All Research Sponsored By:ServiceNow
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IT Workflows Book of Knowledge
COVID-19 has forced organizations to adapt and change – leading to the discovery of new workflow challenges. In this eBook, explore stories from organizations that tackled complex challenges with their workflows, and learn how they pushed through to take the lead on their own digital transformation. Access now to get started.
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Becoming the digitally unbreakable enterprise
In this breakdown of ServiceNow’s Executive Program, learn more about the keynote speakers, read up on the fireside chats, and explore customer spotlights, all placed into one useful PDF for you to browse. Open now to get started.
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IDC Agility Assessment: The Competitive Advantage in Adaptability
In the emerging and accelerating digital economy, agility has become a business imperative—yet only 11.6% of companies have achieved optimized agility. In this IDC report, discover how to assess your own agile capabilities and institute a plan to become an agile leader.
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Risk and Security Workflows Book of Knowledge
For today's digital transformations, organizations understand the importance of building resilience and confidence in your business while reducing risk and cost.. In this e-book, ServiceNow provides a handful of security and risk management use cases, valuable data points in security operations, key payoffs and more. Read on to get started.
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ServiceNow a Leader in Gartner Magic Quadrant for CRM Customer Engagement Center
ServiceNow was recently named a Leader by Gartner in their 2021 Magic Quadrant for CRM Customer Engagement Center. Learn about ServiceNow’s Customer Service Management solution, why they were named a Leader, in this blog post.
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Transform the Service Experience with IT Service Management
Click into this video to see how the Now Platform from ServiceNow aims to help your organization resolve issues fast, speed innovation, and lower costs – all while ensuring the productivity of service teams and vendors.
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agility is still critical to business success
In a recent IDC survey, only 15% of organizations identified themselves as extremely agile. Open up this resource to explore 5 key pillars of agility to implement in your organization, as well as a closer look at the benefits of an agile organization.
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Get started with Predictive AIOps in just a few weeks
Organizations often struggle with unexplained service outages or rapidly rising event volumes from multiple monitoring tools. Enter: Predictive AIOps – a machine learning tool that can help predict service issues, pinpoint the root cause, and automate remediation. Access this resource to learn more.
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App-driven digital transformation
Low code and no code app platforms can help enterprises speed up app development – however, it needs to be properly executed. How can IT leaders balance the needs of digital transformation while maintaining the integrity of their systems? Access this white paper to learn.
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The Evolution of HR Service Delivery in the new digital experience era
Leapgen’s 2020 Workforce Experience and Service Delivery Practices Survey is acontinuation of longitudinal research on HR service delivery practices in addition tobeing a timely exploration of relevant digital trends. Download your copy to learn more.
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Customer Operations: 6 best practices for connecting customer service resources
As ServiceNow puts it, if you can deliver predictably high service levels during unpredictable times, your customers will notice and thank you for it. One of the best ways to ensure this performance consistency is with repeatable, automated workflows. Learn how to make this possible in your team. Download the ServiceNow guide here.
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The future of IT is now
IT no longer merely supports commercial and organization growth – they are the primary driver. It’s up to IT to come up with digital transformation initiatives and move them forward. This whitepaper uncovers 9 ways to accelerate digital transformation in your organization, such as deploying AI and breaking down silos. Download now to learn more.
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Customer Experience In The New Normal
Throughout the pandemic, customer-demand fluctuations, fractures in supply chains, and workforce disruption has been prevalent. It’s time to find a way to deliver effortless customer experiences, whiling reducing costs, and boosting productivity. This article offers up three strategies to help. Open now to learn more.
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How To Create An Effortless Customer Experience
Customer-demand fluctuations, fractures in supply chains, workforce disruption, and rapidly evolving government policies have stressed organizations all at once.Now, today’s customers are looking for new and different kinds of engagement and experience.Read this article to discover how to create an effortless customer experience.
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How To Reduce Ransomware Risk
Ransomware attacks have become an ever-present risk, estimated to occur every 11 seconds and on pace to cost companies $20 billion globally in 2021. Access this article to unlock exclusive insight from 5 distinguished security leaders and discover how you can best prepare for and defend against ransomware.
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Citizen Development In The Real World
Citizen development is a business process that enables employees without coding expertise to become software developers. Open up this article to learn more about how to bring citizen development onboard in the real world, and improve the employee experience in the process.
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Preventing IT Job Burnout Using Hybrid Work Models
Before the pandemic, MIT professor Erin Kelley conducted a study on avoiding IT job burnout, ultimately suggesting giving employees the choice of working at home or in the office, full or part time. In this Q&A, Kelley discusses more findings from the study, and why what she learned can apply to today’s workplace challenges.
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Cybercriminals are resilient. How about you?
In this e-book, learn how better cyber resilience requires collaboration between IT and security, standardized security incident response processes, and an enterprise-grade incident response platform. Read on to get started.
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5 stages of security automation maturity: How do you compare?
Automation has become critical survival equipment in security operations, but few feel like they are doing it right, or sufficiently. But how much is really being automated? Security Weekly, in sponsorship with ServiceNow, conducted the 5 Stages of Automation Maturity survey to discover the answer. Check it out.
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Creating the ultimate spend-smart IT asset management system
More than US $3 trillion has been invested in digital transformation over the last three years—but too much of that has been funneled into the reducing IT spend. In this guide, learn how to create the ultimate spend-smart IT asset management system for your business. Save the guide here.
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Modernizing Operational Risk Management Survey
Ensuring operational resilience requires real strategic planning and delivery of clear, actionable information. Access the results from this risk management survey to examine what improvement initiatives are planned, what challenges stand in the way, and where budgets are being applied.
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Using ServiceNow SOAR to Operationalize MITRE ATT&CK
Integrating SOAR and MITRE ATT&CK can act as a force multiplier, providing advanced context on attacks so analysts can stay ahead of attackers and reduce the overall attack surface. Open this ESG’s white paper and learn how ServiceNow SOAR can help you operationalize MITRE ATT&CK.
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The Total Economic Impact™ Of App EnginePowered By The Now Platform
This Forrester study evaluates the potential ROI of ServiceNow's App Engine low code/no code platform. Access this study here.
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The race for great apps
This white paper explains how low-code development can be used to solve common digital transformation challenges. Access this white paper here.
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More power to the people
IDC has identified the unique tenets that, when executed well and supported by low-code app development, can give an enterprise the highest level of speed and adaptability. Access this white paper to learn.