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All Research Sponsored By:Zendesk

  • Making the Switch: How 8 Companies Improved Customer Experience with Zendesk

    Businesses live and die with their customer experience, which can be a problem as your company grows and you need to scale up your customer service infrastructure. But it’s possible to provide an excellent customer experience at scale. Check out this white paper to learn how Uber, Airbnb, and Instacart scaled their CX without losing quality.

  • Meeting the advanced challenges of modern CX

    Access this white paper to learn the top 4 CX challenges to overcome and discover how Zendesk can meet these challenges head on while enabling companies to build a complete view of their customer experience, empower agents with quick, easy access to customer details, and meet the expectations of the modern customer.

  • Conversational support made easy with Zendesk

    Read this guide to see how you can simplify the process of providing conversational customer support across multiple channels with Zendesk.

  • Refitting Retail Service & Support

    Zendesk’s Customer Experience Trends Report 2020 found that one-third of customers will switch after one bad service interaction, and 80% will switch after multiple. Explore other findings from their report, including the 3 key trends they identified in this brief summary.

  • 4 Strategies for Implementing a World-Class Customer Service Platform

    To make customers happy, every organization needs a world-class customer service solution, preferably one that's tailored to their specific business needs. Download this guide to uncover industry best practices that sidestep common pitfalls and explore the 4 must-have milestones for implementing a successful customer service platform.

  • 15 Steps (And More) to Improve the Customer Experience

    Customers – they're the lifeblood for many organizations. Which is why keeping up customer experience with the right CRM tools is a necessity. In this expert e-guide, learn 15 steps to improve the customer experience and how to use social CRM tools to your advantage.

  • Improve The Customer Experience Through New Technology, Better Insights

    In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty.

  • Reaching New Heights in Omnichannel Customer Service

    This e-guide offers expert advice for creating a successful omnichannel customer experience by utilizing a unified user interface (UI), service clouds, self-service tools, and more. You'll also learn how to implement a unified contact record for customer interactions so that you can create a consistent, satisfying experience for your customers.

  • As Multichannel Intensifies, Call Centers Get a Wake Up Call

    The multi-channel mandate is forcing contact centers to make dramatic changes. From tools to knowledge, get expert advice to ensure your agents are fully prepared for any customer request, with tools such as customer listening posts, so that they can provide satisfying customer service.

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