All Research Sponsored By:ServiceNow
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Future of Work: Develop a Change Mindset with App Engine
See how a low-code development platform is helping the City of Los Angeles schedule and track COVID-19 tests, as well as perform analytics, allowing them to see trends and bottlenecks, and optimize their testing capacity.
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Journey to Digital Services: Common Service Data Model
Having a configuration management database (CMDB) is key to running effective IT systems. Watch this webinar to learn how the ServiceNow Common Service Data Model is able to help businesses achieve data uniformity and expand business applications across their data systems.
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How to Add Application Context to Your Infrastructure
Application service context is designed to turn CMDB data into actionable insights. Dive into this white paper to learn how to start adding application service context into your own infrastructure.
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Red Hat Drives Smarter Business Decisions with ServiceNow CMDB
With IT hardware and software data siloed across business units, they were experiencing visibility challenges that were limiting decision-making capabilities. Dive into this case study to find out how Red Hat utilized ServiceNow CMDB to build a highly visible configuration database.
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Powering IT operations in a cloud-first world
As enterprises reach unprecedented measures of speed and agility, 3 major challenges for IT arise. This guide evaluates each challenge—and proposes a solution.
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Shadow IT Solved: Detecting and Optimizing Your SaaS
As the popularity of SaaS-based tools continues to grow, the problem of “Shadow IT” grows with it. Inside, learn how to identify SaaS sprawl symptoms, how to identify rationalize redundant SaaS and software capabilities, and ultimately correct and optimize any licensing missteps.
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MGM Doubles Productivity and Transforms IT Service Desk with ServiceNow
Dive into this case study to learn how MGM’s Macau resort transformed their IT services desk with a primary support, chat-based channel that increased agent productivity and allowed them to respond to ticket volumes without overburdening staff members.
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Customer Story: Worldpay
By now, we know that DevOps and Agile development speed up innovation. Whether it’s through shorter development cycles, dependable releases, or a quicker time to market, the benefits are clear. The challenge is getting there. For some guidance, Worldpay is sharing how they broke down monolithic applications to drive Agile development here.
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TAL Apparel Achieves Global Customer Service Excellence with ServiceNow
Hong Kong-based TAL Apparel delivers an extensive array of products and services to learning fashion brands and retailers across the world. Open this case study to learn how TAL Apparel utilized a holistic solution to automate everything from IT projects and applications to infrastructure.
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Why Banks Need Stronger Digital Foundations
Many banks are running highly complex financial applications that are deployed on top of aging IT infrastructure. Check out this white paper to learn how new data infrastructure, AI integration, and the right company culture can help to update these systems and break down the data siloes that emerge within them.
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Creating a Truly Connected Financial Organization
As financial institutions face increasingly thinner margins, customer acquisition and loyalty are more important than ever. Read on to learn how the leading financial organizations are transforming the consumer experience, improving productivity, and decreasing costs by embracing platforms like ServiceNow’s Financial Services Operations.
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ServiceNow Helps Buckinghamshire Council Support Its Most Vulnerable Citizens
When the UK announced its lockdown, local governments like the Buckinghamshire Council became front-line organization units. Read on to learn how their data infrastructure was woefully unprepared for this responsibility—and how they created a modern data platform to shoulder their new data load and create positive change for their residents
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Digital Transformation that Drives Meaningful Face-to-Face Client Relationships
Read this blog to hear a senior IT executive’s firsthand account of his company’s upgrade from an outdated end-of-life system to a flexible and highly scalable IT service management function – custom tailored to his organization’s needs.
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Build Better Continuity Plans
Access this webcast to learn 3 major benefits of ServiceNow’s Business Continuity Management through a solution walkthrough.
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Accelerating digital transformation at Lloyds Banking Group
In this video, sit down with Keith Pearson, Head of Financial Services for EMEA for SerivceNow, as he recaps the transformations and challenges that ServiceNow helped resolve for Lloyds Bank over recent years.
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Ensuring Critical Public Services in a Time of Crisis
Tune in to this quick video to sit down with one of ServiceNow’s very own Transformation Project Managers to hear how they’re helping critical public services adapt during a time of crisis.
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Accelerate effective transformation in Financial Services
Watch this brief video to learn see how ServiceNow can help FSIs accelerate their transformation and deliver the best experiences for their employees and customers.
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Focusing on what matters most in the Public Sector
In this quick video, learn how ServiceNow has used their know-how to create enterprise applications at rapid speeds, most recently delivering an app to the NHS that ensures hospitals and doctors have the correct PPE to stay safe.
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Customer service for government agencies: Responding to changing citizen expectations
How do you start streamlining and digitizing all these operations to serve citizens faster, in a more cohesive way? Find out in this eBook, which explores how you can organize resilient operations to resolve citizen issues faster, manage location-based work efficiently and safely, and deliver consumer-like experiences at each touch point.
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8 Simple Steps for Automating Governance, Risk, and Compliance in Financial Services Organizations
Managing layers of local, regional, and global regulation is an exceedingly complex endeavor for financial services organizations. However, automating Governance, Risk, and Compliance (GRC) processes can significantly mitigate the risks of running afoul of regulators. In this resource, explore a checklist with 8 simple steps for automating GRC.
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Analyst Report: Governance, Risk, And Compliance Platforms, Q1 2020
In this most recent edition of The Forrester Wave: Governance, Risk and Compliance Platforms, industry experts at Forrester identify and evaluate 12 key GRC platform providers, how they compare to each other, and offers key insights into emerging market trends. Download this report to leverage Forrester’s GRC expertise.
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Deliver smart, responsive IT services in an always changing world with ITSM Pro
As we’ve seen this year, IT organizations need the agility to rapidly adapt to any and all unforeseen challenges. With 6 new applications added to the standard ITSM package, ITSM Pro integrates AI, chat bots, and more so your organization can focus on delivering quality service experiences.
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ServiceNow Named a Leader for the CRM Customer Engagement Center
ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Learn more about the solution in this report.
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Customer Service and the Future of Work
This 2020 IDC Perspective explores the interplay of customer and employee experience as a core component of digital transformation. It offers insight into a holistic strategy for improving customer service and thus customer experience (CX), including consumer expectations, the role of automation, and human-machine collaboration.
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A Four-Stage Maturity Model for IT Automation
Dive inside this report to uncover the four-stage maturity model for IT automation as researched by EMA – and learn how to use this model to your organization’s planning advantage.