CRM Software Research
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Case Study: Manufacturing Company Increases Business, Reduces Cost
Sponsored by: Microsoft IndiaThis case study tells the story of how one organization was able to improve lead management and business prospects while reducing the sales cycle with a new CRM solution.
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How-To Guide: Top Ways to Optimize Your Contact Center Investment
Sponsored by: CiscoFind out what you need to know to ensure your contact center runs to the best of its ability.
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The Business Value of IBM's Exceptional Digital Experience Solutions
Sponsored by: IBMGet the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites.
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Making Connections with a Social Business Expert
Sponsored by: IBMLearn how IBM Connections can help your organization improve its social business strategy by adding capabilities end users are familiar with into everyday processes.
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Real-Time Insights to Forge Deeper Relationships with Your Customers
Sponsored by: SAPUncover the key features of the SAP Customer Engagement Intelligence application, so you can form valuable relationships with your customers.
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How to Give a Killer Presentation: Lessons from TED
Sponsored by: Citrix Online Go To MeetingIn this article, TED's curator describes the process that TED uses to prepare speakers for their presentations- suggestions that are helpful for presentations in any setting.
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Multichannel Contact Centers: Metrics and Realities
Sponsored by: Five9This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
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ERP Consolidation: Streamline Your Operations to Boost Productivity
Sponsored by: IFSMultiple ERP systems and mobile and cloud computing technologies are adding to the ERP integration challenges facing organizations today.
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Empower Sales Teams On The Go
Sponsored by: Microsoft IndiaTo meet the needs of the on-the-go sales rep, you need a CRM system that's flexible, collaborative, and available on any device, from smartphone to tablet to PC. In this video, learn about one such CRM system that provides modern sales teams with the tools they need at the speed and ease necessary for today's fast-paced business world.
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Microsoft Dynamics CRM Release Preview Guide
Sponsored by: Microsoft IndiaIn this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.
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Revamp Retail Transactions with Omni-Channel Technology
Sponsored by: ToshibaRead this exclusive white paper now to find out the differences between omni-channel and multi-channel technologies, as well as which more is more highly recommended.
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Marketing Automation Software Buying Considerations
Sponsored by: Act-On SoftwareIn this exclusive e-guide, explore the major issues organizations face during the search for marketing automation tools, and get expert advice for marketers before rolling out multichannel marketing automation software.
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Forging a CEM Strategy That Can Power Commerce
Sponsored by: TechTarget Customer ExperienceThis three-part expert guide focuses on the steps to take to engage customers in the ever-growing e-commerce industry. Inside, discover the 6 key factors that can make or break a customer's shopping experience.
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5 Ways Marketing Automation Can Optimize & Grow Your Business
Sponsored by: Act-On SoftwareMany marketing teams are touting the benefits of a marketing automation platform. But many CEOs and other executives are still wondering, "What's the urgency? Is marketing automation really worth the investment?" Find out the answers to those questions in this informative white paper.
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Top 4 marketing skills for optimum success
Sponsored by: IBMThe right people, strategy, and processes are critical for a top-notch customer-driven marketing strategy -- but so is the right technology. If you're considering new tools to increase your marketing prowess, turn to this guide to implementing technology that will help improve your marketing outcomes.
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Three Tips for Measuring Voice in the Sea of Big Data
Sponsored by: Calabrio, Inc.This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
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Measuring, Monitoring, and Improving Customer Experience
Sponsored by: IBMIn this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences.
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Best Practices in Customer Experience Management
Sponsored by: IBMIn this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.
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Digital CRM and the Customer Experience
Sponsored by: IBMThis expert e-guide describes why digital technologies are proving to be the "next big thing" in the world of CRM, and explores the strategies that small businesses are using to stay competitive in e-commerce.
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Engaging Customers: New Lessons Around Customer Behavior
Sponsored by: IBMThis expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
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Analysts on CRM: How mobile, social, analytics are reshaping strategies
Sponsored by: IBMIn this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now.
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Contact Center Metrics for Customer Experience Success
Sponsored by: Desk.com (A Salesforce Company)In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
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Close the Omni-channel Customer Experience Gap
Sponsored by: IBMIf your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
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Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences
Sponsored by: AspectIn this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss.
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Six Keys to Small Business Success
Sponsored by: SalesforceSmall business owners all want to grow their business, and they create products, buils awareness, and target market in order to do that. But are you overlooking the role that technology can play in growing your small business?