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Customer Retention Research

  • Gartner Peer Insights 'Voice of the Customer': CRM Lead Management

    Sponsored by: Adobe

    With all the CRM solutions on the market, it can be difficult to know which is best for you. Gartner aims to make that decision easier with their Peer Insights 'Voice of the Customer' report, which summarizes CRM product reviews from IT decision makers. Download a copy to see what customers ranked as the top choices.

  • Lenovo speaks fluent e-commerce with Adobe

    Sponsored by: Adobe

    When PC manufacturer, Lenovo, set a goal of doubling digital sales in three years, they knew it was time for a new technology stack and a company-wide change in culture. After some discussion, Lenovo decided to work with Adobe. Learn about the manufacturer’s experience and the benefits they achieved in this case study.

  • Customer Experience Management (CXM) by Adobe

    Sponsored by: Adobe

    CXM means orchestrating and delivering the end-to-end customer experience across every touch point, at any time, at scale. Hear from the digital leaders that are taking a CXM mindset to their content creation, marketing, advertising, analytics, commerce and more on this Adobe webpage.

  • Adobe Experience Platform

    Sponsored by: Adobe

    Download this white paper to explore a simpler way to deliver the service your customers expect with Adobe’s Experience Platform.

  • Bank of New Zealand pioneers a pathway to transformation with Marketo

    Sponsored by: Adobe

    As they grew, financial institution, Bank of New Zealand, realized they would need to upgrade their marketing technology to meet customers’ evolving expectations. Read this brief case study to see why Bank of N.Z. chose to implement Marketo and how it helped them meet strategic goals.

  • Evolution of the Marketer's Toolkit

    Sponsored by: Adobe

    Download this research report to explore data management’s increasingly important role in marketing and customer service, as well as tips to help you decide if a CDP or DMP is better for you.

  • Empathy in Customer Service

    Sponsored by: Genesys

    Recently, MyCustomer and Genesys commissioned Smart Survey to gather customers’ opinions on how well they think companies are responding to the need for empathy in interactions. Download this eBook to explore their results.

  • How 12 Organizations in Australia and New Zealand Built Trust and Resilience

    Sponsored by: Salesforce

    Explore how 12 businesses in Australia and New Zealand have been successfully navigating through the pandemic with the help of Salesforce in this eBook.

  • You’ve Uncovered the Weak Spots in Your Omnichannel Approach: Now What?

    Sponsored by: Comcast Business

    Download this white paper to explore insights and strategies that can help you pivot to digital business, navigate new work environments, and manage changing customer expectations amid uncertainty.

  • Software Defined Solutions and Services

    Sponsored by: Apcela

    The 2019 ISG Network – Software Defined Solutions and Services Report unpacks the shifting landscape of the managed WAN and MPLS markets. In this webcast, explore some of the core drivers that are pushing enterprises to update their legacy networks and rapidly adopt a software-defined approach.

  • Creating A New Customer Engagement Model for Retail

    Sponsored by: TATA Communications

    Read this white paper to learn about Tata Communications Store at Home and how it can help you provide a digital experience that retains the best features of shopping in person while ensuring the health and safety of your customer and employees.

  • Improving Customer and Employee Experience with UCaaS

    Sponsored by: Avaya

    Multiexperience fundamentally changes customer and employee engagement by requiring businesses to provide optimal experiences that are tailored to the individual user. In this blog, learn how a modern UCaaS solution can help provide this level of communications that fits into how people work and engage.

  • Transforming Customer Experience Through Contact-Center-as-a-Service

    Sponsored by: TATA Communications

    CX is set to overtake price and product as key brand differentiators. Enhancing the value of CX is essential to increasing customer lifetime value and retention, and now that enterprises are on their way to the cloud, CX must follow suit. Scan this white paper presented by Frost & Sullivan to get a glimpse of Contact-center-as-a-Service.

  • Driving Home A New Auto Purchase Experience

    Sponsored by: TATA Communications

    The value of an automotive retailer is to help customers make informed choices when they are purchasing a vehicle. However, the world of social distancing has made it this very difficult. In this brief, learn how you can address this challenge with Tata Communications’ Store at Home offering which can help deliver video-based interactions.

  • AI isn’t Artificial in the Contact Center

    Sponsored by: Avaya

    Contrary to its name, AI is anything but artificial; the technology enables contact centers to deliver more authentic and meaningful experiences than ever before. In one recent webinar, Avaya discussed the benefits of using AI before, during and after a customer interaction takes place. Explore the key takeaways in this blog post.

  • The Essential Role of a Modern Contact Center

    Sponsored by: Avaya

    The coronavirus pandemic has had lasting effects on the contact center. It’s motivated many vendors to shift focus and consider new areas of innovation. Explore Avaya’s take on how the contact center has—and will continue to—change as a result of digitization and business uncertainty in this blog post.

  • Evolving your customer journeys to the next normal

    Sponsored by: ServiceNow

    Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.

  • How AI enabled this Fortune 500 company to improve its customer care interactions and operational performance up to 20%

    Sponsored by: Fractal

    Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.

  • Not All Chatbots are Created Equal: The Intelligence Question

    Sponsored by: [24]7.ai

    Download this eBook for an in-depth look at the different types of chatbots available and their features.

  • So You Think You Want a Chatbot?

    Sponsored by: [24]7.ai

    While the pressure to implement chatbots is intense, the fastest route to failure is to push out a request for proposals (RFP) when you haven’t fully researched the topic. Explore some of the key questions to ask about chatbots during the RFP process in this eBook.

  • Pearson Refurbishes Their Customer Service and Boosts Email Support with Freshdesk

    Sponsored by: Freshworks

    Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized they needed to implement a new support solution, like Freshdesk by Freshworks. Learn about their experience using Freshdesk in this case study.

  • What to Look for in a Customer Service Software Solution

    Sponsored by: Kustomer

    Surveys show that 66% of customers aged 25 to 44 believe the customer is always right. With customers demand more than ever, how can you deliver on these lofty expectations? Find out in this white paper.

  • Solve your call center’s seasonal capacity problem

    Sponsored by: Genesys

    Download this eBook to explore tips and strategies you can implement to solve your call centers seasonal capacity problem.

  • Product Information Management Implementation Best Practices

    Sponsored by: Akeneo

    Ready to get your PIM project off the ground? Here are 10 not-to-miss steps to get the most out of your PIM implementation.

  • Moments with meaning: Insights from CX Exchange BFSI 2020

    Sponsored by: Genesys

    The UK’s leading customer experience event for the banking, financial services and insurance sector sparked plenty of lively conversations this year. Download this guide to review some of the key ideas from the CX Exchange BFSI that can provide some inspiration as you fight to win the customer loyalty war.

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