All Research Sponsored By:ServiceNow
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Spark smart change with intelligent automation
To ensure that their businesses are resilient and agile in these uncertain times, many leaders have set digital transformation initiatives into motion. In addition to mapping out 3 goals of such an initiative, this white paper considers how leveraging an automated digital platform can help a business accomplish those goals. Read on to learn more.
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Business Advice in 2023
Today, business leaders are faced with many challenges and choices they have to make in relation to experiences, costs, technology, and more. Watch this video to discover the answers and gain expert insight into the modern business world.
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Strategies for 2023
In today’s work world, speed means everything, especially for teams specializing in talent recruitment and development. Watch this short video to gain expert insight into the top strategies that you can leverage to drive efficiency in hiring, onboarding, and more.
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How Unified Operations Can Unlock The Full Power Of Customer Experience (CX) And Deliver Efficiency
Today, organizations who take more customer-centric approaches and invest in customer experience report 2 times more revenue growth, retention, and employee engagement than companies who don’t. So, what are the most efficient ways that businesses can become more customer-obsessed? Browse this report to learn more.
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Don’t Forget The Manager Experience
In this new world of work, it’s necessary for organizations to equip their managers with the tools they need to stay connected with their employees from wherever they work. Watch this video to learn more.
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Powering End-to-End Workflows_ How a Digital Foundation Delivers Results
When you invest in the employee experience, you ultimately have the power to drive simplicity, remove friction, enhance efficiency, and more. Watch this short video to gain more insight into the best ways that you can empower your employees and discover how you can reap the benefits.
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ServiceNow Light Learning Skills at Scale
For companies who are looking to fill a position or hire new talent, most begin outside of their organization. However, very few choose to look internally, where employees with the skillsets you need already exist, and are prepared to step into a new role. Watch this video to learn more.
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Take your customers on the happy path
When companies design a business process, they often have the happy path in mind. However, many customers end up experiencing the unhappy path – being bounced around between teams or sitting on hold. Watch this video to learn how you can leverage machine learning to make sense of customer data and gain insight into hidden inefficiencies in your CX.
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Day in the Life
Watch this video to learn how you can meet increasing customer expectations for easy and exceptional customer service by leveraging ServiceNow to deliver seamless customer experiences and drive lasting loyalty.
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Why strategic automation empowers employees to delivery effortless customer experience
According to IDC research, those organizations most advanced in strategic automation found that customer service employees welcomed and supported the discussed automation changes. Watch this video to learn about how strategic automation can enhance operational decision-making and foster innovation for your business.
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Transformation Done Wright
Companies can no longer afford to work with siloed systems and manual processes if they want to stay competitive in the connected world. Watch this video to learn how you can build direct connections between all parties in your business ecosystem to save time and resources while empowering users with self service.
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Reduce Software and cloud costs
Every organization’s cloud journey is different. Before you begin, you need to understand what business capabilities best align with your journey, then create a plan based on those findings. Whether it is reducing technology spend, reducing risk, or automation, there is a platform and partner that can help you achieve it all. Read on to learn more.
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Enable Employee Center in Microsoft Teams! Pt 2
Access this white paper to learn about 11 steps designed to help you enable Employee Center in Microsoft Teams.
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Enable Employee Center in Microsoft Teams! Pt 1
Tap into this white paper to learn how you can enable Employee Center in Microsoft Teams in 7 quick steps.
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IDC Video: Why Strategic Automation Empowers Employees in IT
A fully mature automation strategy connects multiple IT systems and departments seamlessly and frees up time for employees to innovate, be more compliant, and even support sustainability efforts. Watch this IDC video to learn more about the impact of strategic automation in today’s fast-paced digital world.
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What is Technology Service Operations?
Unifying your IT and service operations under one umbrella is a great way to improve the skills and engagement of your employees while saving costs. Watch this video to learn more about the value of technology service operations from ServiceNow.
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What is AI-Powered Service Operations?
Break down departmental silos and enable automated processes with AI-powered service operations. Discover the benefits of the new solution from ServiceNow in this video.
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Mindtree’s IT service delivery business does well, by doing good
When a global service provider set out to optimize their own service delivery programs, they realized that with the tools and partner that they had, they would be able to help their own customers in their digital journeys and help streamline their workflows. Read on to see how they are changing the game for their customers and how you can too.
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Getting Started! 3 Simple Steps to Integrate Microsoft Teams and ServiceNow!
In order to enable any ServiceNow apps within Teams, you'll first need to establish a connection between ServiceNow and Microsoft. Tap into this white paper to learn 3 steps that can help you integrate the two.
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Elevating employee experience with continuous improvements
How can you increase the efficiency of technology service operations with one platform? Tap into this case study to learn how you can enable teams to spend more time on complex and higher-value tasks by leveraging automation, resulting in better service levels for the IT team and continuous improvements for employee experience.
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Market Guide for Software Asset Management Tools
This Gartner Market Guide for software asset management (SAM) tools provides guidance on how create a SAM strategy that overcomes common data quality and SaaS management challenges. Access the Gartner Market Guide here to improve your SAM strategy.
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COMLINE transforms automated IT service delivery
This case study explores how COMLINE was able to streamline asset management by leveraging automation to efficiently manage customer systems and resolve complex IT issues. Read on to learn how you can empower your IT teams to build a unified view of all managed deployments and deliver actionable insights through analytics.
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How Microsoft Teams helps ISVs like ServiceNow expand business
How can enterprises make the most of disparate tools and information while enabling app developers to gain traction in an increasingly competitive landscape? Read on to learn how unified collaboration can help your teams unlock greater productivity and efficiency by closing the gap between digital workspaces and great employee experiences.
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How innovative companies transform continuously and why it matters
What does a leading-edge innovative organization look like? Innovative businesses are defined by their ability to not only adapt to changing circumstances, but to treat them as an opportunity to redefine the status quo. Download this white paper to learn how you can use digital transformation to gain a competitive advantage for your business.
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The ultimate spend-smart IT asset management approach for digital transformation
Read this guide to learn how you can save up to 30% on software spend alone and get more value from all your technology investments. You’ll discover how to free up resources to spark ongoing innovation—and it all starts by managing IT assets on a single cloud platform.