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IT Service Management White Papers

  • A Proactive Approach To Field Service 5 Priorities For Implementing Strong Service Foundations

    Sponsored by: ServiceNow

    This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.

  • The Modern Approach to ITSM: Autonomy With Alignment

    Sponsored by: Atlassian

    According to recent Enterprise Strategy Group (ESG) research, writes Senior ESG Analyst Jon Brown, 98% of organizations using traditional ITSM models report significant challenges. Read this ESG Showcase to consider, instead, the anatomy of modern ITSM and gain guidance on implementation next steps.

  • MicroScope – July 2023: The pressure to deliver

    Sponsored by: MicroScope

    With technology always changing, it can feel like an impossible feat to keep up – we speak to experts about how the channel handles rapid change and the pressure this places on partners to meet customer expectations. Also read about major themes of the market and how the topic of return on investments needs to stretch beyond economics

  • Trend Watch: CIO trends

    Sponsored by: TechTarget ComputerWeekly.com

    In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly looks at predictions for 2023, how the Australian Red Cross managed a donation surge, Mondelez's digital transformation and Singapore's public sector IT strategy.

  • Computer Weekly - 28 September 2021: Chancellor Rishi Sunak talks tech

    Sponsored by: TechTarget ComputerWeekly.com

    In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.

  • Computer Weekly - 16 March 2021: Containers play a key role in post-pandemic IT architectures

    Sponsored by: TechTarget ComputerWeekly.com

    In this week's Computer Weekly, our latest buyer's guide examines the key role that container technology will play in post-pandemic IT architectures. The UK government is under fire for its opaque approach to gigabit broadband strategy. And we assess the storage options for the growing volumes of unstructured data. Read the issue now.

  • Windows 10: How the client operating system is evolving

    Sponsored by: TechTarget ComputerWeekly.com

    A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

  • 2020 Media Consumption Series - Why

    Sponsored by: TechTarget ComputerWeekly.com

    In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

  • 2020 EMEA Media Consumption Infographic - Why?

    Sponsored by: TechTarget ComputerWeekly.com

    In this inforgraphic, we show the results of our 2020 Media Consumption Survey. Find out why sales reps with data-driven intent get the best response and what subject line gets the open?

  • Project Brief: Inside Juniper's radical IT transformation

    Sponsored by: TechTarget ComputerWeekly.com

    Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

  • ITOps & service management: The state of play in APAC

    Sponsored by: TechTarget ComputerWeekly.com

    In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.

  • 10 AI and machine learning use cases in ITSM

    Sponsored by: TechTarget ComputerWeekly.com

    AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM

  • Artificial intelligence in ITSM: Finding the right tools for you

    Sponsored by: TechTarget ComputerWeekly.com

    AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.

  • Inside Nordic startup hubs

    Sponsored by: TechTarget ComputerWeekly.com

    In this e-guide, discover how the Nordic tech startup scene could rival the US's Silicon Valley. We also take a close look at some of the hubs on offer, with features on Google's investment in Finland, Sweden's hubs in Stockholm and Malmo, as well as Denmark's capital Copenhagen. And don't forget Norway, who's on a mission to rival its neighbours.

  • ITIL and ITSM: How IT is becoming more service-oriented

    Sponsored by: TechTarget ComputerWeekly.com

    In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

  • Computer Weekly – 10 July 2018: Tackling the digital identity problem

    Sponsored by: TechTarget ComputerWeekly.com

    In this week's Computer Weekly, as UK government attempts to create a digital identity standard flounder, we examine progress on establishing the online ID system the digital economy needs. Barclays bank talks about its move to DevOps and public cloud. And we find out how AI could help improve IT service management. Read the issue now.

  • IT outsourcing in the digital age

    Sponsored by: TechTarget ComputerWeekly.com

    In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.

  • Computer Weekly – 6 February 2018: How a digital workplace can drive innovation

    Sponsored by: TechTarget ComputerWeekly.com

    In this week's Computer Weekly, we look at some of the latest tools for the digital workplace and find out how they can improve collaboration and innovation. We ask what lessons the demise of Carillion has for IT outsourcing. And the CIO of retailer River Island tells us how technology is changing the high street in fashion. Read the issue now.

  • Adapt ITSM workflows for modern IT needs

    Sponsored by: TechTarget IT Operations

    ITSM workflows help an organization pull together services from myriad systems into a semblance of order -- even as IT shops transform themselves into cloud-based and DevOps-focused operations. Open up this handbook to learn more.

  • ServiceNow adds mobile app to 'New York' Now Platform

    Sponsored by: ServiceNow

    ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.

  • Windows 10: How the client operating system is evolving

    Sponsored by: TechTarget ComputerWeekly.com

    A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

  • 2020 Media Consumption Series - Why

    Sponsored by: TechTarget ComputerWeekly.com

    In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

  • Jumpstart E-guide 2

    Sponsored by: AutomatePro

    Deep dive into this exclusive E-Guide to explore ServiceNow and the newest features, products, and services they offer, as well as their story of how they started out and where they are today. Open now to learn about their newest addition of AI and machine learning, why they positioned their Now Platform as a workforce engine, and more.

  • Project Brief: Inside Juniper's radical IT transformation

    Sponsored by: TechTarget ComputerWeekly.com

    Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

  • How to Maintain a Firm Grip on Technical Asset Management

    Sponsored by: Livingstone Group

    Read this expert guide from ComputerWeekly.com to learn how to maintain a firm grip on your technical asset management and to resolve any lack of visibility before it becomes a business issue.

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