CRM Software Research
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Cisco Unified Collaboration Solutions Infrastructure Overview
Sponsored by: Global KnowledgeLearn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access.
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The Multichannel Mandate: Ready, Set, Automate
Sponsored by: TechTarget Customer ExperienceAutomation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.
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How To Unify Contact Centers and Multichannel Communications For a Better Customer Experience
Sponsored by: TechTarget Customer ExperienceAutomation technology can help contact centers tie multichannel communications together and improve customer service. Access this e-book to learn from CRM expert Scott Sachs how to properly set up and execute your multichannel customer service strategy.
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Forbes Insights — Customers for Life: Technology Strategies for Attracting and Keeping Customers
Sponsored by: SitecoreIn this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer.
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Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
Sponsored by: IBMThis white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
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How Companies Know Which Customers Will Buy—And Who Will Buy More
Sponsored by: TechTarget Customer ExperienceThis expert guide examines the ways in which companies are utilizing marketing automation software and customer personalization techniques to better target customers.
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Tangerine Case Study: A Growing Bank's Fruitful New Approach to Data Helps It Lead in Online Banking
Sponsored by: MicrosoftThis brief case study discusses the analytics system Tangerine Bank implemented to pull actionable insights from customer feedback regarding online banking. Access now to see how this financial institution secured their footing and profitably navigated a brand change.
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3 Pillars of Customer Experience in Today's Connected World
Sponsored by: Salesforce.comAccess this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
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Top 10 reasons to Choose Infor CRM
Sponsored by: InforThis brief whitepaper shines light on one CRM infrastructure platform, and the 10 benefits your business could enjoy from a system like this. Access now to see what competitive CRM advantages can help your company's growth.
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How to achieve sales tax accuracy within your CRM system
Sponsored by: AvalaraThis featured resource discusses one platform that ensures correct sales tax calculation, managing taxation from start to finish. By considering taxes from the beginning, see how companies are able to maximize sales and revenue.
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3 Keys to a 5-Star Mobile User Experience
Sponsored by: Hewlett Packard EnterpriseAccess this brief resource to find fast facts about the mobile user experience, and find out why the user experience should be at the top of every enterprise's list. View now to discover how your mobile experience may be handicapping your business and damaging your brand presence.
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Business Information: Customer Data Quality Reaches New Highs
Sponsored by: TechTarget Data ManagementIt's not enough to just collect customer data. You also need to ensure that your customer data is correct, up-to-date, and readily available. In this issue of Business Information e-zine, experts weigh in on strategies to optimize customer data quality and leverage analytics to identify unsatisfied customers.
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How to build a better sales team
Sponsored by: Oracle Corporation UK LtdAccess this white paper to find out how to leverage modern CRM technology, like social integration, to build a better sales team and deliver the results your business needs.
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Sales in the Cloud: Engage customers, close more deals
Sponsored by: Oracle Corporation UK LtdAccess this white paper to find out the perfect recipe for a modern sales strategy, and how process automation and social media can gracefully integrate in the cloud.
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Is Sales an Endangered Species? Save It With Integrated CRM
Sponsored by: Oracle Corporation UK LtdThe sales environment is evolving at an unprecedented rate. In this white paper, discover how success has been redefined for sales organizations in the digital age, and what you can do to optimize current performance management strategies with new technology.
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How Best-in-Class Sales Teams Maximize Revenue and Customer Experience
Sponsored by: Oracle Corporation UK LtdThis vendor-neutral report discusses CRM essentials every company needs for effective sales management. Read on to find out why enterprises using CRM technology are seeing measurable advantages over non-users and how they leverage these tools for higher revenue.
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5 Best Practice Steps for B2B and B2C Convergence
Sponsored by: IBMAccess this Aberdeen research report to find out how customer requirements and cross-channel logistics flow, grow, and coverage – and what that means for your supply chain strategy.
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How APIs Displace ESBs and SOA in the Enterprise
Sponsored by: ApigeePowering interactions via apps requires a new architecture. Companies today seek to leverage the latest forms of mobile and rich-client engagement to build new experiences. Enterprises must move from delivering web apps as the primary interaction channel to powering interactions across multiple interactive touch points.
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Putting Customers on the Map With Geolocation Apps
Sponsored by: TechTarget Customer ExperienceThis e-book chapter is a guide to geolocation apps—what they are, what they do, and how they can benefit companies and their customers. You'll learn why providing a consumer with the right information at the right time is necessary in today's marketplace and look at the hurdles blocking widespread use of location-based data and analytics.
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The Benefits of Social and Cloud-based CRM Tools
Sponsored by: Microsoft IndiaIn order to stay competitive, you need to know what customers are saying about your business, and you need to participate in the conversation as well. In this e-guide, learn from CRM experts what makes a social CRM tool successful, and why cloud-based CRM systems may be the right choice for you.
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Delivering Positive Multi-Channel Customer Experiences
Sponsored by: Microsoft IndiaThis essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
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BPS Edge: CEM The New Style of Customer Engagement Management
Sponsored by: Hewlett Packard EnterpriseFind out about the most recent customer engagement management innovations.
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Transforming Customer Experience in the New Digital World
Sponsored by: GenesysThis white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
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Deepening Customer Experience: Analyzing, Optimizing and Integrating CEM
Sponsored by: KANA"It's difficult to have a single view of the customer because of all the forms of communication," says Donna Fluss of DMG Consulting. As customer experience management (CEM) spans multiple departments and tools, optimizing CEM can be a complex and daunting task. Fortunately, this expert e-guide serves as a roadmap to CEM transformation.
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The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
Sponsored by: KANABuilding a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.