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  • Using License Metrics in Software Asset Management for Microsoft on ServiceNow

    Managing software licenses, particularly in a large organization, can be particularly difficult. To make matters more complicated, there are many metrics with which to measure your license consumption. Access this whitepaper to make sense of which metric to use, and easily regulate your license consumption.

  • Your Guide to Low-Code PaaS App Development

    Learn about a low-code PaaS app development offering designed for building apps quickly for ITSM, security operations, customer service, and beyond.

  • Making GRC Understandable, Actionable, and Auditable for New Regulations


  • Freedom Security Alliance Dramatically Accelerates Security Response Services

    Explore this case study to gain insight into how Freedom Security Alliance (FSA) improved their cybersecurity strategy by accelerating security response services.

  • Governance, Risk, and Compliance: The Business and IT Challenge

    This resource reveals the 6 benefits of the ServiceNow Governance, Risk, and Compliance (GRC) unified platform. Learn how to effectively respond to security risks in real-time through continuous monitoring, prioritization and automation and uncover key use cases.

  • Integrated Security Operations - The Difference between Knowing and Guessing

    Cyberattacks are getting more sophisticated and in turn, harder to defend and protect against. Access this webinar to gain insight into integrated security operations strategies.

  • Sharing Threat Intelligence to Curb Targeted Attacks

    In this resource, learn how a Trusted Security Circle allows security teams to anonymously share observable data with industry peers, members of their supply chain or a global circle.

  • Service Visibility: Clear Road Ahead

    How can efficiently mapping IT infrastructure to business critical services increase service visibility and improve your service delivery? This e-book reveals how service visibility can help you quickly spot the IT issues that threaten your business services.

  • Modernizing Legacy Applications Saves Bottom Lines

    Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.

  • Why Today's Approaches Fail - and How ServiceNow Delivers

    IT provides the mission-critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e‑commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. Download this white paper to learn more about ServiceWatch.

  • The Journey Towards Digital Transformation

    Most organizations are trying to figure out how to get results from digital transformation. The issue is that transformation is a journey, not a destination. Find out how CEMEX, a global leader in the building materials industry, is successfully navigating their journey to more efficient back‑office processes.

  • Leading Software Services Provider Lowers Ticket Volume and Accelerates Incident Response

    Read this case study from a leading global software provider to learn how an event management solution can bring your organization reduced ticket volumes, faster incident response, and continuous improvement thanks to end-to-end visibility.

  • Service Outages Assessment Tool

    To better understand your IT service health and your risk for service outages, take a few minutes to complete this Service Outage Health Check scorecard. You'll get insights on risk factors that can cause service outages, disrupt your business, and ultimately impact financial performance.

  • Building the Workplace of the Future at a Fortune 1000

    Magellan Health realized that if they didn't improve their HR experience, they could never achieve their full potential. In this webcast, hear how Magellan worked with ServiceNow to launch VERN (Virtual Employee Resource Network), a central HR information hub where employees could get fast, accurate answers.

  • Automating the Business of Science with Applications

    A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul.

  • From Multi-Channel to Unified Integrated Customer Experience

    Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries. View this webinar to learn how they accomplished this and the benefits they realized.

  • Increase Service Visibility: Single System of Record

    This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.

  • Dramatically Improve Service Availability

    Highly available business services rely on modern IT operations management (ITOM). What does that look like? This e-book can help you identify where availability challenges exist and improve your ability to analyze, prevent, and address problems before they occur.

  • Measure What Matters

    Today, your IT organization is expected to be a true business partner, not a back-office technology function as in the past. Download this eBook and learn how to measure what matters, and start running your IT as a business.

  • Turbocharge Your Project Management Office

    Find out how to accelerate project delivery and drive continuous improvement throughout your portfolio's lifecycle with advice on how to tackle some of the top challenges currently facing your IT project management office.

  • Re-designing the Employee Service Experience for Today's Workforce

    In this webcast, hear how Blue Cross Blue Shield of Minnesota turned to ServiceNow, which worked with SAP for shared services, and in just a few months rolled out new systems that provided customer-centric and personalized HR services and improved employee self-service.

  • Building the Business Case for Transforming HR Service Delivery

    After switching to ServiceNow HR Service Management, Christus Health was able to update its HR portal, include an HR news section, and add HR text messaging that kept employees informed. Hear a Forrester principal consultant explain how Christus benefitted financially.

  • Case Study: Modernizing Service Desk Eliminates Outage Time

    One regional health care provider's IT team struggled with a legacy ticketing system, ad hoc processes and disparate systems, and the need to enhance service quality. Read on to learn how investing in ITIL and ITSM tools benefited every aspect of this health care provider's business practices and improved their overall quality of service.

  • Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System

    Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.

  • 5 Ways to Eliminate Help Desk Fire Drills

    Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.

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