Customer Service Research
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When Opportunity Knocks: The Inbound Route to Revenue Growth
Sponsored by: Infosys Technologies LimitedRead this paper to learn how the inbound channel increases satisfaction and realizes value.
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Why CRM? The Business Case for Customer Relationship Management
Sponsored by: Oracle CorporationOrganizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.
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Quality Data - Fuel for Your CRM Engine
Sponsored by: Hoover's, Inc. A D&B CompanyA CRM system is only as good as the data within. Learn how a business information resource will help improve data relevancy, accuracy and timelines, which are directly correlated to client acquisition and retention.