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Customer Retention Research

  • Create High-Value Customer Experiences in the Field like HP Indigo

    Sponsored by: ServiceNow

    Watch this webinar to hear from Jonathan Zur, Service Program Manager at HP Indigo, as he explains how product uptime and customer satisfaction improved after ServiceNow helped the company enlist field service engineers as mobile case agents who could schedule their own visits.

  • Your Go-To Guide for Web Personalization with Progress Sitefinity

    Sponsored by: Progress Software Corporation Sitefinity

    Download this e-book for a refresher of content personalization fundamentals and learn how Progress Sitefinity CMS and Sitefiniity Insight can help manage, organize, and deliver your content.

  • Why Service Assurance is Vital for a Quality 5G Customer Experience

    Sponsored by: ServiceNow

    Access this white paper to read an interview between ServiceNow and Karl Whitelock, Research VP, Communications Service Provider Operations and Monetization at IDC address the top 7 concerns facing service assurance in a 5G world.

  • Be where your customers need you to be

    Sponsored by: Axway

    In these unprecedented times, banks must move beyond compliance and adopt a nimble mindset that focuses on the customer’s experience, not just the bank’s process. Access this data sheet to learn about Axway, a customer experience solution that has been helping banks navigate change for the last 20 years.

  • The State of the Contact Center: 8 Insights Shaping the Future of CX

    Sponsored by: 8x8, Inc.

    Download this eBook to explore results from 8x8 and Hanover Research’s recent survey on the current state of contact centers, and the 8 key findings they predict will shape the future of CX.

  • Delivering on the Promise of a Great Customer Journey

    Sponsored by: Progress Software Corporation Sitefinity

    Customer satisfaction and customer relationship management are crucial components to any successful business strategy, and businesses are realizing this—about 2/3 of organizations have customer experience initiatives underway. Read on to learn more about customer expectations, market trends, and business strategies about customer satisfaction.

  • Savvy Businesses Lead with a Digital Experience Platform

    Sponsored by: Progress Software Corporation Sitefinity

    Learn why experts say a DXP should be the foundation of your digital transformation strategy in this webinar.

  • Join the Adventure: Your New Customer Journey is Just Beginning

    Sponsored by: Progress Software Corporation Sitefinity

    Although emphasizing the customer experience has been a successful business strategy for centuries, the 21st century customer is more demanding than ever. Rapidly changing communication channels, customer engagement expectations, and more have led to a customer experience expectation in flux. Read on to learn how to navigate this difficult field.

  • COVID-19 App Customer Risk

    Sponsored by: Syniti

    Watch this brief video to learn how you can use Syniti’s app to track and manage your customer risk in times of uncertainty.

  • A Practitioner’s Guide to Sustainable Customer Experience in the Contact Center

    Sponsored by: Vonage

    While digital interactions are on the rise, the contact center continues to play a significant role in building and maintaining a brand’s reputation. Download this white paper for practical tips on how to deliver a great customer experience in the contact center

  • Checklist: Managing Work-from Home Contact Center Agents

    Sponsored by: NICE inContact

    Download NICE inContact’s Remote Agent Checklist to help you prepare in the event your organization is forced to work from home.

  • Aberdeen Report: The return on managing customer convenience in modern service programs

    Sponsored by: ServiceNow

    Download this Aberdeen report to explore why customer convenience is increasingly important in modern service programs, and get expert recommendations on how to minimize customer effort.

  • Why Now’s the Time to Make Your Move to Marketo Engage

    Sponsored by: Adobe

    It’s time to invest in a solution that doesn’t just enable your team to complete tasks but also empowers them to drive impressive results—like Marketo Engage. Download this guide to learn how Marketo Engage can help you, personalize content across every channel, align your marketing and sales teams, and more.

  • How Sales and Marketing Can Thrive on Real Purchase Intent

    Sponsored by: TechTarget

    More than half of B2B brands say they rely on purchase intent data, yet research suggests most marketers lack access to the people actually exhibiting intent. Watch this video to see how TechTarget’s publisher-based model provides access to the active, opted-in prospects you need to hit your KPIs and grow your business.

  • Build A Collaboration Strategy That Benefits Every Part of Your Organization

    Sponsored by: Vonage

    Download this expert guide for advice on how support a collaborative culture in your organization, and 5 tips for choosing a call center customer experience platform.

  • Consumer Insights/Analytics leading in defining New Normal

    Sponsored by: Fractal

    Health emergencies, like COVID-19, often bring about changes in consumer behavior—which, in turn, affects many organizations’ operations. So, how should you plan for the next few months? Start by downloading this blog post, which offers tips for insights and analytics teams as they try to define a “new normal.”

  • Digital Communications in Financial Services

    Sponsored by: Vonage

    Leading financial companies know that a good customer experience is crucial to keeping customers happy and loyal, and that the best customer experiences don’t end when the customers walk out your doors. Read on to see how digital communications and modern apps are being used to grow the customer experience to new heights.

  • Service KPIs: 18 Things to Consider

    Sponsored by: Vonage

    Download this white paper to explore some of the most regularly used KPIs and their importance when it comes to measuring customer success, as well as 18 considerations that you can use to shape your KPI measurements.

  • Pulsant Delivers Complete Peace of Mind to Scottish Building Society

    Sponsored by: Pulsant

    The Scotland Building Society needed risk and revenue loss mitigation capabilities and a secure location for its production servers. Access this case study to view the disaster recovery solution that SBS implemented and the results that it led to, which included a resilient, highly secure data center.

  • Enhancing Guest Experiences with Unified Communications and Video Security

    Sponsored by: Motorola, Inc.

    Consumers are in constant pursuit of the most satisfying experience — one that is immediate, seamless and customized. This is more difficult to achieve in the siloed organizational structures of today’s hospitality organizations. In this white paper, learn more about the business benefits of arming staff with a reliable communication system.

  • How IT Leaders Can Position Customer Experience Initiatives for Success

    Sponsored by: Comcast Business

    76% of the respondents surveyed by IDG and Comcast said they are feeling pressure from multiple sources in the organization to deliver digital CX. Learn why transforming CX is a top digital priority for many organizations, and why IDG says IT will play a key role in this blog post.

  • How a Solid Technology Foundation is Helping Financial Services Firms Improve the Customer Experience

    Sponsored by: Comcast Business

    To fully realize the power of the technologies that advance customer experience, many financial services organizations are adding or upgrading their networking infrastructure. In this blog, learn more about how upgrading your network can improve customer experience.

  • How the Hospitality Industry is Using Technology to Improve Guest Experience

    Sponsored by: Comcast Business

    The technologies, processes and services that can fuel high-quality customer experiences need a solid foundation to be impactful. While technology offers unlimited opportunity in both scope and results, it needs the right network infrastructure supporting it. In this blog, see how upgrading your network can improve your customer experience.

  • How to Run a Photo Contest: Your Complete Guide

    Sponsored by: Submittable

    A well-run photo contest can help boost brand visibility and broaden your reach. On the other hand, a disorganized photo contest can be a regrettable waste of resources. Download this guide to explore what the entire process looks like—from crafting the initial idea to tracking final results so that you can plan for your next successful contest.

  • Artificial intelligence: Friend or Foe of Customer Service?

    Sponsored by: Genesys

    Download this CustomerThink paper to learn about the use of AI in customer service and explore guidance from analysts and industry leaders in the market.

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