Customer Service Research
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ImageMC++: A Complete Solution for Health Claim Processing
Sponsored by: Viking Software SolutionsImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims...
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Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch
Sponsored by: Exstream SoftwarePenn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ...
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Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management
Sponsored by: SpringCMThis white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper.
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Inventory Optimization Can Increase Your Profitability
Sponsored by: IBS, International Business SystemsThe core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs.
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Hilton Reservations Worldwide
Sponsored by: AspectSince implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.
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Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance
Sponsored by: IBMThis paper explains how to excel at customer service using the best tools for the task.
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Choosing the Right Enterprise Report-Management System for Your Enterprise, Buyer's Guide: Purchasing Criteria
Sponsored by: IBMDownload this buyer's guide to learn what you need from an enterprise report management solution.
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MapXTreme Java Edition Data Sheet
Sponsored by: Pitney Bowes Business InsightMapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.
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Optim Data Growth Solution for Oracle's PeopleSoft Enterprise
Sponsored by: IBMIBM's Optim Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities.
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ExtraView Enterprise - Business Process Management Software
Sponsored by: Extraview CorporationExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.
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The Platinum Rule of Service
Sponsored by: Mindshare TechnologiesThe Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us.
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Automating Your Call Center Feedback
Sponsored by: Mindshare TechnologiesThe most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
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Listen and Learn - Improving Operations by Utilizing Customer Feedback
Sponsored by: Mindshare TechnologiesOrganizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.
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IBM Dynamic Inventory Optimization Solution: Helping Improve the Bottom Line through Inventory Optimization
Sponsored by: IBM Line of BusinessThe IBM Dynamic Inventory Optimization Solution is designed to help companies manage inventory to optimal levels, providing the potential to reduce carrying and logistical costs, increase service levels and improve asset utilization and invento...
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Asset: Healthcare 2015 and U.S. Health Plans New Roles, New Competencies
Sponsored by: IBM Line of BusinessThe U.S. healthcare system is on an unsustainable path that will force its transformation.
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Lumber Company Cuts Customer Delays down to Size
Sponsored by: Cisco Systems, Inc.In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.
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Eight Strategies for First Rate Customer Service
Sponsored by: Cisco Systems, Inc.In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.
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Oracle Advanced Customer Services: Solution Support Center
Sponsored by: Oracle CorporationThe Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.
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The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?
Sponsored by: ABS Associates, Inc.Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
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Pave the Road to "Perfect Order" Performance with Integrated Fulfillment
Sponsored by: SAP America, Inc.Get a first-hand view of how SAP solutions can help you improve your organization's business processes for transportation management, logistics, and warehouse management. SAP's advanced solutions deliver the functionalities you need...
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Sponsored by: SAP America, Inc.Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation.
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Customer Stories: Plenty of Fish
Sponsored by: Cogeco PEER 1The site has continued growing astronomically ever since and is now the No. 1 free online dating site in the world, averaging 8 million unique visitors per month.
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Winning the Global Challenge: The Japanese Electronics Companies'Race to Innovate
Sponsored by: IBM Line of BusinessJapanese electronics companies (JEC) are taking bold action to regain market share,profitability and their place as global innovators. Download this IBM Institute for Business Value Study to learn how JECs are transforming their businesses.
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Taking Stock of Product Data: Using Data Quality to Refine PIM Initiatives
Sponsored by: DataFlux CorporationThis live webcast will address the applicability of data quality and data integration techniques within product information management (PIM) initiatives. View this webcast to learn how to address these and other facets of PIM initiatives.
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Taking the CRM Call: Should You Roll Out Enterprise CRM?
Sponsored by: Infosys Technologies LimitedImplementing a CRM solution can be difficult for organizations that have multiple business units. Read this paper to learn how your organization can benefit from a CRM strategy that provides an understanding and guidelines for reaching long term goals.