IT Service Management Research
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The Forrester Wave: Global Workplace Services, Q1 2013
Sponsored by: Hewlett-Packard EnterpriseThis whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
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The Future of IT: A Customer First Approach
Sponsored by: BMC Software, Inc.This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
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3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs
Sponsored by: Dimension DataThis whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.
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Expand Your Services and Your Bottom Line
Sponsored by: LabTech SoftwareTo remain relevant in the world of IT today, you need to think big. Access this e-book today, which introduces six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.
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Don't Get Lost in Multi-Vendor Support Chaos
Sponsored by: Hewlett-Packard EnterpriseThis video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.
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Dell Performance Analysis Collection Kit
Sponsored by: DellEMC and Intel®This whitepaper details a tool that can help you feel confident in your mission-critical IT solution decisions.
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How to Get Fast, Effective IT Help
Sponsored by: ASI SystemsThis whitepaper covers the importance of getting the best IT vendor support possible especially if you rely heavily on IT.
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Want Personalized Service Delivery? Consider MyIT.
Sponsored by: BMC SoftwareThis whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
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Emerging Markets Are Upbeat on Cloud
Sponsored by: Cisco Systems, Inc.This whitepaper details the results of an extensive study that was conducted to find out the impact of new trends on IT consumption.
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POSCO ICT builds agile IT Infrastructure with Red Hat Solutions on Intel XEON Severs
Sponsored by: Red Hat and IntelIn this case study, you’ll discover how one IT service provider was able to replace its complex IT infrastructure with Red Hat Enterprise Linux and Intel Xeon processor-based servers.
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Cloud Infrastructure for The Real World
Sponsored by: Red HatThis video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.
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Cisco Global Cloud Index Q&A
Sponsored by: Cisco Systems, Inc.This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center.
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CIO Decisions E-Zine: The New BPM
Sponsored by: TechTarget CIOEnterprise BPM is about more than battling bottlenecks. CIOs are looking to business process management to help grow the business and hone a competitive edge.
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Transformative Service Management - Reinventing Service Management for the New Style of IT
Sponsored by: Hewlett Packard EnterpriseThis white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value.
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The shift from servers to services: Charting your future in the cloud era
Sponsored by: Hewlett Packard EnterpriseThe cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
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Dimensional Research - Uncovering the Business Value of IT Service Management
Sponsored by: Hewlett Packard EnterpriseThe rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
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Getting on the Right Side of Capex vs. Opex Divide
Sponsored by: Rackspace TechnologyThis whitepaper looks at the financial and man-power advantages of managed colocation in contrast to in-house server management, and traditional hardware colocation.
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Mitigating the Risks of Outsourcing
Sponsored by: Hewlett Packard EnterpriseWhen opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.
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The Top 10 Criteria for Selecting A Managed Services Provider
Sponsored by: IBMIn this white paper, you will uncover the top 10 most important criteria to consider when selecting a managed service provider. Access this paper now to evaluate several providers to see if they support multivendor environments and provide consistent global service delivery.
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Efficient and Effective Strategies for ITIL and ITSM
Sponsored by: ORSYPThis expert guide details how to get the right ITIL and ITSM tools and processes in place to do and effective and efficient job.
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IT as a service provider: Accelerating business results
Sponsored by: Dell SoftwareIn this resource, learn how you can increase collaboration between business and IT, with a multi-cloud management technology. Read on to discover how it enables IT to take and maintain control over cloud operations, while seamlessly meeting all the needs of business users.
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Amplifying the Signal in the Noise of IT Monitoring
Sponsored by: Zenoss, Inc.This case study details the value of moving past the traditional, fragmented approach to IT monitoring.
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Changing the Perception of IT – What Your Customers Won't Tell You
Sponsored by: ServiceNowThis webcast covers the negative perception of IT and how you can shake that image.
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Market Overview: SaaS IT Service Management Tools
Sponsored by: BMC Software, Inc.This white paper details how to make sure you are selecting the right ITSM tools for your organization.
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Cloud Application Migration Case Study
Sponsored by: CSCIn this brief case study, find out how Telenor Sweden, part of one of the world's largest telecom firms, leveraged application management and support services as well as a private cloud service in order to completely restructure their IT landscape.