All Research Sponsored By:ServiceNow
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AIOps 101: The Essential Guide to Everything AIOps
There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.
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Guide to building an effective employee experience strategy
What does employee experience really mean, and how can organizations implement an EX strategy when the concept seems so amorphous? Find out in this expert guide to building an EX strategy.
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Government Cybersecurity Readiness Indicator
Due to the rapid rise in cybersecurity threats associated with COVID-19, cybersecurity has once again become a focus at the Ministerial level of government across Australia and New Zealand.
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Get It Measured, Get It Done. Focus on Business Value
Project management can be challenging, with just 19% of organizations delivering successful projects on time. Businesses can address the fundamental problems plaguing their projects, but only by reevaluating the way you plan and deliver projects. Read this white paper to learn how you can implement successful, timely project delivery.
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Turbocharge your project management office
PMOs continue to face major challenges as project delivery remains unpredictable. According to ServiceNow, more than 12% of project investment is wasted due to poor project performance, accompanied by low project throughput and quality. Explore 4 project portfolio management processes that deliver high levels of visibility and control here.
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Now on Now: How ServiceNow Delivered the Promise of a Business-focused PMO
For ServiceNow, on-time, on-target project delivery is critical. It’s so important that they decided to build their own business focused PMO. Learn about ServiceNow’s experience building and implementing their PMO, and how they can help you do the same, in this white paper.
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The PMO that delivers
In this exclusive guide, ServiceNow considers the role that the PMO plays within the business, asking a challenging question: Are traditional PMOs delivering success as promised? Find the answer and explore what the modern, business-aligned PMO looks like for 2021 here.
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Keeping planning strategic – or perhaps making it that way
Even though higher ups set the goals and objectives, oftentimes these goals are ultimately driven from the bottom up, not the top down. ServiceNow is here to change that. Learn how driving the entire planning process from the top down can generate the highest possible value in ServiceNow’s new white paper. Download it here.
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Measure value to deliver value
Why are projects approved? It may seem like an obvious question, but it can spark hundreds of different answers. ServiceNow has identified a common theme: projects are approved in the expectation they will deliver a ROI. This guide explores how to monitor and manage project value from the outset. Get the answers here.
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The ROI of ServiceNow Field Service Management
Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.
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Manage field service efficiently and safely during challenging times
Providing excellent field service is critical to improving customer satisfaction. It’s driving many organizations to move away from manual tools and embrace digitization for these processes. Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.
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Are Your Business Platforms Designed to Delight the User?
Employees want services that are easy to use and intuitive, which is why many organizations are opting to implement a digital workflow platform—that unifies all essential systems into one application. Read this eBook to see how using a unified platform, like ServiceNow’s, can help companies save time, increase employee satisfaction, and more.
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Agile Development Best Practices Handbook
Whether you are new to Agile development, or just looking to improve your organization's process, use this guide to discover tips and tricks for managing and operating Agile development.
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Internal Software Development Guide to Agile
Read on to discover how your team can flexibly adopt agile and apply some of Agile's key characteristics such as iteration – the concept at the core of Agile.
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Magic Quadrant for Enterprise Agile Planning Tools
Gartner's 2020 Magic Quadrant for Enterprise Agile Planning (EAP) is here—which means the top 16 agile planning tools have officially been named. Download and save this exclusive Magic Quadrant to explore which tools and vendors are leading EAP, and where their innovation is leading the market today.
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How ITSM Is Increasing Efficiency In the Wake of Covid-19
While ITSM has been able to improve employee experience, experts at Forrester wanted to evaluate organization's recent views on ITSM, such as their new priorities and investments. Download this report from Forrester to uncover key findings of the study, as well as recommendations for ITSM best practices and tools.
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Advanced High Availability Architecture
At the heart of Advanced High Availability (AHA) architecture is the goal to keep service disruptions at a minimum. In AHA architecture, each customer application instance is supported by a multi-homed network configuration. Download this guide for an AHA overview.
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IT Risk Management: Comparing Top Vendors & Offerings
Gartner predicts that by 2025, 50% of global midmarket and large enterprises will depend on risk management tools to address risks in their organizations. This Magic Quadrant report highlights and evaluates the most prominent risk management vendors and offerings in today’s market – read on to unlock the full report.
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Cloud Gateway increases local visibility to achieve global results
Download this case study to see how hybrid PaaS provider, Cloud Gateway, was able to create the dynamic service management model they needed with the help of ServiceNow.
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Transforming the customer experience through service delivery
Read this case study to see how Nordic financial software provider, Banqsoft, was able to transform the customer experience and support strategy through service delivery with ServiceNow.
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7 Steps to Switch from On-Premises ITSM tools to the Cloud
On-premises ITSM tools are quickly becoming outdated, but the invested time and money makes it hard to see reasons to switch. This guide walks organizations through 7 steps to switch from on-premises ITSM tools to the limitless cloud, including planning framework and assembling the right team.
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Plan Building with ServiceNow Business Continuity Management
Read this paper to learn how ServiceNow Business Continuity Management (BCM) greatly improves the plan building process in a way that users will at once find familiar, simple, and easy to use.
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Reaching for Improved IT Service Management with Digital Transformation
Modernizing and automating ITSM is a tempting concept, but employee pushback, lack of expertise and limited resources can get in the way of a successful transition.Listen to this webinar to hear one company’s roadmap to digital transformation, along with the challenges they encountered and resolved along the way.
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Native CTI and Cloud Call Center Solution for ServiceNow
In this video, see how you can extend the value of ServiceNow with 3CLogic’s enterprise-grade cloud Call Center solution—specially designed to complement existing digital workflows—like email and chat—for a complete omnichannel experience. Watch now to learn more.
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Customer Success Story
For most organizations, the biggest business challenge is simply finding the best way to communicate. The solution is to bridge the gap between ERP systems and employee workflows, so that the business can optimize and automate work processes—and keep track of who’s taking care of which tasks. See how it’s done here.