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  • Revolutionizing the Employee Service Experience at Arrow Electronics

    Arrow Electronics had recently experienced a steady period of growth and needed an HR service delivery upgrade. They decided to implement the Employee Service Delivery solution from ServiceNow. Learn about Arrow’s experience and the benefits they realized with ServiceNow in this case study.

  • Deliver high-performance business services with visibility and AIOps

    Poke around this resource center from SearchITOperations to read, watch, and learn more about how AIOps delivers intelligent operational capabilities and enhanced visibility to once traditional IT operations.

  • Your Third-party Risk Management Best Practices Need Updating

    Traditional best practices for third-party risk management are leaving organizations vulnerable. In this e-guide, learn how to improve accuracy of security questionnaires, interview third-party employees about risk and rethink third-party risk management best practices in this changing threat landscape.

  • Why Digital Transformation in Healthcare Starts with Modern IT

    An increasing number of healthcare organizations are consolidating or replacing legacy service management tools with cloud based ITSM to drive digital transformation. Download this CIO by IDG paper to learn about the move to cloud-based ITSM and how it can help your organization, as well as 3 ServiceNow case studies.

  • The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?

    In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.

  • Learning from Others: 5 Customer Experience Lessons for Healthcare Organizations

    When it comes to customer experience management, healthcare organizations can learn from other companies and industries — and adapt modified strategies to their unique environments. Download this white paper for 5 CX strategies from other industries that can be used to boost patient experience in healthcare.

  • The Next Generation of Clinical Workflows: Unlocking Time to Care

    In the healthcare field, a high percentage of clinicians are edging toward or are already at the "burnout" point, especially as workflows continue to become loaded with increased documentation requirements. Find out how some organizations are remedying that by transforming clinical workflows for increased efficiency and better patient care.

  • Transforming the Healthcare Experience Through Improved Workflows

    An increasing number of healthcare organizations are implementing service management platforms to improve their processes and meet rising expectations of patients and staff. Download this IDC paper to learn about the importance of leveraging a unified workflow platform in your HC organization, and the benefits associated with it.

  • Combining GRC programs with BC and DR

    In this e-guide, explore the tools used for gathering critical data and discover why Governance, risk management and compliance (GRC) and Business continuity (BC) teams should collaborate to concentrate their efforts in order to build a comprehensive data privacy program.

  • Clinical Workflow Modernization: From Frustration to Fruition

    Do clinical stakeholders feel as positive about using technology to improve patient care as their IT counterparts? Research has shown they don’t. Download this white paper to explore how healthcare organizations can encourage clinicians to move beyond initial frustrations and use technology to increase the amount of time spent with patients.

  • Healthcare Transformed: Real-World Results for Healthcare Organizations

    Advances in technology have transformed what you can achieve in healthcare today. But they’ve also introduced obstacles that may be slowing down your staff and interfering with your mission. Download this eBook to learn how ServiceNow can help you eliminate these obstacles. Also explore 4 organizations’ experience with the provider.

  • Configuration Management: Addressing GRC Challenges

    Configuration management enables security teams to configure, update and patch systems more efficiently. In this e-guide, dive deeper into configuration management to learn some the key features, benefits, and how it can improve governance, risk management and compliance (GRC).

  • ServiceNow adds mobile app to 'New York' Now Platform

    ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.

  • Igniting Technology’s Clinical Workflow Power

    Over 50% of hospitals and acute-care facilities are effective at leveraging technology to modernize clinical processes and improve the clinician experience, according to a recent survey by HIMSS Media. Explore other findings from HIMSS’ recent healthcare survey in this infographic.

  • Drive Better Patient Experiences Through Workflow Technology

    Hospitals and acute-care facilities are leveraging technology to create more efficient staff workflows that drive better patient and business outcomes. Explore more results from the research by HIMSS Media and find out why healthcare workflow optimization is so important in this infographic.

  • Why is Third-party Risk Management Essential to Cybersecurity?

    With organizations increasing their reliance on third-party service providers, developing a security strategy that extends beyond their immediate network perimeter is essential to a strong defense. In this e-guide, learn the basics of third-party risk management and what organizations can do meet these challenges.

  • Novant Health Taps Artificial Intelligence to Quickly Solve IT Issues

    When IT staff at Novant Health were overwhelmed with the amount of service tickets they were receiving, they knew they needed to do something. They decided to implement ServiceNow’s AI tool, Agent Intelligence. Learn about Novant’s experience and the benefits of using the AI tool in this case study.

  • Agile Development: Quickly Create Applications and System Enhancements

    Agile transformation must start somewhere, and at UW Health it was their ITSM Team. Over a two-year period, they completely reloaded the entire ServiceNow platform — which went from being a cumbersome tool to a valued asset. Learn about UW’s experience in this case study.

  • Risk Management: 3 Security Changes to Consider for Cloud Adoption

    According to Nemertes Research, this is the year most workloads will be in the cloud versus in on-premises data centers. While the benefits of cloud services can’t be overlooked, these changes also present a security risk. In this e-guide, uncover the 3 changes IT professionals should consider in order to manage third-party risk.

  • The New Era of Personal Data Privacy Policy

    GDPR and CCPA are changing the way organizations can use customer data by giving the power back to the individual. In this e-guide, Dimitri Sirota, CEO and co-founder of BigID, addresses some of the key issues that organizations are facing in the era of data access rights. Read on to key into the insights of an industry expert.

  • Clinical Workflow Optimization: Finding Synergies Between Clinical Teams and IT Teams

    The health care environment can put physicians and other clinicians at high risk for burnout. So, how can you prevent it from happening? Find out in this IDC analyst paper, which focuses on optimizing clinical workflow to prevent burnout and make operations more efficient.

  • Main Line Health Implements New Healthcare Platform

    When healthcare provider, Main Line Health, selected Epic as their integrated electronic medical record (EMR) they knew that their current ITSM solution needed to change. Find out who they chose, and the benefits they experienced from doing so, in this case study.

  • AMEX GBT Integrates Employee Onboarding Across HR, IT, and Facilities with ServiceNow

    Learn how AMEX GBT streamlined and automated its employee onboarding processes across HR, IT, and facilities departments, creating an end-to-end pipeline of process visibility and efficiency.

  • How Financial Institutions use ServiceNow for Client Case Management

    While there has been progress in automating many key processes, financial institutions’ (FI) customer service can still be surprisingly reliant upon manual efforts, emails and spreadsheets. That’s where client case management can help. Read this blog post to learn about it, and why customer service is difficult for FIs.

  • Swiss Re Extends One-Stop Service Delivery from Employees to Customers with ServiceNow

    Jump inside this case study to learn how Swiss Re, a Zurich-based reinsurance provider, increase the employee satisfaction of its 14,500 strong workforce through added self-service capabilities, a centralized business service repository, and more.

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