All Research Sponsored By:ServiceNow
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Accelerate XaaS with frictionless CX in tech
Read this ebook to learn how you can drive customer loyalty, increase productivity and improve your bottom line, by automating and streamlining your CX processes with the ServiceNow platform.
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Think Big: Cultivating growth and enhanced productivity amid economic uncertainty
How can you say YES to focusing on driving business growth AND improving employee experience? Read this ebook to discover how to thrive in today's era of AI and people-powered innovation.
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Top 10 ways to anticipate, eliminate, and defeat cyberthreats like a boss
With 90% of organisations saying digital transformation introduces new risks, what if you could enable agility in technology innovation safely and confidently? Discover how easy it is to drastically improve your risk and security hygiene in this guide.
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2 Ways to Boost Employee Output & Cut HR Costs
How can you balance productivity, retention and performance to drive growth, while lowering cost to serve? Read this ebook to see how you can improve productivity and business performance by streamlining employee experiences with the ServiceNow platform.
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6 steps to a stronger security posture through automation
The ever-increasing frequency and costs of cyberbreaches mean you need to create the strongest possible security in your organisation. But how can you achieve this while still supporting innovation and change? By orchestrating your security operations—as well as risk and IT asset management—on a single platform.
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Executive Insights: Exploring the untapped power of GenAI in customer service
71% of B2B customers think GenAI will benefit CX. But how can you ensure you're adding real value to customer service experiences? Read this ebook to learn how CX leaders can unleash the full potential of AI and GenAI. You'll see how GenAI can help you reduce strain on customer service agents, while lowering costs.
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CCO: Navigate the era of new customer expectations
CCOs face mounting pressure to balance business needs with evolving customer expectations. So how can you elevate customer experiences at scale? By driving customer retention, reducing manual effort and lowering costs, with strategic automation enabling streamlined customer service operations. Find out how in this CCO's guide.
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The Total Economic Impact™ Of ServiceNow HR Service Delivery
How can you improve employee experiences to maximize retention? Read Forrester's report to learn the Total Economic Impact™ of ServiceNow HR Service Delivery. You'll see how organizations like yours have achieved over 17,000 hours of HR time savings on processing employee requests.
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Streamline customer service experiences with Now Assist
Streamline the customer experience from start to finish with generative AI. GenAI -powered Now Assist makes it easier than ever for customers to self-solve, empowers your agents to quickly resolve complex cases, and enables field technicians to fix issues on the first visit with work order summarization.
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Climb to new heights
CHROs are often torn between doing more with less and enabling business growth. So how can you optimise your workforce while lowering costs? By breaking down silos across your HR processes and teams. Read this ebook to learn how streamlining routine requests with automation can drive productivity and satisfy employees.
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3 strategies for CX leaders to unlock AI-powered transformation
How can you use GenAI to reduce daily case volume by 41% and inbound call volume by 19%? That's what organizations are achieving with ServiceNow's AI platform. Read this ebook for three strategies to unlock AI-powered transformation: standardize operations, consolidate systems, and automate workflows.
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Discover 3 ways to elevate the customer experience and still reduce costs
Read this ebook to see how you can proactively address customer issues, reduce inbound calls, and give employees better customer insights, while driving down cost to serve — using ServiceNow's AI-driven platform.
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Accelerate digital innovation with Now Assist
Empower your developers to build apps faster and more efficiently with generative AI. Read this e-book to discover how AI-generated code suggestions and text-to-code can reduce repetitive manual work and unleash your developers’ skillsets. The result? Accelerated app development, increased productivity, and 30% higher developer productivity.
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REVOLUTIONIZING THE LOW-CODE EXPERIENCE: THE POWER OF GENERATIVE AI
With a widening developer skills gap, how can you meet demand for faster, more agile app development, while also reducing costs? By empowering developers with GenAI. Read this e-book to see how you can drive productivity, close talent gaps, and enable agile innovation, while also cutting costs, using ServiceNow’s AI-powered platform.
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The business case for low code
Businesses need a way to innovate faster and at scale. Enter AI-powered low-code app development. In this e-book, you’ll learn how developers of all skill levels can simplify, streamline, and scale app development for maximum ROI. Read on now to find out how you can deliver more ideas and drive better results, faster.
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Discover how intelligent automation and GenAI fuels agility and maximizes efficiency
How can low-code app development help you unleash the full potential of your workforce? By enhancing productivity while enabling a more agile work environment—when you use a smart low-code strategy and intelligent automation on the ServiceNow platform. Read this e-book to discover more.
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Discover the 3 steps to manage technology spend and risk
Discover a practical 3-step approach to optimising technology spend and mitigating risk. In this guide, you'll get insight into using a single platform for planning technology and managing assets, automating and aligning teams to collaborate throughout the technology lifecycle, and increasing productivity with the power of automation and AI.
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Journey to modernizing IT services and operations
How can you boost workforce productivity AND deliver better IT services? In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Strategic planning done right
Effective strategic planning is crucial for keeping your organisation ahead of an increasingly fast pace of change. Find out how you can connect every aspect of your strategy on a single platform, aligning work to priorities and objectives, to deliver more value to the business.
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Learn how to best incorporate GenAI into your IT estate
How can you supercharge productivity across all your workflows AND create great experiences for employees and customers? Read this guide to see how innovative companies like yours can say YES to both with AI. Learn how you can accelerate business agility to drive better business outcomes, using a single AI-powered cloud platform.
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Put AI to work and drive business transformation in IT
How can you free up your IT teams to focus more on initiatives that drive innovation and growth? Download this guide to explore the generative AI experiences you can deliver to your employees and customers on the ServiceNow platform.
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Turn Your Strategy Into Reality
In this infographic, you'll discover how to align your organization's strategy and work to deliver the outcomes that matter most. Read on now to learn about ServiceNow's Strategic Portfolio Management solution and how it can help you build true organizational agility.