CRM Software Research
-
Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions
Sponsored by: Hewlett Packard EnterpriseThis resource explains how you can enable rapid deployment of your SAP CRM applications by leveraging a cloud-based platform. Learn how to significantly reduce implementation costs and time, so you can respond swifter to market changes and meet the increasing demands of your customers.
-
Align with your customers - SAP CRM sales service and marketing rapid-deployment solution
Sponsored by: Hewlett Packard EnterpriseIn this resource, explore how a rapid deployment solution for SAP CRM allows you to quickly adopt CRM best practices and processes in a short time frame, for higher and faster ROI. Read now to learn about the capabilities and benefits of this strategy in the areas of sales, marketing, and service.
-
Whitepaper: Meet the Real Lean Portal
Sponsored by: BackbaseThis in-depth resource explores how a lean portal can help your organization trim the operational fat and deliver the kinds of experiences that customers crave. Read on to learn key differences between lean portals and suites, and uncover the benefits of "going lean."
-
Managing and Optimizing the Call Center
Sponsored by: TechTarget Customer ExperienceIn this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
-
Visa Desjardins Provides a Differentiated Customer Experience
Sponsored by: GenesysAccess this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
-
ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels
Sponsored by: GenesysThis case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to better support changing customer demands and improve interactions across all channels.
-
How Technology is Changing the Role of Sales Professionals Using Salesforce.com
Sponsored by: Canon Information & Imaging SolutionsThis E-Guide examines how technologies are redefining sales roles, and provides insight into how businesses are re-evaluating sales management strategies – from hiring to compensation to internal business processes – to get ahead of the competition.
-
UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence
Sponsored by: GenesysConsult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more.
-
ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
Sponsored by: GenesysThis case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more.
-
Loss from Legacy Call Center Infrastructure
Sponsored by: GenesysIs your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic.
-
Harnessing Social Media to Boost the Bottom Line
Sponsored by: TechTarget Customer ExperienceLaunching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM.
-
Extending SAP With Third-Party Applications
Sponsored by: Every AngleFind out why companies turn to third-party applications for their SAP systems—and why SAP is taking it in stride. Learn how to determine when a third-party application is necessary and when to work with SAP directly.
-
eGuide Digital Marketing: Tips For Connecting With Your Customer
Sponsored by: TechTarget Customer ExperienceThere are many new tools that claim to enhance customer experience management (CEM) strategies, including social and mobile channels. However, such initiatives can backfire if companies employ the wrong strategies. In this e-guide, learn how to best leverage digital marketing and CEM technologies to gain a deeper understanding of your customers.
-
Infor Epiphany
Sponsored by: InforCheck out this informative resource for an overview of a customer relationship management (CRM) suite that helps you make the most of your interactions and gain valuable customer insight to deliver measurable business results.
-
Websites are Dead. Long Live Digital Presence
Sponsored by: Limelight Networks, Inc.In this resource, learn why the website as you know it is dead, and find guidance to help you engage and interact with customers through your content and build a stronger digital presence.
-
Secrets to a Successful CRM Technology Upgrade
Sponsored by: TechTarget Customer ExperienceUncover tips to ensure CRM data migrations go smoothly, and explore how proper planning, data profiling, and data quality checks can help you achieve a cost-effective CRM upgrade.
-
The Future of Lead Management: A Step-by-Step Guide
Sponsored by: LeadLife SolutionsIn this insightful resource, explore how to adapt your marketing and sales processes in order to meet the needs of the modern buyer and learn the three most important changes you need to make to increase marketing and sales effectiveness.
-
11 Steps to Successful Lead Nuturing
Sponsored by: LeadLife SolutionsAccess this insightful resource to discover the 11 steps to a successful lead nurturing program, so that you can maximize sales opportunities and build better customer relationships.
-
7 Steps to Improve Your Conversion Rates Now: The Do’s and Don’ts of Lead Nurturing & Lead Management
Sponsored by: LeadLife SolutionsDiscover best practices to identify your most likely buyers as well as the automated tools you need to accelerate projects throughout the entire buying cycle. Also, learn the seven steps you can take to improve lead progression rates and avoid stalling late in the sales cycle.
-
2016 Gartner Magic Quadrant for the CRM Customer Engagement Center
Sponsored by: SalesforceSalesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.In the age of the customer, nothing is more important than customer service. Service Cloud customers agree.
-
Using Marketing Automation to Increase Your ROI on CRM
Sponsored by: MarketoMany CRM systems lack an effective way to manage leads - that's where marketing automation comes in. In this resource, explore the benefits of a marketing automation tool, and learn how implementing marketing automation can increase your ROI on your CRM system.
-
Overhauling a Legacy Contact Center: Starting Steps
Sponsored by: Five9Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
-
Agile, Secure, Reliable: World Class Customer Service in the Cloud
Sponsored by: Oracle Corporation UK LtdDelivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more.
-
Challenges Around Developing Mobile Enterprise Applications
Sponsored by: Hewlett Packard EnterpriseThis presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.
-
Discover, deliver and set the right customer experience expectations
Sponsored by: GenesysThis expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.
