All Research Sponsored By:ServiceNow
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Transform your Business with HR Solutions from ServiceNow
One of the first interactions an employee has is with human resources—making this relationship a defining factor in overall employee satisfaction. Browse this resource collection to increase employee satisfaction by making it easy for employees to get the HR services they need with ServiceNow solutions.
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Business Value of ServiceNow Customer Service Management
In this Total Economic Impact study by Forrester, discover the framework for evaluating the potential financial impact of investing in ServiceNow Customer Service Management.
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How ServiceNow Delivers High-Performance Business Services with AIOps
Jump inside this white paper to learn how ServiceNow's AIOps platform employs machine learning, natural language processing, advanced analytics and more to cut through event noise and give IT support professionals some breathing room.
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Configuration Management and CMDB for Dummies
Inside this 50-page guide, learn how to build and maintain a configuration management strategy that gives your organization full view into its infrastructure – and how to give your CMDB projects wings.
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Next Generation Software Asset Management
Software adoption strategies that are a bit too gung-ho can quickly lead to wasteful spending – but keeping track of software assets manually is no easy feat, and is prone to lead to some expensive errors down the road. Inside, learn how ServiceNow's software asset management (SAM) tool can help.
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Chatbots: Improve Your CX Strategy
Chatbots are a great option for handling frequent, easy-to-answer questions, but how effective are they in a CX strategy? Inside, explore the benefits of chatbot technology. Learn how chatbots can help improve your CX strategy, and discover how to determine the right point for chatbot-human handoff.
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Make Journey Mapping Your Secret to Outstanding Customer Service
View this white paper to explore how you can better asses the quality of your customer experience by gaining a better understanding of your customer journey. Learn how to lay the foundation for a successful customer journey map, and discover how to put your journey map into action.
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Guide to Better CX: AI, Chatbots, and More
What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
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Recipe Book for Better Customer Support: Chatbots, Natural Language Processing, & More.
In this e-guide, discover the differences between chatbots, virtual assistants and conversational agents. Learn how chatbots and virtual assistants can help drive business value, and explore how chatbots and other forms of intelligent customer support software can help drive enterprise-wide transformation and innovation.
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The New CHRO Agenda: Employee Experiences Drive Business Value
In this brief video, learn how Chief human resources officers (CHROs) are helping organizations win the war for talent, and discover how CHROs are driving organization-wide digital transformation, and aligning personalized, predictive, and seamless employee experiences to drive business value.
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Executive Profiles in Digital Transformation
True digital transformation is no longer a buzzword or a far-off prospect – it's a necessity for any organization seeking ongoing business success. Read this white paper to explore how real world CIOs and IT leaders are commanding the helm of their organizations' digital transformation journey.
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To Achieve a Consumer-Grade Employee Experience, HR Must Follow CRM
HR leaders strive to satisfy the increasingly elevated expectations of a technically savvy workforce to create a positive perception of the HR organization and, by proxy, the employer. Download this report to find out how to provide a consumer-grade employee experience with 8 building blocks.
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ServiceNow Security Operations Infographic
Download this Forrester Total Economic Impact infographic for a summary of interview findings from 3 customers about their experience using ServiceNow Security Operations.
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Now on Now: Accelerating Security Operations
Most companies manage security incident response with a manual process. This creates confusion and reduces the visibility an organization has. In this white paper, learn how with the Security Incident Response application of ServiceNow Security Operations, organizations can automate alert processing and accelerate their incident response process.
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Governance, Risk, and Compliance: Analyst Report
In this Forrester Total Economic Impact report, discover a framework to evaluate the potential financial impact of ServiceNow GRC on your organization.
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Elevating the Service Experience for All Users with Enterprise Service Management
Keeping up with expectations requires elevating your enterprise service experience—and that means replacing old, manual processes of the past with digital workflows that connect the entire company. Open up this white paper to learn how.
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HR Analyst Report - The Employee Experience Platform Has Arrived
Read this white paper to learn about a new category of workforce productivity software, the employee experience platform (EXP), and discover how it can simplify some of the less intuitive workplace processes for your employees.
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Top 5 Ways HR and IT Can Partner on Delivering Great Employee Experiences
Download this white paper to uncover5 ways to partner across HR and IT to foster a transformative mindset and deliver great experiences, benefitting an entire organization.
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Case Studies of HR & IT Partnering to Transform the Employee Service Experience
Download this white paper to learn about the transformative mindset that requires HR and IT to partner closely to deliver experiences that enhance the digital, human, and physical employee journey.
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AIOps Takes the Lead on Root Cause Analysis
Of all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.
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Service Health with AIOps from ServiceNow
Find out how machine learning and artificial intelligence tools can offer an alternative to traditional event management processes that can leave your systems vulnerable to outages.
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The Rise of AIOps, Explained
AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more .
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Top Five Data Center Trends to Watch in 2019
Recent data center trends have been centered on finding ways to reduce complexity through technology like automation and artificial intelligence. Inside, get a glimpse at some of the data center trends to keep an eye on in 2019 – and how they're expected to impact data center operations.
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What to Expect from AIOps in 2019
Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments to look over the course of 2019.
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Tackling Virtualization Complexity with AIOps
AIOps use cases continue to expand to all facets of IT responsibility, including the data center. But could AI be the key to deciphering the complexity of heavily virtualized data centers? Read further into this E-Guide to find out.