All Research Sponsored By:BMC Software, Inc.
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Meeting the Exploding Demand for New IT Services
This whitepaper details how IT must shift in the face of new technology trends in order to keep their end-users productive and happy.
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A Trusted Ally in a World of Constant Change
This whitepaper provides a step-by-step process to reduce mainframe MLC costs up to 20% without compromising business critical services.
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10 Steps to Reducing Mainframe MLC Costs-Video
This short video provides a step-by-step process to reduce mainframe MLC costs up to 20% without compromising business critical services.
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Exploring Business and IT Friction: Myths and Realities
This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
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The Perfect Combo: ITIL, ITSM and Social Media
This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.
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The Future of IT: A Customer First Approach
This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
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10 Steps to Reducing Mainframe MLC Costs
This white paper provides you with 10 easy-to-navigate steps to reduce your software charges.
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Market Overview: SaaS IT Service Management Tools
This white paper details how to make sure you are selecting the right ITSM tools for your organization.
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Top Considerations for Moving to a Cloud Delivery Model for ITSM
This white paper discusses how to select the right SaaS model to fit your business needs.
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A SaaS-First Approach to Application Porfolio Management
This white paper discusses the virtues of SaaS for business operations and where the technology is headed.
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Keep Users Happy by Integrating IT Operations and IT Support
This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business.
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Connecting the Clouds: Best Practices for Integrating IT Service Management
This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service.
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Cybersecurity Information Sharing: Establishing New Protocols
This eGuide will tune you in to the challenges of cybersecurity information sharing, why it's needed more than ever, and what can be done to keep everyone properly informed and protected. Topics covered include today's sharing initiatives, the importance of baseline cybersecurity practices, the rules governing cybersecurity information, and more.
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The Perfect Combo: ITIL, I.T. Service Management, and Social Media
Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
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Top mistakes made when automating IT tasks
Automating data center processes may seem like a cure for tight IT budgets, but if you implement it incorrectly you risk incurring extra costs. Access this expert e-guide to find out how to overcome the top five common automation errors made when automating IT tasks, plus more.
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The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.
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Strategies for Choosing A SaaS-Based I.T. Service Management Solution
The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.
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Workload Automation: Helping Cloud Computing Take Flight
Many data centers are using the cloud to host applications and data storage but typically aren’t using the cloud to process effective batch computing workloads. Enterprise workload automation tools can give businesses a chance to take a much greater advantage of cloud computing. Read this whitepaper to learn how.
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Presentation Transcript: Global Business Xchanging Shares Results of Proactive IT Operations Implementation
This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
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Reduce IT Cost by Simplifying and Improving Data Center Operations Management
IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
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From Batch Processing to Workload Automation
Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.
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Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
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Cloud Computing in Perspective
Many CIOs recognize the power of cloud computing and are looking to implement the technology in their own IT realms. But with all the noise in the market about cloud computing, how do you know where to begin? Learn how to better improve service delivery to your business with cloud computing.
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IT Survey Results: Mainframe Is an Engine of Business Growth and a Reason for Optimism
More than 1500 z/Journal readers and BMC Software customers worldwide recently shared their top priorities for IT in 2010. The survey results might surprise you. Get the full report.
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Reduce CPU Usage with 'SMART' SQL
This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.