer Experience In The Public Sector
Citizens are demanding that government agencies respond to them with the same speed, efficiency, and accuracy they’re accustomed to experiencing with their favorite companies. Learn how to get started in this Guide to Cloud Computing and Customer Experience in the Public Sector—after a brief multiple-choice survey.
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Developing A Customer-First Mindset
As businesses look to transform UX and develop a customer-first mindset, it’s clear that a digital-first approach to CX is the next move. In this guide, explore how the public sector is prioritizing digital strategies and services, from fostering employee development to minimizing the skills shortage. Take a brief survey to get your copy.
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Cloud Computing And Customer Experience In The Public Sector
Citizens are demanding that government agencies respond to them with the same speed, efficiency, and accuracy they’re accustomed to experiencing with their favorite companies. It’s time to meet these demands by moving customer experience to the cloud. Explore more in the Guide to Cloud Computing and Customer Experience in the Public Sector.
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Developing A Customer-First Mindset
As businesses look to transform user experiences and develop a customer-first mindset, it’s clear that a digital-first approach to customer experience (CX) is the next move. In this guide, explore how the public sector is prioritizing digital strategies and services, from fostering employee development to minimizing the skills shortage.
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Become A Connected Nonprofit
Today, most nonprofits run on a variety of IT systems—however, many nonprofits are now turning to cloud technology to see more effective program management, engagement, fundraising, analytics, and more. Download this Salesforce guide to learn how to become a connected nonprofit.
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The Global Online Fundraising Scorecard
In this guide, explore what organizations are doing (or not doing) when it comes to their online fundraising through the perspective of the donor and establish a user experience benchmark. Download the guide here to see how your strategy stacks up.
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Digital Marketing Self Assessment
Nonprofit marketers are increasingly looking to create more personalized and connected digital experiences for constituents. But knowing where to start can be a challenge. Use this self assessment to evaluate your organization’s digital maturity and kick start your digital marketing transformation.
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Nonprofit Trends Report
A Salesforce survey found that digital maturity had a connection with innovative and successful nonprofits during this recent period of rapid change. Access this report to define digital maturity and discover how it leads to nonprofits better able to achieve their core mission, connect to and retain donors, reach larger audiences, and more.
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Donor-Centric Fundraising
Nonprofit organizations are facing changing donor expectations, and it’s essential that organizations meet these expectations to continue achieving their core mission. Read this e-book to learn how can exceed donor expectations across their journey with your organization, attract new members, and earn the recognition your nonprofit deserves.
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Transform The Defense Human Capital Management Lifecycle
Read this short paper to learn how defense organizations can improve their hire to retire solutions by unifying them under one umbrella, boosting employee retention, elevating performance, improving talent acquisition, and more.
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Digital-First Recipes For Nonprofit Success
Making the shift to a digital-first approach is now more important ever, especially for mission-driven organizations. Taking time away from a company’s mission to deal with new strategies and technologies isn’t easy, so this eBook aims to help by giving step-by-step recipes towards creating change in a more effective way. Open now to explore.
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Student Experience
Watch this short video to learn how you can meet the multifaceted needs of your students and improve their experience via personalized, high-quality communications at scale on Salesforce Education Cloud.
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Advancement & Alumni Engagement
Watch this short demo to learn how Salesforce can help you better understand and engage with your alumni and improve your institutional advancement.
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Recruitment and Admissions
In this 2-minute video walkthrough, explore the key features and functions of Salesforce Education Cloud that are helping students across the lifecycle, from prospect to alum. Click here to watch the video.
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Nonprofit Success Pack Demo
For nonprofits, using a CRM can help connect fundraising, marketing, grantmaking, and more—for a better customer and employee experience. Watch this brief video to learn about Salesforce’s specially designed Nonprofit Success Pack and how it’s enabling organizations to build trusted and long-lasting relationships with the people.
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The Global Online Fundraising Scorecard
What are organizations doing (or not doing) when it comes to their online fundraising? This report sought out to answer just that, with the intent to establish a user experience ‘benchmark’ that can be used to help organizations. Explore the 8 key findings here.
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The Total Economic Impact Of Salesforce Education Cloud
Salesforce commissioned Forrester Consulting to conduct an economic impact study, and examine the potential ROI higher education institutions may realize by deploying their Education Cloud. Download the report to review their findings and potential benefits.
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Salesforce Launches Admissions Connect to Help Target Applicant Engagement as Undergraduate Enrollment Falls Nationwide
Learn how Admissions Connect is helping educational institutions modernize the recruitment and admissions process for both applicants and admissions teams—resulting in better engagement and a more personalized student experience, in this blog post.
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Transforming The Aged Care Experience
To better understand how technology is currently used by aged care providers, PwC and Salesforce recently collaborated on the Aged Care Customer Experience Study. Explore the key findings, from identified technology gaps, opportunities for personalization, and how to enhance family engagement and communication channels here.
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Youth Insearch adopts new ways of working to support Australia’s youth
Without the right customer relationship management (CRM) in place, organizations can struggle with unreliable databases, overworked IT, and far too many manual processes and paperwork. Explore how to accelerate success with CRM adoption in this new Salesforce case study. Download the case study here.
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The Complete Guide To Salesforce For Nonprofits
As your non-profit organization grows, multiplying spreadsheets and an endless stream of documents stop helping and start hurting. You’ll need to stay organized with a scalable system that keeps all your vital information and processes efficient and protected. Explore the Complete Guide to Salesforce for Nonprofits to learn how.
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The Future Of Higher Education Digital Transformation Is Critical To Learner And Institution Success
In this IDC report, explore the boom of digital transformation in higher education, the new framework for educational digital success, and how COVID-19 impacted buying decisions in the education market permanently. Download the report here.
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The New U The Age Of Continuous Connections In Higher Education
It’s time to rethink higher education. These ideas are explored in Salesforce’s new eBook, The New U, where you can learn how and why it’s critical to create a technology-enabled and continual experience throughout the learner lifecycle. Download your copy to get started.
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Postmodern ERP as the New Normal
The COVID-19 pandemic has given new meaning to ‘mission readiness’ for government agencies, and driven many of these organizations to consider a new type of ERP: the Postmodern ERP. Read this white paper to learn about Postmodern ERP and how Salesforce can help you get started with your implementation.