All Research Sponsored By:Mindshare Technologies
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But, Will Customer Measurement Improve Our Profits?
The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback.
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Listen and Learn - Improving Operations by Utilizing Customer Feedback
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.
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Service Lapse Recovery Requires Local Accountability
Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly.
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The Platinum Rule of Service
The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us.
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Automating Your Call Center Feedback
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.