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Customer Retention Research

  • Valvoline Drives Away With An Outstanding ROI Using NICE InContact CXone

    Sponsored by: NICE inContact

    Automotive supplier, Valvoline, recognized that their customer experience, especially for those who called into their local service centers, was inconsistent. So, working with NICE inContact and their CXone solutions, the company incorporated self-service options to help customers get answers to common questions. Learn more in this case study.

  • A Framework for Building Customer Loyalty

    Sponsored by: Axway

    One in three customers will leave a brand they love after just one bad experience. That’s why it’s so important to be as helpful, accurate and responsive as you can possibly be. In this interactive eBook, explore a framework for building customer loyalty that can help you win new customers and keep them coming back.

  • Forrester TEI - The Total Economic Impact of ServiceNow Field Service Management

    Sponsored by: ServiceNow

    Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.

  • Demand Sensing: Improving Inventory & Customer Fulfillment Levels

    Sponsored by: NexInfo

    Demand sensing is key to improving inventory and customer fulfillment levels. Just ask one manufacturer, who recently worked with NexInfo to replace E2Open with Oracle Demantra, to improve their demand planning process. Learn about the company’s experience working with NexInfo and the importance of demand sensing in this case study.

  • Content for Every Moment

    Sponsored by: Adobe

    Customer experience management (CXM) goes beyond CRM and shows you what customers need right now, and in the future—and helps you provide it in real time, at scale and across every channel. Download this Experience Essentials guide for tips on getting started with CXM and delivering the right content for every moment.

  • Transform Customer Experience With A Responsive Data Management Platform

    Sponsored by: Reltio

    Many organizations struggle to collect, organize and analyze customer data—especially if they’re using a legacy solution. In this white paper, learn about the benefits of using a cloud-native customer data platform—like Reltio’s Connected Customer 360—and how it can help you deliver a better CX. Save the guide now to get started.

  • 10 Questions to Ask Before Considering A Customer Data Platform

    Sponsored by: Reltio

    If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.

  • EXCELLING IN THE EXPERIENCE ECONOMY

    Sponsored by: RingCentral

    Experiences are a vital part of the economy, with 86% of consumers reporting that they’re willing to pay more for great service. Read this white paper to explore research on the experience economy, and learn about strategies that can help you acquire and retain customers more efficiently.

  • The Role of Leadership in the Return to Work

    Sponsored by: RingCentral

    With turbulent social and political unrest, an economy under pressure, and a persisting pandemic, strong leadership is needed at every level of the organization regardless of role or company status. Access this eBook to learn 9 principles that you can apply in your own organization to become a more effective leader.

  • Restructuring Your Contact Center Technology for the Customer Experience Era

    Sponsored by: RingCentral

    Read this whitepaper from RingCentral to learn the 4 key steps to restructuring your contact center technology to leverage artificial intelligence and the cloud and the 9 benefits of doing so.

  • HOW TO LAUNCH A CALL DEFLECTION STRATEGY

    Sponsored by: RingCentral

    Access this white paper for essential tips and 3 key questions to shape your call deflection strategy on.

  • Manage field service efficiently and safely during challenging times

    Sponsored by: ServiceNow

    Providing excellent field service is critical to improving customer satisfaction. It’s driving many organizations to move away from manual tools and embrace digitization for these processes. Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.

  • 2020 Media Consumption Series Infographic Pack

    Sponsored by: ComputerWeekly.com

    Here they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?

  • Creating quality customer relationships

    Sponsored by: OpenText

    FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.

  • Design communications for superior digital experience

    Sponsored by: OpenText

    Whether traditional or digital, communications are the primary customer touchpoint for most organizations. Explore 5 best practices to take customer communications to the next level, and deliver a top-notch CX, in this white paper.

  • Customer Engagement: How To Expand Capacity For Whatever Comes Next

    Sponsored by: ServiceNow

    What can be done to prepare customer service to handle whatever tomorrow may bring? Explore the 6 best practices of customer service leaders in this eBook.

  • Perfecting The Art Of Conversation: How Businesses Are Managing Increased Call Volumes

    Sponsored by: CloudCall Ltd

    Recent research by CloudCall showed that nearly half of all customers prefer to use the phone to make an appointment or service call. Review other key findings from CloudCall’s research in their report, “Perfecting the Art of Conversation: How business are managing increased call volumes,

  • Software Defined Solutions and Services

    Sponsored by: Apcela

    The 2019 ISG Network – Software Defined Solutions and Services Report unpacks the shifting landscape of the managed WAN and MPLS markets. In this webcast, explore some of the core drivers that are pushing enterprises to update their legacy networks and rapidly adopt a software-defined approach.

  • Evolving your customer journeys to the next normal

    Sponsored by: ServiceNow

    Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.

  • Pearson Refurbishes Their Customer Service and Boosts Email Support with Freshdesk

    Sponsored by: Freshworks

    Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized they needed to implement a new support solution, like Freshdesk by Freshworks. Learn about their experience using Freshdesk in this case study.

  • How to Get Started with Sentiment Analysis and Improve Your CX

    Sponsored by: TIBCO

    To extract meaning and value from unstructured data, organizations can use sentiment analysis to parse semantics and raw text and better understand customer emotions and desires. Read this eBook to learn how to get started with sentiment analysis and improve CX.

  • Americas: The CX Speed Seekers

    Sponsored by: Verizon

    Consumers across the Americas have prioritized speed and efficiency since the first drive-through was invented. So how do you improve the consumer experience for these customers? Check out this Verizon white paper to learn how your customer experience strategy can be improved and acted upon in the Americas.

  • From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%

    Sponsored by: Freshworks

    Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.

  • An introduction to SAP Business One

    Sponsored by: Sapphire

    Check out this white paper to learn the key capabilities of the SAP Business One ERP solution and discover how working with Sapphire Systems will help your business move forward faster.

  • How Smart is Your Retail?

    Sponsored by: Zones, Inc.

    Download this eBook to explore some ways businesses are already improving their customer experience and see how Zones can help your business implement those same solutions.

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