All Research Sponsored By:BMC Software, Inc.
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Why You Should Take a Holistic Approach to ITIL and Service Support
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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Service Desk Consolidation Cuts Costs and Increases Service Quality
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
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BMC Database Administration Solution for DB2 z/OS
BMC provides a set of tools and utilities that are designed to automate the complex processes involved in updating and managing DB2 environments with the aim of being easy to use, and fast and effective in their execution.
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Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling
Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.
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eBook: Best Practices for DB2 on z/OS Performance
This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.
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BMC Software Hybrid Copy Techniques
Because organizations are demanding 24x7 availability from their IMS, DB2®, and VSAM applications, it is imperative that those applications do not experience outages. Read this white paper to find out how BMC's Hybrid Copy techniques help for faster system recovery in the event of a local outage.
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BMC CONTROL-M Business Process Integration Suite
Learn about a business process integration suite that enables managing batch jobs and real-time processes as a single business service.