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Customer Retention Research

  • What is VoIP?

    Sponsored by: Verizon

    Access this resource to learn what exactly a Voice over Internet Protocol (VoIP) is, the variety of ways to place VoIP calls, and the 6 benefits of a VoIP solution.

  • The CX Balancing Act: Personalization Meets Respect for Customer Privacy.

    Sponsored by: Verizon

    Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.

  • The Workers’ Experience

    Sponsored by: Dell Technologies and Intel

    In the search to uncover the facts about worker experiences across a broad range of global regions and industries, a survey commissioned by Dell points the way to greater work effectiveness and organizational competitiveness. Access this analyst report to discover the 9 key findings of the study.

  • Intrado Guide: Creating Customer Personas

    Sponsored by: Intrado

    While you may be familiar with customer segments, many are less familiar with customer personas. While a segment will list simple demographic information, personas are more in-depth pictures of clients: what their desires, needs, emotions and more are. Read on to learn how to cultivate and use customer personas.

  • Winning the CX war: Crafting the perfect experience

    Sponsored by: Verizon

    Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.

  • Learn From Every Customer Conversation

    Sponsored by: Noble Systems

    Access this white paper to learn 5 ways that customers benefit from Conversation Analytics and discover implementation best practices to follow for success.

  • Consumers in the Americas: Seeking speed and trust

    Sponsored by: Verizon

    Consumers across the Americas have prioritized speed and efficiency since the first drive-through was invented. So how do you improve the consumer experience for these customers? Check out this Verizon white paper to learn how your customer experience strategy can be improved and acted upon in the Americas.

  • From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%

    Sponsored by: Freshworks

    Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.

  • An introduction to SAP Business One

    Sponsored by: Sapphire

    Check out this white paper to learn the key capabilities of the SAP Business One ERP solution and discover how working with Sapphire Systems will help your business move forward faster.

  • Customer Service and the Future of Work

    Sponsored by: ServiceNow

    This 2020 IDC Perspective explores the interplay of customer and employee experience as a core component of digital transformation. It offers insight into a holistic strategy for improving customer service and thus customer experience (CX), including consumer expectations, the role of automation, and human-machine collaboration.

  • 4 Ways AI Can Help Build an Omnichannel Customer Experience

    Sponsored by: Verizon

    A company with a quality online, and offline, presence is one that lets its customers interact with it no matter where the customer is. Rather than relying solely on humans, companies can deploy AI to help deliver a consistent and accurate experience across channels. Check out this white paper to learn more about omnichannel customer experience.

  • What Are Successful CX Leaders Doing Differently?

    Sponsored by: Verizon

    Customer experience has become the distinguishing factor for many businesses today, with some consumers valuing their experience even over product quality. But how can you continue to provide the best customer experience possible? Check out this white paper to discover how leaders in the field are using technology to offer exceptional experiences.

  • Three Benefits of Delivering Unified Commerce

    Sponsored by: Adobe

    Access this white paper to discover the 3 major benefits of delivering unified commerce.

  • Supercharging customer service: Reimagining the operator experience at Grocery Outlet

    Sponsored by: ServiceNow

    Access this webinar recap to explore the benefits and ROI that large retailer, Grocery Outlet, has experienced since implementing ServiceNow’s Customer Service Management solution, including Proactive Service and Effortless Self-Service.

  • Create High-Value Customer Experiences in the Field like HP Indigo

    Sponsored by: ServiceNow

    Read this webinar recap to see how digital printing provider, HP Indigo, improved product uptime and CX by aligning customer service and field service with ServiceNow.

  • ROI of ServiceNow Customer Service Management for CSPs

    Sponsored by: ServiceNow

    ServiceNow recently commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study. It examines the potential ROI from ServiceNow Customer Service Management for enterprises in the communication sector. Explore the key findings in this white paper.

  • How 5G Impacts Your CX Strategy

    Sponsored by: Verizon

    Your customers will soon be clamoring for the high speed, instant feedback, and AI capabilities that 5G brings. In this blog, explore 3 ways 5G is set to impact your CX strategy in 2020 and beyond.

  • How Smart is Your Retail?

    Sponsored by: Zones, Inc.

    Download this eBook to explore some ways businesses are already improving their customer experience and see how Zones can help your business implement those same solutions.

  • The Future of Customer Experience

    Sponsored by: RingCentral

    Watch this video, to hear from RingCentral’s AVP of Customer Engagement John Finch as he describes the future of effortless customer engagement, and the steps organizations must take to achieve that.

  • Digital Transformation – the UC&C Approach

    Sponsored by: TATA Communications

    As organizations begin their journeys toward a more intelligent, more capable enterprise, they must not forget to consider their UC&C strategies and technologies, as these will be the basis for how employees are able to collaborate in a digitally transformed workplace. View this Wainhouse Research e-book to further explore these implications.

  • What is Product Intelligence?

    Sponsored by: Amplitude, Inc.

    Product Intelligence is a form of business analytics that seeks to incorporate the customer experience and let the product, and its interactions with customers, tell the story. Check out this Amplitude white paper to learn more why Product Intelligence is the next step for companies seeking to see results from digital transformation.

  • Why Service Design is the Key to Delivering Outstanding Customer Experiences

    Sponsored by: Intrado

    Learn about the key role service design plays in delivering outstanding customer experiences, and how to get started in this white paper.

  • 2020 Global Customer Experience Benchmarking Report

    Sponsored by: NTT

    Access this ebook to learn how to remain relevant in a complex, changing environment by adhering to 6 CX recommendations and discover the 4 attributes that the top CX performers all possess.

  • Maximize Revenue Opportunity with Contact-Level Intent Data

    Sponsored by: TechTarget

    Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.

  • Coronavirus: Contactless limit rises as retailers make point-of-sale changes

    Sponsored by: Zones, Inc.

    The spending limit for contactless card payments has increased from £30 to £45 this week in the UK, with the continuing Covid-19 coronavirus crisis accelerating a move that was already in the planning. Learn about the benefits and implications of this increase in this expert guide.

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