ComputerWeekly.com Research Library

Powered by Bitpipe.com

Customer Retention Research

  • The Real-World Guide to Managing Remote Teams with CXone

    Sponsored by: NICE inContact

    In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.

  • Customer Success Story: MoneyGram

    Sponsored by: NICE inContact

    Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.

  • Valvoline Drives Away With An Outstanding ROI Using NICE InContact CXone

    Sponsored by: NICE inContact

    Automotive supplier, Valvoline, recognized that their customer experience, especially for those who called into their local service centers, was inconsistent. So, working with NICE inContact and their CXone solutions, the company incorporated self-service options to help customers get answers to common questions. Learn more in this case study.

  • A Framework for Building Customer Loyalty

    Sponsored by: Axway

    One in three customers will leave a brand they love after just one bad experience. That’s why it’s so important to be as helpful, accurate and responsive as you can possibly be. In this interactive eBook, explore a framework for building customer loyalty that can help you win new customers and keep them coming back.

  • Growing Your Company Through Customer Support

    Sponsored by: LogMeIn, Inc.

    Harris Interactive, a market research company, recently found that the top 2 reasons customers are switching brands are: poor service and a failure to resolve issues in a timely manner. Download this white paper to explore the importance of a strong support team, as well as tips to help you improve your strategy.

  • The ROI of ServiceNow Field Service Management

    Sponsored by: ServiceNow

    Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.

  • Insights from CX leaders on improving customer care with Slack

    Sponsored by: Slack

    With the right collaboration tools, your customer support team can ensure that problems get resolved the first time around. Watch this webinar to hear from CX leaders on how they’ve improved customer care with the help of Slack.

  • Demand Sensing: Improving Inventory & Customer Fulfillment Levels

    Sponsored by: NexInfo

    Demand sensing is key to improving inventory and customer fulfillment levels. Just ask one manufacturer, who recently worked with NexInfo to replace E2Open with Oracle Demantra, to improve their demand planning process. Learn about the company’s experience working with NexInfo and the importance of demand sensing in this case study.

  • 3 ways AI is powering customer experience

    Sponsored by: Mediasmith, Inc.

    By 2022, Gartner predicts 70% of customer interactions will involve emerging technologies such as machine learning applications, chatbots and mobile messaging, up from 15% in 2018. Explore the 3 key ways AI is transforming the customer experience, and tips for getting started, in this eBook.

  • Content for Every Moment

    Sponsored by: Adobe

    Customer experience management (CXM) goes beyond CRM and shows you what customers need right now, and in the future—and helps you provide it in real time, at scale and across every channel. Download this Experience Essentials guide for tips on getting started with CXM and delivering the right content for every moment.

  • Transform Customer Experience With A Responsive Data Management Platform

    Sponsored by: Reltio

    Many organizations struggle to collect, organize and analyze customer data—especially if they’re using a legacy solution. In this white paper, learn about the benefits of using a cloud-native customer data platform—like Reltio’s Connected Customer 360—and how it can help you deliver a better CX. Save the guide now to get started.

  • 10 Questions to Ask Before Considering A Customer Data Platform

    Sponsored by: Reltio

    If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.

  • Excelling in the Experience Economy

    Sponsored by: RingCentral

    Experiences are now a vital part of the economy, with 86% of consumers willing to pay more for a great customer experience. Read this white paper to learn how companies can acquire and retain customers by embracing personalization, improving the employee experience, and investing in the right technologies.

  • The Role of Leadership in the Return to Work

    Sponsored by: RingCentral

    With turbulent social and political unrest, an economy under pressure, and a persisting pandemic, strong leadership is needed at every level of the organization regardless of role or company status. Access this eBook to learn 9 principles that you can apply in your own organization to become a more effective leader.

  • Restructuring Your Contact Center Technology for the Customer Experience Era

    Sponsored by: RingCentral

    Read this whitepaper from RingCentral to learn the 4 key steps to restructuring your contact center technology to leverage artificial intelligence and the cloud and the 9 benefits of doing so.

  • How to Launch a Call Deflection Strategy

    Sponsored by: RingCentral

    Access this white paper for essential tips and 3 key questions to shape your call deflection strategy on.

  • Manage field service efficiently and safely during challenging times

    Sponsored by: ServiceNow

    Providing excellent field service is critical to improving customer satisfaction. It’s driving many organizations to move away from manual tools and embrace digitization for these processes. Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.

  • 2020 Media Consumption Series Infographic Pack

    Sponsored by: ComputerWeekly.com

    Here they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?

  • Creating quality customer relationships

    Sponsored by: OpenText

    FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.

  • Design communications for superior digital experience

    Sponsored by: OpenText

    Whether traditional or digital, communications are the primary customer touchpoint for most organizations. Explore 5 best practices to take customer communications to the next level, and deliver a top-notch CX, in this white paper.

  • Call Center Experience: The Piece Everyone’s Overlooking

    Sponsored by: Easy On Hold

    86% of callers must endure hold time every time they contact customer service. So why, then, is the in-queue and on-hold experience for callers so frequently forgotten? Explore the 3 steps you can take to improve the contact center experience for your customers, and tips for getting started in this white paper.

  • Collaborative selling with Slack

    Sponsored by: Slack

    Join this webinar to hear from Kevin Egan, Slack’s VP of Sales, as he explores how Slack multiplies the power of Salesforce and enables your sales team to collaborate effectively inside and outside of your company to close more deals faster.

  • How to Achieve a 3X ROI with Slack

    Sponsored by: Slack

    Today’s new remote reality makes collaboration tools more important than ever. In this white paper, learn about a study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching to Slack.

  • Cloud Gateway increases local visibility to achieve global results

    Sponsored by: ServiceNow

    Download this case study to see how hybrid PaaS provider, Cloud Gateway, was able to create the dynamic service management model they needed with the help of ServiceNow.

  • The CX Reality Check

    Sponsored by: [24]7.ai

    There’s a significant gap between the support businesses think they’re delivering and the support customers are experiencing. Download this report for an in-depth look at the customer service gap, and recommendations for improving your strategy, according to experts from Dimensional Research.

Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other

ComputerWeekly.com Research Library Copyright © 1998-2021 Bitpipe, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.