All Research Sponsored By:ServiceNow
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Manage Risk and Compliance with ServiceNow GRC
The global regulatory environment continues to evolve making it imperative for organizations to have an integrated risk program. Are you well-positioned to monitor, prioritize, and automate response to business risks in real time? Learn about ServiceNow GRC – an option that could help you ensure rapid identification and response to risk.
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Now on Now: Scaling ITSM to Support Business Growth
As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide.
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Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind
An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.
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How to Overcome Today's Top ITSM Challenges
What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
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How the Royal Bank of Scotland Transformed Internal ITSM and CMDB
In this quick case study, discover how the RBS pivoted from using 13 different ITSM tools and multiple CMDBs to using one consolidated management platform – keeping their 14,000 users on the same page and establishing a new baseline for service quality.
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IT Service Management Blueprint: Get Control of Your Service Desk
You need to modernize your service desk to handle a modern workload. In the journey to IT modernization, step one is consolidation. This e-book guides you in planning your service desk consolidation strategy, with best practices and how to choose the right tools for the job.
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Now on Now: How Performance Analytics Gives Visibility and Control
Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more.
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Define Your Services for Fast and Accurate Service Delivery
How would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands.
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A Practical Approach to ITIL Adoption
Many of your peers are already reaping the benefits of ITIL adoption, but if you plan on following suit there are a number of common mistakes you should try to avoid. Read this whitepaper to learn the biggest ITIL pitfalls and how to avoid them.
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IT Service Management Blueprint: Consumerize the User Experience
Access this whitepaper to learn how to create the ideal self-service experience for your IT service customers.
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Case Study: Redefining the Rail Experience via ITSM
In this case study, find out how Virgin Trains kept their transformation goals on track – and on time – through a comprehensive business roadmap that began with IT service management.
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Creating a Single System of Engagement for a Global Organisation
Faced with disconnected systems and rising process costs after a period of high growth, Experian was quick to recognize its need to upgrade existing IT services. Inside, find out how they scaled up and streamlined their service delivery capabilities – ultimately halving incident response times.
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How National Grid Aligned IT Strategy with Business Ambitions
In this case study, find out how National Grid addressed mounting business pressures and increasing customer demands with the help of their IT organization and newfound IT service management tools.
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Rethinking Onboarding: How to Give Your Employees the Experience They Deserve
They say you don't get a second chance to make a first impression. That's especially pertinent when you are trying to bring a new employee on board. Download this resource to learn about a new approach to employee onboarding and transition, and how it allows your employees to focus on the work they were hired to perform.
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Combining Operations with Development for a Competitive Edge
Read up on how VIVAT – a Netherlands-based insurance group – reimagined its IT service management strategy to better support over 2,500 employees – and ultimately automating over 70% of processes and workflows.
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How a Modern IT Service Delivery Approach Can Support a University's Education Excellence
University of Warwick, one of the UK's leading universities, quickly realized its legacy service desk tool had reached the end of its lifespan. Discover how their IT department found success in a new service desk system – introducing 150+ automation opportunities, over 40 new services, and more.
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Taking IT Service Delivery to a New Level
A time-consuming approach to incident management could prove disastrous for your IT department by leaving employees with very little time to focus on more innovative and revenue-creating projects. Open this case study to learn about an ITSM solution that allowed one healthcare provider to save 1,200 hours on manual processes each year.
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Case Study: YBS Group Builds HR Service Function with ServiceNow
Download this case study to learn why financial services provider Yorkshire Building Society Group chose to launch ServiceNow's HR Connect when they needed to create a one-stop shop for HR services.
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Transform your Business with HR Tools from ServiceNow
Watch this brief webcast to learn about ServiceNow's HR tools, which can help you increase employee satisfaction by making it easy to get the HR services you—and your employees—need.
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Transform the Service Experience with IT Service Management
Inside, access a collection of articles including best practices, in-depth Forrester and Gartner reports, and more about IT service management and its importance on modern business success.
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Secrets to Providing Excellent Customer Service
Learn more about the secret to providing excellent customer service. This infographic highlights 3 strategies for modernizing customer service, as well as survey findings about top customer service goals, challenges and barriers.
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Now on Now: Governance, Risk, and Compliance
Learn how ServiceNow uses its own GRC product to reduce 66% of Sarbanes-Oxley (SOX) administrative burden.
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The Essential Checklist for Modernizing Customer Service
ServiceNow commissioned Integram Online Services to survey 200 senior managers in customer service roles at U.S. firms to understand what is preventing companies from modernizing their customer service. Read this resource to learn more about how your organization can modernize its customer service.
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IDC WP - Maturity Model for Proactive Customer Service
As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience. Read this resource to learn about the Maturity Model for proactive customer service and how your organization can use it to provide a quality customer experience.
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Increase Service Visibility: Single System of Record
This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.