Customer Service Research
-
LA Water System Goes Digital
Sponsored by: AutodeskLearn how the Los Angeles Department of Water and Power, the United States' largest municipal utility, uses Autodesk software solutions to complete work faster, reduce data errors, and accept and deliver city data in its native format.
-
Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back?
Sponsored by: Cisco Systems, Inc.In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
-
Surviving and Thriving in the Customer-Driven Age
Sponsored by: Oracle CorporationThe customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
-
Uptime Software
Sponsored by: DellEMC and Intel®Learn how uptime software has improved customer service through virtualization. uptime is now able to rapidly deploy virtual machines to replicate customer environments and close support requests quickly.
-
Getting Value from Industry Best Practices the High-Tech Supply Chain Challenge
Sponsored by: SAP AGSupply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization.
-
Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
Sponsored by: SAP America, Inc.The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
-
Bowen & Groves Honored in Fifth Annual International Business Awards(SM)
Sponsored by: Bowen & GrovesBowen & Groves the developer of M1 by B&G a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
-
Quality of Service (QoS) in High-Priority Applications
Sponsored by: Transition Networks, Inc.This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.
-
Tableau Customer Case Study
Sponsored by: Tableau SoftwareWhile researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution.
-
Engaging with the New eLearning
Sponsored by: AdobeIndustry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs.
-
Improving Operations with Reports, Plans and Metrics
Sponsored by: IBM CognosThis white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
-
How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics
Sponsored by: Silverpop Systems Inc. an IBM CompanyTransactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships.
-
Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense
Sponsored by: Silverpop Systems Inc. an IBM CompanyThis white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
-
Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
Sponsored by: TeleformixCall recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO provides the vehicle for this.
-
Being Agile in a Non-Agile World
Sponsored by: Ivar Jacobson ConsultingThis paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
-
Shenzhen Telecom
Sponsored by: Pitney Bowes Group 1 SoftwarePitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
-
Business Intelligence Services and Solutions
Sponsored by: AccentureAccenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service.
-
Going Mobile: Developing an Application Mobilization Plan for Your Business
Sponsored by: BlackBerryThe BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems.
-
The Forrester Wave™: Business Process Management for Document Processes, Q3 2007
Sponsored by: EMC CorporationTo see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately 150 criteria.
-
The Evolution of Asset Management
Sponsored by: IBM Line of BusinessThis paper will discuss key perspectives and strategies for new asset management programs within the most capital intensive and revenue producing area of today's businesses.
-
Six Steps for Successfully Buying Customer and Service Management Software
Sponsored by: High 5 SoftwareCustomer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
-
The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation
Sponsored by: IBMThe ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise.
-
Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing
Sponsored by: IBMThis document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.
-
Case Study: Digital Archiving Promotes Sustainability and Improved Service Delivery for the London Borough of Islington
Sponsored by: Xerox DocuShareLearn how visionary IT management helped this local government deliver financial, environmental and social benefits to the community and save hundreds of thousands of Pounds in its first year using Xerox DocuShare.
-
EMC Documentum Archive Services for SAP
Sponsored by: EMC CorporationDocumentum Archive Services for SAP is a lightweight, certified SAP archiving solution, directly connected to EMC Centera and other EMC storage.