CRM Software Research
-
Customer Value Enhancement: Linking Strategy & Operations for Better Loyalty and Margins
Sponsored by: SAP America, Inc.CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins.
-
Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit
Sponsored by: SAP America, Inc.Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth.
-
E-Book: Successfully Leveraging Marketing Automation Technology: Building a Business Case
Sponsored by: TechTarget Customer ExperienceMarketers are being asked to identify, segment and target the most profitable customers and boost customer loyalty. Marketing automation software can help solve these challenges, but it too requires a financial investment. Read on and learn how to successfully leverage marketing automation technology and how to build a business case for it as well.
-
Microsoft Dynamics: Empowered People, Simplified Processes, and Connected Ecosystems
Sponsored by: MicrosoftThis white paper provides an overview of how companies can use the capabilities in Microsoft® Office 2010 and Microsoft SharePoint® Server 2010 with Microsoft Dynamics to achieve these goals.
-
Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
Sponsored by: West InteractiveBy taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
-
Case Study: London Life Insurance
Sponsored by: Pitney Bowes Business InsightLondon Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.
-
Achieving Measurable Gains by Automating Claims Processing
Sponsored by: Kofax, Inc.This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide.
-
Intacct Financial Management and Accounting System: Product Brochure
Sponsored by: Intacct CorporationThis brochure presents an in-depth look at Intacct’s financial management and accounting sytem and describes all the applications, features, and benefits that come with the system. Continue reading to learn more about Intacct’s financial management and accounting solutions in the cloud.
-
The Five Must-Have Capabilities for Unbeatable Customer Care
Sponsored by: Pitney Bowes Business InsightToday, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
-
Getting Started with Microsoft Dynamics CRM Online
Sponsored by: MicrosoftIn this short video, we will show you some useful getting started tips to gain the most value out of your Microsoft Dynamics CRM Online evaluation.
-
Which Off-line CRM solution for Field Force?
Sponsored by: WiproThis paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
-
Winning in Today's Environment: Six Imperatives for the Chief Sales Officer
Sponsored by: Oracle CorporationDownload the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
-
Make CRM Work the Way Salespeople Do
Sponsored by: Oracle CorporationThis white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
-
Chapter 3: SaaS on the Rise, but Does It Deliver?
Sponsored by: TechTarget Customer ExperienceThe emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks.
-
Introduction to Microsoft Dynamics CRM Online
Sponsored by: MicrosoftThis webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
-
Grow Your Business with Microsoft Dynamics CRM
Sponsored by: MicrosoftView this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
-
Sales 2.0: Tap Into Social Media to Drive Enterprise Sales Results
Sponsored by: InsideViewRead this paper to learn how Sales 2.0 technology helps sales identify the right opportunities at the right time and determine the right people to contact. Also learn how this unique approach enables sales and marketing collaboration to drive productivity and close more deals in this increasingly connected world.
-
Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
Sponsored by: MicrosoftThis white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).
-
More Than a Vision: SAP's Perfect Plant in the Chemical Industry
Sponsored by: SAP America, Inc.Find out what ARC has to say about SAP's progress towards turning the "perfect plant vision" into reality by leveraging the chemical industry value network. SAP is also well-aligned with ARC's thought leadership models related to collaborative manufacturing Management.
-
Infor CRM Epiphany for Insurance
Sponsored by: Infor CRMThe market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
-
Infor CRM Epiphany for Hospitality
Sponsored by: Infor CRMInfor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
-
Infor CRM Epiphany For Consumer Products
Sponsored by: Infor CRMInfor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability.
-
Infor CRM Interaction Advisor
Sponsored by: Infor CRMWatch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
-
NIBCO, INC: Integrating Inbound Sales Order Automation
Sponsored by: Esker Inc.In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare.
-
Enhancing the Customer Experience with Loyalty Management
Sponsored by: SAP America, Inc.By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
