Implementing Web Chat: How to Launch, Staff, and Monitor
Due to high satisfaction scores, low cost per interaction and extremely flexible options for outsourcing web chat had grown in demands over the past few years as a successful option for customer support operation. In this report learn the best practices for launching, staffing, and quality monitoring for web chat, as well as key elements to look for when evaluating a web chat platform. In addition, TSIA will provide answers to five of the most frequently asked questions about chat and its use for customer technical support. Read on to learn why you should implement web chat into your CRM mix.