All Research Sponsored By:ServiceNow
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Strategies for Success in 2024 and Beyond
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NASCAR drives digital acceleration with ServiceNow
NASCAR leveraged ServiceNow to unify fragmented IT, streamline business processes, and empower employees. The results include increased efficiency, faster IT ticket resolution, and a transformed employee experience. Read the full case study to learn how NASCAR accelerated its digital transformation.
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.
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Why governance is a must for GenAI and low-code development
Increased accessibility and speed of GenAI and low-code development will exacerbate the risks of poor governance. Learn how to establish proper governance strategies and guardrails to manage this transformation. Read the full blog post.
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ACCELERATE DIGITAL INNOVATION WITH NOW ASSIST
Discover how ServiceNow's Now Assist for Creator can accelerate app development and delivery with AI-powered features like flow generation, code recommendations, and conversational app creation. Read the white paper to learn how to boost developer productivity and innovation.
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Top 10 ways to anticipate, eliminate, and defeat cyberthreats like a boss
With 90% of organisations saying digital transformation introduces new risks, what if you could enable agility in technology innovation safely and confidently? Discover how easy it is to drastically improve your risk and security hygiene in this guide.
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Anticipate, prevent, and minimize the impact of business disruptions
Today's business leaders are facing an uncertain landscape with increasing operational risk. Read this guide to discover how you can enable confident risk-based decisions across business and IT by building a proactive, comprehensive and competitive resilience strategy—especially in times of uncertainty and disruption.
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6 steps to a stronger security posture through automation
The ever-increasing frequency and costs of cyberbreaches mean you need to create the strongest possible security in your organisation. But how can you achieve this while still supporting innovation and change? By orchestrating your security operations—as well as risk and IT asset management—on a single platform.
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The business case for low code: 4 strategies to build apps faster while governing at scale
How can you drive agility and innovation with limited resources? By unlocking the business value of low-code app development. Learn how you can enable employees of all skill levels to build low-code apps securely and at scale, to increase efficiency and accelerate service delivery. Build a business case for low-code.
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Reimagining IT service delivery and operations in unimagined times
Discover three powerful ways you can reimagine IT services and operations when you break down silos between these two IT workflows. Learn how you can fix IT issues faster while reducing costs, scale IT to support employee needs and deliver more resilient and compelling service experiences.
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Modernize IT services and operations with AI
Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this e-book, you'll learn how to expedite IT agent support, enable time-saving self-service and automate IT issue resolution on a single, unified platform.
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Discover the 3 steps to manage technology spend and risk
Discover a practical 3-step approach to optimising technology spend and mitigating risk. In this guide, you'll get insight into using a single platform for planning technology and managing assets, automating and aligning teams to collaborate throughout the technology lifecycle, and increasing productivity with the power of automation and AI.
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2024 ANZ CX Intelligence Report
Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.
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CX Virtual Summit: Customer First AI-Powered Experiences
To keep up with digital transformation, many organizations have started to integrate Gen AI and other automation tech for improved efficiency, productivity, and satisfaction. However, many are still hesitant to lean into these tools. Tune into this webinar to learn more.
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Embedding AI Into Technology Strategy: Five Steps to Impact
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Customer Experience Intelligence Report IN
66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.
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Enterprise Grid Report for Contact Center Workforce Spring 2024
Today, it’s critical for organizations to ensure that they have the right technology and strategies to improve their employee’s schedules, activities, performance, and overall satisfaction. However, deciding on a contact centre workforce solution is easier said than done. Access this guide to learn more.
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Customer Experience Intelligence Report SG
Your customers are fed up with long resolution times, and so are your employees. How do we fix these problems and ensure your customer base stays intact? Find out how to connect your organisation and streamline your systems with the most talked about Customer Experience report in Singapore.
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Journey To Modernizing IT Services And Operations
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Optimize Spend, Mitigate Risks, And Deliver Success — The Way It Should Be
In this product overview you'll find out how you can optimize technology spend and mitigate risk with a single platform for managing applications, hardware, software, and cloud. Read the full product overview now to learn more.
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Wipro Automates Asset Lifecycle To Save Time And Costs
Wipro Limited, a global IT services provider, uses ServiceNow's Hardware Asset Management to automate its asset lifecycle and save time and costs. This resulted in a 50% reduction in manual tasks, 25% improvement in productivity, and $1M in annual savings. Read the full case study to learn more.
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Generative AI in IT Operations: Fueling the Next Wave of Modernization
To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”
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4 Ways To Get Your Digital Transformation Back On Track
Struggling with your digital transformation? In this 9-page white paper, discover 4 best practices to get it back on track – from proactive planning to optimizing technology spend.
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Put AI To Work For People Leverage The Power of Artificial Intelligence to Transform Business
Discover how generative AI can transform your business processes. Learn to leverage AI for faster summarization, personalization, and better decision-making. Explore the benefits and best practices for implementing AI solutions. Read the full Analyst Report.
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Put AI to work for developers with Now Assist
Gartner projects 80% of app development will make use of GenAI code generation by next year. As developers begin to act as validators and orchestrators of back-end and front-end components and integrations, discover how Now Assist can help you get started in the right direction with this webinar.