All Research Sponsored By:ServiceNow
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The Road to Transforming the Customer Service Experience
According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of a competitive customer service strategy.
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The Three Customer Service Megatrends In 2019
In this analyst report from Forrester, discover the ways in which automation is changing the world of customer service for the better. Find out why customer service organizations must adjust their strategies to leverage automation and deliver experiences in line with customer expectations.
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What it Takes to be GDPR Compliant
On May 25, 2018, GDPR compliance became mandatory. So, what impact does this regulation have on your business? How does it change the way you collect and store – and even define – personal data? In this e-book, ServiceNow offers insights they've gathered from working with their customers on GDPR compliance.
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Workflow Fundamentals For Clinical Excellence and Improved Care Outcomes
Today, workflows are a cornerstone for delivering medical excellence and improved patient outcomes. Download this white paper to find out why clinical workflows that support the capture and seamless transition of clinical and business data are paramount.
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Accelerating Security Response
Financial institutions have long been leaders in information security, spending a significant amount of their IT budgets on safeguarding their companies. While they have always been working on reducing threats, new challenges continue to emerge. In this white paper, learn about some of the new challenges financial institutions are facing.
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3 Keys to Managing Vendor Risk in Financial Services
With near-daily security breaches, every business should have risk management at the top of its to-do list. Many financial institutions don't recognize the need to look beyond their own systems. The solution to this is a vendor risk management process that allows organizations to prioritize each vendor based on the risk they pose to the business.
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Rethinking Physician Onboarding: How to Get Physicians Up and Running Fast
Download this e-book to explore the way hospitals use an HR help desk to reduce the time it takes to onboard new physicians and coordinate complex processes across both the hospital enterprise and many external entities.
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Complying with the General Data Protection Regulation (GDPR)
One of GDPR's major goals is the protection of an individual's personal data and the definition of the rules for the free movement of personal data in the EU. In order to protect personal data, businesses must understand how they use data. In this white paper, learn about how to strengthen your data protection services to comply with GDPR.
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The Journey Towards Optimized IT Operations
In this collection of data points and industry surveys, read through some of the challenges and opportunities multi-cloud is forcing IT operations teams to come face-to-face with – and what's setting apart the winners from the losers.
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Next-Generation ITAM
Based on global research and industry expertise, find out what technology choices, processes, and policy shifts are giving front-running ITAMs the ability to keep pace with the latest digital assets.
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Normalize Discovered Software for Effective Software Asset Management
Software asset management (SAM) can be a frustrating process, especially when it comes to the inevitable – and painfully manual – process of normalizing inconsistent discovery tool data. Open up this best practices guide to learn more about the SAM normalization process – and why your discovery tools might be failing you.
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The Ultimate Outage Prevention Tool – a CMDB?
Unplanned service outages can be catastrophic, with potential costs soaring into the millions. A healthy CMDB strategy can act as a counter-measure – but how? Learn more inside.
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5 Steps to Successfully Deploying a Healthy CMDB
A healthy, high-functioning CMDB doesn't happen by chance – instead, it requires some serious planning. Flip through five CMDB best practices for planning, executing, and sustaining a configuration management strategy that matches your enterprise's needs.
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The Total Economic Impact Of ServiceNow Governance, Risk, and Compliance
ServiceNow GRC helps organizations modernize and advance their management of corporate governance, risk, and compliance. In this Forrester Total Economic Impact study, examine the potential ROI your enterprise may realize by deploying ServiceNow GRC.
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Security Operations Use Case Guide
ServiceNowReacting too slowly to a critical incident can have drastic consequences. In this guide, learn how you can benefit from the workflows and automation of this SOAR platform for faster security response.
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Today's State of Vulnerability Response: Patch Work Demands Attention
As hackers ramp up their attacks and turn to advanced technologies such as artificial intelligence, it is essential that cybersecurity teams keep pace, fending off attacks and keeping sensitive data secure. In this research report, find a pragmatic roadmap for reducing data breaches.
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Implementing Agile Security Response
Data breaches constantly threaten enterprises today. The biggest challenge that organizations face is coordinating incident response across the organization. Download this resource for access to an essential security operations solution checklist to help your organization better respond to security threats and vulnerabilities.
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The Total Economic Impact of ServiceNow IT Business Management
Download this total economic impact study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with and ITBM investment.
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4 Transformative Best Practices for Future-Ready Customer Service Experiences
In this analyst report from Aberdeen, discover what the best-in-class customer service organizations are doing to stay ahead. Download now to learn more about the top challenges impacting successful CX, and uncover the 4 transformational techniques to take your customer service to the next level.
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Transform your Business with HR Tools from ServiceNow
Watch this brief webcast to learn about ServiceNow's HR tools, which can help you increase employee satisfaction by making it easy to get the HR services you—and your employees—need.
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Now on Now: Governance, Risk, and Compliance
Learn how ServiceNow uses its own GRC product to reduce 66% of Sarbanes-Oxley (SOX) administrative burden.
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Increase Service Visibility: Single System of Record
This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.
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Wayfair speeds up DevOps CI/CD pipeline, cutting integration times by 95%
Wayfair, a leading online retailer, relies on a DevOps team to deliver over 300 releases every day – or an average of one every five minutes. In this case study, learn about the monitoring tool Wayfair used to gain complete end-to-end visibility into its pipeline and operations.
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ServiceNow Vendor Risk Management
Download this white paper to learn about ServiceNow's Vendor Risk Management tool, which provides a means to facilitate stakeholder interactions, drive transparency and accountability, and effectively monitor vendor-related risks.
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Plan Your Successful CMDB Deployment
A configuration management database (CMDB) is a time-tested method for organizing configuration resources and minimizing IT downtimes. In this guide, you'll find a collection of in-depth best practices for planning, executing, and sustaining a CMDB that matches your enterprise's needs.