All Research Sponsored By:ServiceNow
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Measuring value to deliver value
Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.
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Transform Work with Business Agility
To learn how to develop and support a scalable investment strategy for digital product development, check out this video by ServiceNow.
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Governance GenAI Low Code Development
More organizations are turning to generative AI for its many business use cases. It’s been especially helpful for IT teams that use it for low-code and no-code application development. But, if your organization doesn’t have proper governance and controls, you risk app sprawl and wasted resources. Read on to learn how to establish solid IT controls.
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Innovate with Intelligent Automation and Low Code
In order to stay competitive, organizations must have the flexibility to keep up with changing customer demands, solve complex issues, and the capability to digitize processes. However, if manual processes and siloed systems are preventing that, you need to adapt. Read on to see how low-code and automation can be the answer you’re looking for.
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5 findings about the customer experience landscape in the GenAI era
Consistently delivering a top-notch customer experience across all touch points in your organization is extremely tough. There are challenges to overcome like increased customer expectations and the pressure to reduce costs. To manage this, businesses are turning to automation and AI to optimize the workforce. Read on to learn more about it.
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Putting People First
While AI technology continues to flourish in today’s marketplace, businesses have a fantastic opportunity to learn how to utilize AI in combination with human intelligence to create a modern and efficient customer experience. When combined correctly, this strategy is transforming the CX for customers and businesses. Watch this video to learn more.
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3 STEPS TO MANAGE TECHNOLOGY SPEND AND RISK
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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Five ways to reduce costs with Strategic Portfolio Management
Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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3 Paths to Faster Growth with Low Code Development
Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
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Application Development Maturity Assessment
Are you ready to drive business results and get more done with low-code tooling on the ServiceNow Platform? Take this assessment to uncover key next steps and best practices no matter where you are on your journey.
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Unify Customer Experience
When it comes to creating a sustainable and unified customer experience, consistency and uniformity are the keys. However, for organizations with multiple locations, delivering a consistent CX can be hard. Overcoming the challenges of varied data models and silos requires the right solution. Watch this video to see what that solution is.
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Simplify your field service technology selection
For organizations looking to upgrade their field service management offerings, there are many benefits to an initiative like this. Whether it’s optimizing scheduling, improving CX, or having the ability to offer connected field service and outcome-based contracts will give you the advantage you need. Read this Gartner report to learn more.
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Navigate the era of new customer expectations
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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NAVIGATING THE TIDES OF CHANGE: THE NEED FOR EVOLUTION IN CUSTOMER SERVICE EXPERIENCE
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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3 Ways to Acceslerate Productivity and Innovation in the Enterprise
This ServiceNow white paper details 3 ways to accelerate enterprise productivity and innovation, including connecting processes, hyperautomating tasks, and orchestrating workflows. Read the full paper to learn how you can drive faster decisions, save time and money, and empower employees.
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The Forrester Wave: Customer Service Solutions, Q1 2024
The Forrester Wave report for Q1 2024 assesses 12 key customer service solutions providers across 39 criteria. It highlights the need for solutions that automate simple tasks, aid agents in complex issues, and enhance efficiency. Access the report to learn how top vendors stack up and get guidance on selecting the right solution for your needs.
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Top 10 Ways To Anticipate, Eliminate, And Defeat Cyberthreats Like A Boss
With 90% of organisations saying digital transformation introduces new risks, what if you could enable agility in technology innovation safely and confidently? Discover how easy it is to drastically improve your risk and security hygiene in this guide.
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IDC 2023 SaaS CSAT Award for Field Service Management (FSM)
ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.
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Value Calculator
Backed by research conducted by Forrester, this value calculator tool allows you to get a precise estimate of the business value you could achieve with ServiceNow. Access the calculator now, and gain access to a monetary evaluation of how ServiceNow could help your business.
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Scheidt & Bachmann Achieves Operational Excellence With ServiceNow
Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.
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Deliver Seamless Experiences
Discover how ServiceNow Field Service Management and partners optimize field services, boost technician productivity, and enhance customer experiences in this e-book. Uncover key capabilities and use cases to transform service operations, among other points.
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Question Time
Tune in to this Question Time short video to hear from AI experts regarding the need-to-know questions about generative AI investments for IT.
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Empowering CIOS to Lead
CIOs are increasingly vital to business strategy as technology and digital transformation become indivisible. Read this ServiceNow Report to explore how to empower CIOs to lead business change in your organization.
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Episode 5 Recording Tech Gen AI Fireside Chat
In this webcast, you’ll hear a discussion between 4 industry experts as they explore how recent technological advances are enabling better experiences in the tech industry through an AI-first approach. Tune in to learn how generative AI can create new opportunities for your organization.
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Field Sevice News Essays
Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.