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Customer Retention White Papers

  • CW Innovation Awards: SIA taps blockchain for loyalty app

    Sponsored by: ComputerWeekly.com

    In this case study, learn how Singapore Airlines expanded its blockchain-based digital wallet, Kris+, into a broader digital lifestyle platform.

  • Why Master Data Management is Critical to the Modern Customer Data Platform

    Sponsored by: Deloitte Consulting LLP

    Master data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn.

  • Can Chatbots Really Deliver A Better Citizen Experience?

    Sponsored by: Avaya

    As states look to improve their citizens’ digital experiences, they’re faced with budgetary constraints and increasingly high customer expectations. Read this Avaya post to learn how AI-enabled chatbots, on top of other AI powered tools, can save hundreds of thousands of employee hours while helping to ease and accelerate the citizen experience.

  • How Fashion Retailers Are Redesigning Their Digital Future

    Sponsored by: Scandit

    Read this white paper to learn some of the most important digital transformation trends that have emerged in the fashion industry during the pandemic and discover how companies are finding success with these strategies.

  • Virgin Atlantic Makes Travel Experiences More Personal

    Sponsored by: Adobe

    Read this case study to discover how Virgin Atlantic continues to chart a flight path to successful CEM with Adobe—and achieved a 70% increase in marketing channel visibility.

  • 2021 Digital Trends

    Sponsored by: Adobe

    For brands and marketers, 2021 is a year of recovery, making difficult decisions and turning the lessons of 2020 into plans for growth. Download this 2021 Digital Trends Experience report to learn how to do so, with a spotlight on how to target new customers as behaviors change, guiding principles for 2021, and more.

  • A Blueprint for Enhanced Citizen Experiences

    Sponsored by: Adobe

    In this report, Adobe closely examines how government can move from a one-size-fits-all approach to serving populations digitally and delivering the right information at the right time to individual citizens in 2021 and beyond. Read on to view these critical takeaways.

  • Four Winds Interactive Drives 10X Increase In Enps With Alchemer

    Sponsored by: Alchemer

    When Four Winds Interactive (FWI) set out to build a stronger, more people-focused company, they knew the first step was to start collecting better data. To help them do this, FWI turned to Alchemer. Download this case study to see how using Alchemer has enabled FWI to craft user-focused events, power more employee engagement, and more.

  • Mozilla Gives Employees The Freedom To Solve Problems While Maintaining Enterprise Data Governance And Privacy

    Sponsored by: Alchemer

    In this case study, discover why Mozilla chose data collection platform Alchemer, and how its helped them gather customer feedback to improve experiences.

  • Redefining Success For Voice Of The Customer Programs

    Sponsored by: Alchemer

    Check out this data sheet to learn the 5 steps of Alchemer’s Net Promoter Score (NPS) customer feedback program and discover the benefits it can bring to your business.

  • Product Video Feedback

    Sponsored by: Alchemer

    Alchemer’s Video Feedback solution lets you collect video responses from your audiences, allowing you to see and hear from them personally. Customers can easily record their answers to your survey, adding a new dimension to your research. Learn more in this product overview.

  • The Next 100 Days – The COO’s Return To BAU

    Sponsored by: Sage

    As society eventually emerges from COVID, understanding how subtle trends are affecting the business world will be crucial. Check out this white paper to learn about 6 factors that should be on your strategic radar.

  • 5 Steps To Becoming Customer-Centric

    Sponsored by: Alchemer

    Check out this infographic from Alchemer to explore the 5 steps to achieving customer centricity.

  • Transform Your Business With Alchemer

    Sponsored by: Alchemer

    Today, every organization collects feedback data — but very few act on it. This can be blamed—at least partially—on complex solutions that make it hard to gather actionable insights from data. Enter Alchemer. Learn about Alchemer and how it can help you consolidate and analyze feedback to improve the CX in this white paper.

  • Improve the Contact Center Customer Experience with Digital Technologies

    Sponsored by: ServiceNow

    While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.

  • 4 Key Drivers of Change in Customer Experience

    Sponsored by: ServiceNow

    Contact centers are no longer the unresponsive, slow, frustrating call centers of yesteryear. With the help of digital technologies, businesses are able to provide their consumers with new levels of support. Read on to learn 4 key trends, inside and outside the contact center, that are elevating customer experiences to new heights.

  • Customer Success Story: MoneyGram

    Sponsored by: NICE inContact

    Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.

  • Valvoline Drives Away With An Outstanding ROI Using NICE InContact CXone

    Sponsored by: NICE inContact

    Automotive supplier, Valvoline, recognized that their customer experience, especially for those who called into their local service centers, was inconsistent. So, working with NICE inContact and their CXone solutions, the company incorporated self-service options to help customers get answers to common questions. Learn more in this case study.

  • A Framework for Building Customer Loyalty

    Sponsored by: Axway

    One in three customers will leave a brand they love after just one bad experience. That’s why it’s so important to be as helpful, accurate and responsive as you can possibly be. In this interactive eBook, explore a framework for building customer loyalty that can help you win new customers and keep them coming back.

  • Forrester TEI - The Total Economic Impact of ServiceNow Field Service Management

    Sponsored by: ServiceNow

    Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.

  • Demand Sensing: Improving Inventory & Customer Fulfillment Levels

    Sponsored by: NexInfo

    Demand sensing is key to improving inventory and customer fulfillment levels. Just ask one manufacturer, who recently worked with NexInfo to replace E2Open with Oracle Demantra, to improve their demand planning process. Learn about the company’s experience working with NexInfo and the importance of demand sensing in this case study.

  • Content for Every Moment

    Sponsored by: Adobe

    Customer experience management (CXM) goes beyond CRM and shows you what customers need right now, and in the future—and helps you provide it in real time, at scale and across every channel. Download this Experience Essentials guide for tips on getting started with CXM and delivering the right content for every moment.

  • Transform Customer Experience With A Responsive Data Management Platform

    Sponsored by: Reltio

    Many organizations struggle to collect, organize and analyze customer data—especially if they’re using a legacy solution. In this white paper, learn about the benefits of using a cloud-native customer data platform—like Reltio’s Connected Customer 360—and how it can help you deliver a better CX. Save the guide now to get started.

  • 10 Questions to Ask Before Considering A Customer Data Platform

    Sponsored by: Reltio

    If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.

  • EXCELLING IN THE EXPERIENCE ECONOMY

    Sponsored by: RingCentral

    Experiences are a vital part of the economy, with 86% of consumers reporting that they’re willing to pay more for great service. Read this white paper to explore research on the experience economy, and learn about strategies that can help you acquire and retain customers more efficiently.

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