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Customer Retention White Papers

  • Agile retailers reimagine support as tickets reach record highs

    Sponsored by: Zendesk

    Nearly 1 in 5 retailers have managed to keep their support teams agile, according to our Benchmark data, even as customer volume has gone up. How? Customer self-service. Read this article to see how agile retailers are reimagining support as tickets reach record highs with self-service.

  • Cloud Gateway increases local visibility to achieve global results

    Sponsored by: ServiceNow

    Download this case study to see how hybrid PaaS provider, Cloud Gateway, was able to create the dynamic service management model they needed with the help of ServiceNow.

  • Customer Engagement: How To Expand Capacity For Whatever Comes Next

    Sponsored by: ServiceNow

    What can be done to prepare customer service to handle whatever tomorrow may bring? Explore the 6 best practices of customer service leaders in this eBook.

  • The CX Reality Check

    Sponsored by: [24]

    There’s a significant gap between the support businesses think they’re delivering and the support customers are experiencing. Download this report for an in-depth look at the customer service gap, and recommendations for improving your strategy, according to experts from Dimensional Research.

  • The Online Retailer’s Guide to Higher Profitability

    Sponsored by: Cloudflare and Queue IT

    Retailers are preparing for the upcoming holidays, the most lucrative time of the year for online shopping. If you haven’t already begun capacity planning or upgrades to your online store infrastructure, there’s still time to get ready. View this guide to see a checklist to make sure your online store is ready for the holidays.

  • The Big Retail Pivot – Sprinting Towards the New Normal

    Sponsored by: ServiceNow

    Businesses are planning to radically transform over the next couple of years in hopes of reaching KPIs, increasing profitability, and boosting productivity. But how do they plan to revitalize? Check out this short IDC infographic to learn how business are planning to transform themselves in the coming years.

  • Hotel Booking System Processes Over 1 Million Queries a Day with SAP on Azure

    Sponsored by: NTT

    Access this case study to learn about NTT Ltd.’s management of SAP on Azure, a solution that increases capacity while reduces system outages, giving organizations the flexibility and scalability they require to manage client queries.

  • Accelerating Digital Transformation to Drive Meaningful Change Inside Retailers

    Sponsored by: ServiceNow

    It’s crucial that modern retailers continue to improve their customer experience with strategies like omnichannel communication, personalization, and customer self-service. Check out ServiceNow’s retail data platform to see how they can help retailers of all sizes adapt faster, build better, empower employees, and more.

  • Aws Personalize Brings The Power Of Amazon To Everyone

    Sponsored by: SoftServe

    Learn about Amazon Personalize and how you can get started with it today in this white paper.

  • Connect bank operations from front to back

    Sponsored by: ServiceNow

    Download this white paper to learn how FSIs can connect their front and back end processes—to accelerate problem resolution and ultimately provide a top-notch CX—with help of ServiceNow and their service management solution.

  • Business Value of ServiceNow for Retail Banks

    Sponsored by: ServiceNow

    IDC recently conducted research on retail banks serving large customer bases using the ServiceNow platform. Explore their key findings in this infographic

  • Using ServiceNow to deliver amazing customer experiences

    Sponsored by: ServiceNow

    Delivering amazing and consistent experiences can be difficult—especially with all the channels customers use to communicate with you. Luckily, using a solution like ServiceNow can help. See how in this interactive infographic.

  • Transforming Eat-In Restaurant Margarita’s To A Successful Delivery, Carry-Out Business Using Amazon Connect

    Sponsored by: AWS BizCloud

    When COVID-19 began and Margarita’s Mexican Restaurant closed for eat-in orders, they struggled to handle the influx of carry out and delivery orders. To help them adjust, they turned to AWS Connect and BizCloud Experts. See how the restaurant was able to transform customer service within 48 hours and improve CX in this case study.

  • Perfecting The Art Of Conversation: How Businesses Are Managing Increased Call Volumes

    Sponsored by: CloudCall Ltd

    Recent research by CloudCall showed that nearly half of all customers prefer to use the phone to make an appointment or service call. Review other key findings from CloudCall’s research in their report, “Perfecting the Art of Conversation: How business are managing increased call volumes,

  • The omnichannel customer service platform to win customers-for-life

    Sponsored by: Freshworks

    Freshworks Support 360˚ is a modern customer service platform that helps you deliver seamless, cross-channel customer service. Learn about the solution and its capabilities in this white paper

  • Gartner Peer Insights 'Voice of the Customer': CRM Lead Management

    Sponsored by: Adobe

    With all the CRM solutions on the market, it can be difficult to know which is best for you. Gartner aims to make that decision easier with their Peer Insights 'Voice of the Customer' report, which summarizes CRM product reviews from IT decision makers. Download a copy to see what customers ranked as the top choices.

  • Lenovo speaks fluent e-commerce with Adobe

    Sponsored by: Adobe

    When PC manufacturer, Lenovo, set a goal of doubling digital sales in three years, they knew it was time for a new technology stack and a company-wide change in culture. After some discussion, Lenovo decided to work with Adobe. Learn about the manufacturer’s experience and the benefits they achieved in this case study.

  • Customer Experience Management (CXM) by Adobe

    Sponsored by: Adobe

    CXM means orchestrating and delivering the end-to-end customer experience across every touch point, at any time, at scale. Hear from the digital leaders that are taking a CXM mindset to their content creation, marketing, advertising, analytics, commerce and more on this Adobe webpage.

  • Adobe Experience Platform

    Sponsored by: Adobe

    Download this white paper to explore a simpler way to deliver the service your customers expect with Adobe’s Experience Platform.

  • Bank of New Zealand pioneers a pathway to transformation with Marketo

    Sponsored by: Adobe

    As they grew, financial institution, Bank of New Zealand, realized they would need to upgrade their marketing technology to meet customers’ evolving expectations. Read this brief case study to see why Bank of N.Z. chose to implement Marketo and how it helped them meet strategic goals.

  • Evolution of the Marketer's Toolkit

    Sponsored by: Adobe

    Download this research report to explore data management’s increasingly important role in marketing and customer service, as well as tips to help you decide if a CDP or DMP is better for you.

  • Empathy in Customer Service

    Sponsored by: Genesys

    Recently, MyCustomer and Genesys commissioned Smart Survey to gather customers’ opinions on how well they think companies are responding to the need for empathy in interactions. Download this eBook to explore their results.

  • You’ve Uncovered the Weak Spots in Your Omnichannel Approach: Now What?

    Sponsored by: Comcast Business

    Download this white paper to explore insights and strategies that can help you pivot to digital business, navigate new work environments, and manage changing customer expectations amid uncertainty.

  • Creating A New Customer Engagement Model for Retail

    Sponsored by: TATA Communications

    Read this white paper to learn about Tata Communications Store at Home and how it can help you provide a digital experience that retains the best features of shopping in person while ensuring the health and safety of your customer and employees.

  • Improving Customer and Employee Experience with UCaaS

    Sponsored by: Avaya

    Multiexperience fundamentally changes customer and employee engagement by requiring businesses to provide optimal experiences that are tailored to the individual user. In this blog, learn how a modern UCaaS solution can help provide this level of communications that fits into how people work and engage.

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