IT Service Management Research
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Serena Service Management: Free Trial
Sponsored by: SERENA Software, Inc.Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
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Why Buy Vs. Build Serena Service Manager
Sponsored by: SERENA Software, Inc.This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
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The Secrets of Shared Services Success
Sponsored by: TechTarget CIOThis e-zine discusses the various meanings of shared services, its benefits and the potential downside of service catalogs.
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Why Choose IBM BladeCenter Foundation for Cloud
Sponsored by: IBMCloud services are increasing the pressure put on today’s data centres, pushing IT professionals to virtualise their data centre infrastructures as quickly as possible. This white paper discusses an advanced platform you can leverage to provide your data centre with the capabilities it needs to effectively support cloud computing.
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What is Private Cloud Computing Anyway?
Sponsored by: TechTarget Data CenterVendors are racing to deliver private cloud offerings, but there are really only a few “true” cloud solutions available, so it is critical to be able to separate fact from fiction when looking at the saturated market. Read this e-book to gain expert insights on the private cloud and learn best practices for building one in your organization.
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Driving Business Value With Infrastructure Platforms
Sponsored by: EMC Converged Platforms.Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
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Creating and Managing value with IBM Tivoli Service Management center for System z
Sponsored by: IBMRead this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.
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Driving Business Value with VLOCK Infrastructure Platforms
Sponsored by: EMC Converged Platforms.Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
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Getting Cloud Computing Right
Sponsored by: IBMIn a recent survey conducted on 2000 IT professionals, 91% of those that responded expect that the cloud will replace traditional on-premise computing within the next five years.This essential resource introduces a comprehensive portfolio of products and services for building and managing your cloud solutions.
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Service2Media Accelerates its time to market with HP Cloud Solutions (5 min video):
Sponsored by: HP IncThis essential videocast discusses how one mobile application developer took advantage of cloud computing solutions to advance its business model, stay ahead of the competition and accelerate time to market.
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ITIL: The building blocks of an ITSM strategy
Sponsored by: FrontRange Solutions Inc.Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
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Service2Media Accelerates its time to market with HP Cloud Solutions (2 min video):
Sponsored by: HP IncThis video discusses how one company leveraged advanced cloud solutions to significantly accelerate its time to market, increasing its ROI. Learn how these new platforms can enable you to focus on your core business offering, allowing you to improve performance and efficiency.
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ING Transforms its business with HP Cloud Computing Solutions (2 min video):
Sponsored by: HP IncView this brief video to learn how one business leveraged advanced cloud computing solutions to accelerate its business transformation. Discover how it was able to consolidate 2,500 applications, allowing them to increase cost savings and speed time to market.
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Harness Applications to Accelerate Success
Sponsored by: Hewlett-Packard EnterpriseThis white paper provides insights into getting your organisation positioned for innovation, mobility, integration, and agility. Learn why you need to include applications in your strategy to meet these objectives—and why doing so can help you realise better outcomes.
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MANAGE and CONTROL IT services in the age of complexity.
Sponsored by: Hewlett-Packard EnterpriseIn a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
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Transform Your Desktop into a Virtual Workspace using Cisco VXI with VMware View - Presentation Transcript
Sponsored by: VMware, Inc.Read this resource to learn how Cisco and VMware are partnering to improve business process outsourcing, delivering a secure environment with a new virtual workspace that unifies virtual desktops, voice, and video.
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Presentation Transcript: Why Desktop Virtualization Pilots are Not Scaling?
Sponsored by: Dell and VMwareRead this presentation transcript, featuring expert Brian Madden, to discover why desktop virtualization pilots are not scaling. Learn what you can do to avoid these challenges and make your desktop virtualization project a success.
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The Value of Smarter Datacenter Services
Sponsored by: IBMThis paper provides an overview of how IT organizations can optimize across the entire life cycle of their datacenters and build a strong foundation for future IT operations. Opportunities for optimization remain strong, including increasing efficiency.
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Podcast: Applying Client-aware Technologies for Desktop Virtualization and Cloud Services
Sponsored by: IntelWe envision a private cloud that can recognize and determine device attributes and user preferences, and deliver the service or information accordingly. Our testing demonstrates that client-aware technologies can offer several benefits to both users and IT.
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eGuide: Mistakes to avoid when providing virtualization services and support
Sponsored by: IBMThis expert e-guide, brought to you by SearchSystemsChannel.com, reveals the four most common virtualization stumbling blocks that resellers encounter and offers advice for avoiding and overcoming them.
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Getting Started: A Manager's Guide to Implementing Capacity Management
Sponsored by: TeamQuest CorporationMany IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach.
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Let the Bridge Fall - As Long as It Falls on Time
Sponsored by: TeamQuest CorporationDifferent managers have different philosophies for project planning and scheduling, especially when it comes to meeting deadlines. But what if there was a way to improve risk management in relation to corporate projects? Learn how capacity planning provides the foresight necessary to complete projects on time and boost customer satisfaction.
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LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES
Sponsored by: NTR GlobalTo minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.
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Capacity Management Is Crucial in Virtualized Environments: Without the Right Tools, IT Service Optimization Is Tricky
Sponsored by: TeamQuest CorporationVirtualization offers a more flexible solution where resources can be redistributed in accordance with shifting demands. However, virtualization resources add a new abstraction layer to the infrastructure stack, which can complicate IT service optimization. Read on to learn best practices for optimizing IT services in complex virtual environments.
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Capacity Management Maturity Assessment
Sponsored by: TeamQuest CorporationTake this capacity management maturity assessment in order to better understand how your company handles performance goals, business forecasting and business process management. Gain advice based on your answers to the assessment questions that will help move your company to higher levels of maturity.
