CRM Software Research
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Implementing Web Chat: How to Launch, Staff, and Monitor
Sponsored by: Citrix Online- GoToAssistRead this white paper to learn more about why you should implement web chat into your current customer support operations.
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Microsoft Dynamics CRM Trial Page
Sponsored by: MicrosoftMicrosoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
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Learn to establish the right sales management processes and ensure CRM success
Sponsored by: QvidianThis SearchCRM.com expert E-Guide explores effective strategies for helping establish sales management processes before deploying new CRM tools.
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Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost
Sponsored by: SAP America, Inc.This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price.
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From Transaction to Action -- How Business Events Processing is Helping Banks to Improve Business Transactions
Sponsored by: IBMNumerous technological advances, including ATMs, credit cards and online banking, have significantly altered the ways in which the banking industry conducts its business. Read this white paper to learn how business event processing (BEP) can help create tailored systems to enhance customer service.
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Best Practices for a contact center technology overhaul
Sponsored by: Contactual (Now 8x8, Inc.)Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.
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CRM Buyer’s Guide – 2011 Edition
Sponsored by: TechTarget Customer ExperienceWelcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.
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Comprehensive Testing for Siebel With Oracle Application Testing Suite
Sponsored by: Oracle CorporationRead this white paper to learn how Oracle Application Testing Suite (ATS) can help organizations ensure the quality and performance of their Siebel applications.
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Advancing Enterprise Mobility to Improve Sales and Service
Sponsored by: SAP America, Inc.Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem.
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Deliver Extraordinary Customer Experience
Sponsored by: Oracle CorporationOrganizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.
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Editorial Tip: Measuring the ROI of Social CRM: No easy task
Sponsored by: InforAs more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.
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15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM)
Sponsored by: MarketTools, Inc.What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results.
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Tidal™ Enterprise Adapter for SAP®
Sponsored by: Cisco Systems, Inc.If your SAP® application requires a enterprise-wide, heterogeneous automation solution, Tidal™ Enterprise Scheduler is your remedy. Continue reading this data sheet to learn about the key benefits and features of Tidal Enterprise Adapter for SAP.
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Oracle Business Intelligence Applications Overview
Sponsored by: Oracle CorporationThis paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes.
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Experian expands revenue opportunities by developing global market insight tools
Sponsored by: Alteryx, Inc.Experian needed to enhance its consumer insight and market analysis tool, Micromarketer, to give customers a more powerful and flexible engine. Experian leveraged Alteryx data- and country-neutral core technology to redevelop its Micromarketer product. The result was a new release named Micromarketer Generation 3 (G3).
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E-Book: CRM Trends and Tips for 2010 - Doing More With Less
Sponsored by: IBMIn this e-book, find out how to make the most of the systems and budget you do have, with expert advice from leading analysts at Gartner and Forrester. Continue reading to learn CRM trends and tips and learn how to do more with less.
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BLS Telecom Improves Customer Support Management with Sugar Professional
Sponsored by: SugarCRMThis case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management.
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SAP Customer Relationship Management (SAP CRM) Multimedia Presentations
Sponsored by: SAP America, Inc.These multimedia presentations will explain the features and benefits of SAP Customer Relationship Management (SAP CRM). Watch the presentations to discover how SAP CRM can enable you to become a customer-centric enterprise and to differentiate you company for competitive advantage.
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Six Success Factors for Building a Best-Run Marketing Organization
Sponsored by: SAP America, Inc.This paper discusses six success factors that will enable your marketing organization to overcome the challenges to reaching growth and profitability objectives. Continue reading to learn more about these six success factors and more.
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
Sponsored by: inContactThis paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
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To SaaS or Not to SaaS: Making Your Digital Measurement Count
Sponsored by: Unica Corporation - An IBM CompanyRead To SaaS or Not to SaaS: Make Your Digital Measurement Count by Eric Peterson to choose wisely.
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E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy
Sponsored by: SugarCRMThis e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.
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Call Centre Transformation: Turning Customer Experience Into Profits
Sponsored by: SAP AGCall centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper.
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The Future of Address Validation: Going Beyond Move Update to Cut Costs and Connect with Customers
Sponsored by: Pitney Bowes Business InsightToday, the need to connect with customers efficiently and effectively is more important than ever. The foundation of these communications is a complete and accurate customer record. This paper describes the validation requirements, opportunities and best practices to increase organizational efficiencies relative to enterprise address validation.
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Strategic Value With Trade Promotion Management: A Closed-Loop Process for Quick Wins and Profitable Growth
Sponsored by: SAP America, Inc.This paper presents the situation of N-Hair, a fictional high-end hair-care products company that is now expanding into channels in broader consumer markets. Read this paper to learn how the firm has positioned itself well for long-term success as it preserved its brand image with SAP software.