All Research Sponsored By:ServiceNow
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CX TRENDS: 1st Edition – Customer service insights in the gen AI era
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues.
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3 ways to elevate the customer experience and reduce costs
Is your customer service management approach working for you? The right customer service solution efficiently uses resources to address customer requests quickly and on first contact. Read this white paper now to learn how you can drive customer service success with a platform approach.
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Put AI to work to elevate customer experiences
Generative AI can transform customer service by enabling natural language self-service, streamlining operations, empowering agents with case summaries, and enhancing field service. Read this e-book now to discover how the right AI solutions can elevate your customer experience.
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5 Remedies for Nonprofit IT Challenges
Nonprofits face unique IT challenges that impact efficiency and mission success. 5 Remedies for Nonprofit IT Challenges explores solutions for common pain points, such as streamlining operations, scaling systems, and maintaining volunteer platforms. Download the eBook to discover strategies for a resilient, efficient nonprofit IT infrastructure.
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Deliver great talent development experiences to fuel business growth
How can you boost employee retention AND drive business growth? Say YES to both, using a single employee growth and career development hub. Read this ebook to discover how you can make better informed talent decisions, reduce attrition and increase employee satisfaction, using AI-driven skills and intelligence data.
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Best GenAI practices in HR service delivery to help drive business transformation
Organizations are reshaping business operations and unlocking workforce performance with GenAI. Read this guide to discover how you can implement a GenAI solution that empowers your employees at every level to speed up case research and resolution, while increasing HR productivity and employee satisfaction with better self-service.
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2 ways to boost employee productivity & cut HR costs
How can you balance productivity, retention and performance to drive growth, while lowering cost to serve? Read this ebook to see how you can improve productivity and business performance by streamlining employee experiences with the ServiceNow platform.
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Think Big: Cultivating growth and enhanced productivity among economic uncertainty
How can you say YES to focusing on driving business growth AND improving employee experience? Read this ebook to discover how to thrive in today's era of AI and people-powered innovation.
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3 steps to drive employee retention and business growth
How can HR leaders unlock their talent potential to fuel business growth? By building an actionable talent strategy, using a single platform. Read this ebook to discover how ServiceNow can help you make smart talent decisions, orchestrate employee learning across systems and turn career aspirations for every employee into measurable growth plans.
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Revolutionizing the low-code experience: The power of generative AI
With a widening developer skills gap, how can you meet demand for faster, more agile app development, while also reducing costs? By empowering developers with GenAI. Read this ebook to see how you can drive productivity, close talent gaps, and enable agile innovation, while also cutting costs, using ServiceNow's AI-powered platform.
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The Business Case for Low Code: 4 Strategies for AI-Led Innovation
Experts predict that 750 million apps will need to be created by 2025—while battling a shortage of 4 million developers. Businesses need a way to innovate faster and at scale. Enter AI-powered low-code app development. See how developers of all skill levels can simplify, streamline, and scale app development for maximum ROI.
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Next Steps Guide App Delivery & Automation
How will app development with GenAI code generation save 10,000 hours annually? Read this ebook to see how the combination lowers the barrier of entry to using intelligent automation and low-code, while boosting the productivity of experienced developers.
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The latest trends in low-code and intelligent automation
By 2030, the tech talent shortage is expected to exceed 85 million workers, costing over $8 trillion in lost annual revenue. With a widening skills gap, businesses need a way to innovate faster, reduce costs, and build apps at scale, without compromising quality.
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Drive agility and speed at scale
How can you say YES to innovating faster AND scaling safely? By modernizing processes with automation, GenAI and low-code apps. Read this guide to see how you can expand app development while minimizing costs and maintaining strong guardrails across your organization, with the ServiceNow platform.
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Strategic planning done right
Find out how you can connect every aspect of your strategy on a single platform, aligning work to priorities and objectives, to deliver more value to the business. ServiceNow Strategic Portfolio Management will help your organization put planning front and center with always-on access to the most complete, accurate and current information.
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Journey to modernizing IT services and operations
How can you boost workforce productivity AND deliver better IT services? Say YES to both with modern, resilient AI-powered IT service operations.
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Reimagining IT service delivery and operations no matter what comes your way
Organizations have reduced IT incidents by 93% and eliminated 98% of noise by unifying IT services and operations teams on a single AI-powered platform. Read this ebook to start reimagining IT service delivery. You'll fix issues faster, cut costs, enhance employee self-service, and align IT services with business goals.
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Next Steps Guide Core Technology
How can you free up your IT teams to focus more on initiatives that drive innovation and growth? Download this guide to explore the generative AI experiences you can deliver to your employees and customers on the ServiceNow platform.
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ACCELERATING IMPACT: NONPROFITS + SERVICENOW
How can you balance the nuanced IT requirements within your nonprofit while delivering exceptional experiences for customers and employees? Access this e-book to examine the key areas in which ServiceNow supports the organizational and digital transformation goals of nonprofits.
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Modernize IT Services and Operations with AI
Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this ebook, you’ll learn how to expedite IT agent support, enable time-saving self-service and automate IT issue resolution on a single, unified platform.