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  • IT Operations Management Book of Knowledge

    Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies.

  • The World Just Changed, and IT Operations is on the Front Lines

    Dive inside this guide to learn what it takes to properly equip your IT operations team with the tools to keep up with the demands of the new digital economy, including proactive issue prediction, automated resolution processes, and more.

  • Getting Started with ITAM

    A surprising number of companies have a lax approach when it comes to tracking and managing their IT hardware and software instances. This reality opens companies up to massive compliance and security risks. Access this Gorilla Guide to learn why IT asset management can help you avoid problems before they happen, and how you can get started.

  • Achieving IT Asset Management Success

    You’ve got to know exactly what software, hardware, and cloud infrastructure your business is made of. That’s where ITAM comes in. Save a copy of this eBook to learn just about everything there is to know about ITAM—at least, over 97 pages worth.

  • The ServiceNow App Engine Book of Knowledge

    Open this white paper to learn how ServiceNow App Engine allows customers to easily tailor existing workflows and quickly build new ones to accommodate any new or unique requirements.

  • Transforming at the speed of change with a one workflow platform strategy

    Changing to a one workflow platform strategy is an important part of any digital transformation. Open this article to learn how to you do so and accelerate transformation with ServiceNow.

  • IT Asset Management Book of Knowledge

    Dive into this paper to get a recap of ServiceNow’s Knowledge 2020 user conference; specifically, the K20 breakout sessions spanning IT asset management topics and related thought leadership sessions.

  • Optimizing ITAM for Success

    With a proper ITAM strategy in place, an enterprise earns complete control over hardware and software inventories. This means there are no surprises—and that Shadow IT concerns are in check. Check out this eBook to learn what it really takes to get your IT house in order in terms of hardware and software.

  • Magic Quadrant for Enterprise Low-Code Application Platforms

    Check out this Magic Quadrant for enterprise low-code application platforms, and see what make the most sense for you.

  • Elevating ITAM with Workflow

    For many organizations, ITAM efforts are limited to the rows and columns of a spreadsheet. Save a copy of this 48-page eBook to learn how ITAM should work within real-world enterprises—and beyond the spreadsheets.

  • DevOps Book of Knowledge

    ServiceNow’s annual spring conference went digital this year—and from May to June, they offered over 1,000 online keynotes, presentations, demos, and trainings across 19 channels. If you didn’t make it, don’t fret. ServiceNow is providing a summary of their DevOps keynotes in this quick guide.

  • Five techniques to maximize your hybridized delivery model

    A Hybrid delivery model allows businesses to combine the best components of Agile and Waterfall methodologies and apply them to each project as necessary. Discover 5 techniques to maximize your hybridized delivery model here.

  • Governance, Risk, and Compliance Book of Knowledge

    Governance, risk, and compliance (GRC) is becoming a staple when it comes to risk management and meeting regulatory requirements. Read on to unlock the Governance, Risk, and Compliance Book of Knowledge and discover why organizations are opting for GRC tools and the benefits they’re realizing.

  • IT-GRC Tools

    IT GRC tools are emerging as one of the most effective ways for organizations to create, organize and manage GRC policies. This KuppingerCole Market Compass report covers the top IT GRC vendors and tools that can assist organizations in reducing the risk of non-compliance – read on to unlock the full report.

  • ERM & GRC: Digital Tools for Oversight In The Enterprise

    In this report, discover the results of Constellation Research’s initiative into determining the most effective digital tools for oversight in the enterprise and observe a shortlist of 12 unique enterprise risk management (ERM) and governance, risk and compliance (GRC) offerings you should be aware of.

  • IT Service Management Book of Knowledge

    Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.

  • IT Risk Management (ITRM): Vendor Comparison Matrix

    IT risk management (ITRM) has emerged as a key pillar in assessing risk, bolstering security and addressing compliance needs. Read this Gartner Magic Quadrant Report for an in-depth comparison of the capabilities of top ITRM vendors and offerings in today’s market.

  • Build Resilience for Your Business in the New/Next Normal into 2021 and Beyond

    In this new normal, most companies don't have a complete picture of what's happening in various parts of their business. To stay ahead of risks and plan for recovery means having visibility and control, and the right software can help you achieve both. Watch this video to learn about Business Continuity Management from ServiceNow.

  • A Focused Approach to Managing Risk in Uncertain Times

    As businesses emerge from the initial COVID-19 crisis, they are coming under immense pressure to adapt their risk and resilience programs to the evolving effects of COVID-19 and other potential disruption. In this white paper, uncover 4 steps businesses can take to help them become more resilient, control risks and maximize productivity.

  • Developing A More Effective Risk Report for Your Board

    Today’s risk climate necessitates that everyone within the organization, regardless of job function, is invested in security and protection of their organization. However, organization-wide buy-in starts with getting the board involved. Download this white paper to learn how to convey the seriousness of cyber risk to your board.

  • Comparing Top IT Vendor Risk Management Tools

    IT vendor risk management (IT VRM) software provides solutions to manage and automate the vendor risk management life cycle, address third-party risk and meet regulatory compliance. This Gartner Magic Quadrant Report provides an overview of the IT VRM market and a comprehensive evaluation of the top offerings – read on to get started.

  • Security Operations Book of Knowledge

    Security automation is emerging as one of the most important capabilities in protecting an organization against costly breaches – saving users an average of $3.58 million more per breach than those who don’t automate security. Read this e-book to learn more about the how security operations have transformed in 2020.

  • All Together Now: IT & Security Collaboration

    2020 has been a disastrous and disruptive year for organizations and their security programs. Upticks in cyberattacks – like malware – have led to significant and costly breaches. Read this white paper to learn more about the effects of 2020 and how IT and security teams can collaborate to drive operational resilience against today’s threats.

  • Evolving your customer journeys to the next normal

    Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.

  • Reimagining IT service delivery and operations in unimagined times

    Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform.

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