CRM Software Research
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Choosing the Perfect Customer Support App
Sponsored by: Desk.com (A Salesforce Company)This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.
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Putting the contact center at the center of the customer experience
Sponsored by: AspectToday's customers have more control of the conversation than ever before -- and your contact center must be equipped to deliver seamless interactions across a variety of channels, lest your customers take their business somewhere else. To do this, you need a comprehensive platform that enables anywhere, anytime service.
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CRM guide: How social is changing the strategy
Sponsored by: IBMRapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc.
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How TCO Benefits Make Cloud Computing a No-Brainer for Many SMBs and Mid-Market Enterprises
Sponsored by: NetSuiteThis resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.
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HP helps United Airlines consolidate their IT infrastructure
Sponsored by: Hewlett-Packard EnterpriseThis brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
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HPE Social Enterprise Services
Sponsored by: Hewlett-Packard EnterpriseSocial networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
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Delivering omni-channel shopping
Sponsored by: Hewlett-Packard EnterpriseThis resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations.
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Customer Strategies & Technologies Summit 2014
Sponsored by: GartnerView this brochure to learn about Gartner's 2014 Customer Strategies and Technologies Summit, taking place on April 28-29, 2014 in London, UK. Get a sneak preview of the schedule of events, including keynote speeches from Gartner VPs and solution provider sessions.
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Solution Spotlight: Measuring, Monitoring and Improving Customer Experience
Sponsored by: IBMIn this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences.
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Power Up Your Gaming Analytics in Days
Sponsored by: Treasure DataThis brief resource examines how many industries, like the video gaming industry, can use big data analytics to capture and analyze customer behavioral data in order to respond to customer demands and deliver better experiences.
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Billing as a Strategy for Building Customer Loyalty and Retention
Sponsored by: FusebillThis resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
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Puzzling: Finding the Missing Pieces of your Customer Picture
Sponsored by: IBMIn this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
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New CRM Technologies Bring Sales Success to Businesses
Sponsored by: Scribe Software CorporationCreative companies are making broader use of smartphones to access more than just email – phone and mobile customer relationship management (CRM) software and finding uses for GPS, cameras and other technologies are transforming CRM practices, even for more traditional industries.
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The Mobile Engagement Market: Top Providers and Offerings
Sponsored by: Hewlett-Packard EnterpriseThis report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success.
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Connected Customer Centricity - MS perspective on the Retail Industry
Sponsored by: Microsoft IndiaThis resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.
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Create a Strong, Dynamic Customer Experience
Sponsored by: Hewlett-Packard EnterpriseThis resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
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Delivering a Seamless Experience Across Every Channel
Sponsored by: IBMThis white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
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Addressing changing customer behavior
Sponsored by: IBMThis resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences.
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Cashing in on Customer Insight
Sponsored by: IBMThis resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace.
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Call Center Analytics: The Bottom Line
Sponsored by: GenesysThis expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction.
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How Satisfied Are Your Customers?
Sponsored by: IBMThis brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more.
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Today's customer service starts with mobile, social consciousness
Sponsored by: TechTarget Business AnalyticsA company's social consciousness, or multichannel awareness, can help it improve customer relationships and the bottom line – in this issue of Business Information.
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Driving Innovation Through Analytics
Sponsored by: Oracle CorporationIn this informative resource, discover how augmenting transactional applications with analytics enables you to improve operational efficiency and effectiveness. Find out how you can regain competitive advantage by making better business decisions faster, thanks to analytics.
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6 Hidden Secrets to Offering Exceptional Customer Service
Sponsored by: Salesforce.comThe ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.
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Go beyond the surface: User Experience Design At A Glance
Sponsored by: Hewlett Packard EnterpriseThis brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more.