All Research Sponsored By:ServiceNow
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Successful Transformation: Managing Change With ServiceNow SPM
During this webcast, you’ll learn how you can drive change at your organization and deliver business outcomes with confidence by aligning all your work on a single platform. By leveraging strategic portfolio management from ServiceNow, you can establish clear goals that you want your business to achieve. Tune in now to learn more.
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What's Your AI Strategy?
In this video, you’ll learn how you can leverage strategic portfolio management solutions from ServiceNow to optimize your AI transformation. Tune in now to discover how you can build a unified AI roadmap for your organization.
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ServiceNow
Today, only 27% of today’s business leaders say that they’re ready to scale up their GenAI initiatives, and 44% report that it could take more than 6 months to do so. So, how can companies remain competitive in this AI-centric market? What can you do to deliver upon the true value of AI? Tune into this webinar to learn more.
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Unlocking AI Potential for Enterprise and Responsible Growth
How can you pave a path to AI success and reduce hallucinations before they cause undue harm? Tune into this ServiceNow Enterprise Agility Podcast episode to examine these pressures and opportunities that AI and GenAI bring to enterprises and learn how to establish ethical AI.
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Why Hybrid Project Delivery Models Maximize Efficiency
This webcast explores how adopting a hybrid project delivery model can elevate organizational performance and agility. By watching, you’ll learn how to integrate traditional and agile methodologies for superior outcomes. Tune in now to discover best practices for aligning your digital transformation with business objectives.
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AI and Business Agility: Enhancing Human Intelligence
To dig into AI’s impact on business agility, check out this episode of ServiceNow’s Enterprise Agility podcast, which features Agile Evangelist at ServiceNow, Fred Champlain, and SAFe Fellow, Richard Knaster.
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Gen AI- The Importance of Strategy
Equal parts disruptive and innovative, generative AI is transforming work, forcing all organizations to figure out when – and in what ways – to apply the technology. To unlock insights for developing and executing a GenAI strategy at your business, tune into this 12-minute episode of ServiceNow’s Enterprise Agility podcast.
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Embracing AI for Business Agility and Customer Centric Innovation
As organizations continue to integrate AI and other automation technologies into their day-to-day operations, many are working to ensure that these tools can be used to improve their customer experiences (CX). However, finding the right strategies or building the perfect approach isn’t always easy. Tune into this podcast to learn more.
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Putting AI to work for people with Strategic Portfolio Management
In this e-book, you'll discover how Strategic Portfolio Management powered by AI can accelerate productivity, increase agility, and transform the experience for your organization. Read on now to learn more.
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Unleash productivity across the enterprise with GenAI
In this e-book, you'll discover how generative AI can unleash productivity across your enterprise, from automating IT service workflows to boosting developer productivity. You'll also learn the three-stage approach to harnessing GenAI's power on the Now Platform. Read on now to explore the transformative impact of GenAI.
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Unlocking Strategic Business Advantages with Generative AI
In this e-book, you'll discover how to leverage generative AI to drive strategic business advantages and maximize productivity and user experiences. Access the full e-book now to learn more.
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Modernize IT services and operations with AI
Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this ebook, you’ll learn how to expedite IT agent support, enable time-saving self-service and automate IT issue resolution on a single, unified platform.
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Empowering CIOs to Lead
Is your organization aligned to pivot fast when change hits? Explore the CIO guide to tackling technology challenges across the business and see how a unified platform helps your entire organization align and to quickly pivot in times of change while driving innovation and minimizing costs.
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Executive Insights: Exploring the untapped power of GenAI in customer service
71% of B2B customers think GenAI will benefit CX. But how can you ensure you’re adding real value to customer-service experiences? Read this e-book to learn how CX leaders can unleash the full potential of AI and GenAI. You’ll see how GenAI can help you reduce strain on customer-service agents, while lowering costs.
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Strategies for Success in 2024 and Beyond
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.
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2024 ANZ CX Intelligence Report
Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.
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CX Virtual Summit: Customer First AI-Powered Experiences
To keep up with digital transformation, many organizations have started to integrate Gen AI and other automation tech for improved efficiency, productivity, and satisfaction. However, many are still hesitant to lean into these tools. Tune into this webinar to learn more.
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Embedding AI Into Technology Strategy: Five Steps to Impact
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Customer Experience Intelligence Report IN
66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.
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Enterprise Grid Report for Contact Center Workforce Spring 2024
Today, it’s critical for organizations to ensure that they have the right technology and strategies to improve their employee’s schedules, activities, performance, and overall satisfaction. However, deciding on a contact centre workforce solution is easier said than done. Access this guide to learn more.
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Customer Experience Intelligence Report SG
Your customers are fed up with long resolution times, and so are your employees. How do we fix these problems and ensure your customer base stays intact? Find out how to connect your organisation and streamline your systems with the most talked about Customer Experience report in Singapore.
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Journey To Modernizing IT Services And Operations
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Wipro Automates Asset Lifecycle To Save Time And Costs
Wipro Limited, a global IT services provider, uses ServiceNow's Hardware Asset Management to automate its asset lifecycle and save time and costs. This resulted in a 50% reduction in manual tasks, 25% improvement in productivity, and $1M in annual savings. Read the full case study to learn more.
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Optimize Spend, Mitigate Risks, And Deliver Success — The Way It Should Be
In this product overview you'll find out how you can optimize technology spend and mitigate risk with a single platform for managing applications, hardware, software, and cloud. Read the full product overview now to learn more.