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Customer Interaction Services Research

  • Engagement Fundamentals for Improved Patient Care Outcomes

    Sponsored by: ServiceNow

    Healthcare providers are not immune to the customer experience revolution that has swept across many industries in the wake of technological advances. Download this white paper to uncover the 5 core areas of focus in delivering a positive patient experience and learn how ServiceNow can help strengthen patient engagement for improved care outcomes.

  • North Face Improves Online Customer Care with Bold360

    Sponsored by: LogMeIn, Inc.

    In this case study, explore how The North Face improved their online customer care with a live chat and email management tool from Bold 360. Review Bold360 product features and benefits, and decide if Bold360 is right for your organization.

  • Exploring Customer Expectations in a Digital World

    Sponsored by: Concentrix

    How do customers feel about AI and self-service? In this on-demand webinar from Concentrix, learn about today's latest trends in digital behaviors. Explore how customers feel about today's intelligent technology, and discover the importance of the mobile customer self-service experience.

  • Overcome the Greatest MSP Challenge: Customer Acquisition

    Sponsored by: Unitrends

    This e-book is designed to help you overcome the customer acquisition hurdle. Download it for guidance on not only finding new customers, but ensuring their data—as well as that of your existing customers—is secure and protected.

  • 5 Best Practices for Building a Digital Student Community Experience

    Sponsored by: Coveo

    Download this e-book to learn why driving student success requires the digital student community experience to be unified, personalized and relevant, and uncover 5 strategic actions to help you get ahead.

  • Digital Asset Management for CX

    Sponsored by: Bynder

    Explore how 13 of the top digital asset management providers, including Adobe, Bynder and OpenText, measure up to successfully deliver a differentiated experience to customers.

  • Create a Team of CX Heroes: How to Change the Fabric of Your Company's Culture

    Sponsored by: Concentrix

    With this e-book, learn how to create a customer-first culture in the workplace, and uncover a 7-point methodology for making CX and VOC feedback an embedded part of your company's DNA.

  • How Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance

    Sponsored by: CallMiner

    In this white paper, discover how companies are increasing compliance with interaction analytics, and explore how interaction analytics can help organizations improve contact center performance while increasing compliance with regulations from TCPA, HIPAA, EFTA, CFPB, and more.

  • Improving the Customer Experience Through Assistive Selling

    Sponsored by: Samsung Electronics

    In this article, explore how the smart application of retail technology is helping physical retailers transform their storefront, and uncover how the application of assistive selling tools are improving CX and driving revenue in the physical retail environments.

  • Trends in Customer Trust

    Sponsored by: Salesforce

    As lines between digital and physical worlds blur, today's customers demand deeply relevant, personalized experiences across devices, channels, and interactions. Download this research brief to explore why trust is foundational to CX and what businesses can do to foster trust while meeting the demands for tailored engagement.

  • Trends Elevating the Customer Experience in Travel & Transportation

    Sponsored by: Salesforce

    Download this report to explore how travel, transportation, and hospitality companies that focus on personalized, contextualized, and proactive engagement can thrive in this new customer era.

  • The Value of Customer Support Across Your Organization

    Sponsored by: Squelch

    As customer experience becomes a key differentiator for businesses in today's competitive landscape it takes a company-wide, integrated approach to equip support agents with the knowledge they need to deliver the quality of services your customers demand. Download this e-book to explore what this looks like in practice.

  • Integrated NICE inContact Products & Metrics Power TechStyle Fashion Group

    Sponsored by: NICE inContact

    Download this video to learn why TechStyle Fashion Group chose NICE inContact's cloud-based customer platform to provide customers with the channel options they want, and the streamlined experience they expect.

  • Self Service Soars, Increasing Customer Satisfaction

    Sponsored by: Concentrix

    Download this guide to learn how your organization can do self-service the right way by giving customers the quick and easy resolution they expect.

  • Customer Effort: 5 Principles to Live By

    Sponsored by: Concentrix

    With the digital revolution facing all industries, the number of options available to customers navigating problem-solving is staggering. Inside, find out how your organization can make the best impression on customers by infusing AI, RPA and machine learning into your CX ecosystem.

  • Telekom Serbia Turns Contact Center into Profit Center with Avaya

    Sponsored by: Avaya

    Download this case study to learn how Telekom Serbia increased their customer satisfaction rate by almost 16%, while also improving support for mobile services.

  • Optimizely Guide Book

    Sponsored by: Optimizely

    There are plenty of A/B testing tools on the market, and plenty of marketing and web management tools with testing capabilities. However, many of them are costly, time consuming, and can lead to skewed results. In this guidebook, Nucleus Research highlights the Optimizely platform and top benefits customers have experienced since implementing.

  • Optimizing Your Online Store

    Sponsored by: Optimizely

    While there's no magic bullet when it comes to the success of your online store, top-performing retailers do have something in common: a growing focus on experience optimization. Find out how experience optimization can help your organization to improve key retail metrics, including purchases, average order value, revenue and more.

  • The Complete Guide to Optimizing Demand Generation

    Sponsored by: Optimizely

    How is your organization ensuring that every digital touchpoint with a visitor guides them towards becoming a customer as efficiently as possible? In this e-book, learn how optimization can amplify your current campaigns across all channels, allowing you to reduce the risk of developing digital campaigns that don't generate leads.

  • VOC and Culture Change: Cracking the Code

    Sponsored by: Concentrix

    In this webinar, learn 7 valuable tips from Gina Massa, Senior Director of CX insights at Concentrix, for developing a culture that uses customer feedback to differentiate on experiences.

  • 4 Companies that Migrated from On-Premises Contact Centers to a Cloud Contact Center

    Sponsored by: NICE inContact

    Customers want to feel valued and 73% say that valuing their time is one of the most important indicators of good customer service. In this Total Economic Impact report, uncover feedback from 4 companies that migrated from on-premises contact centers to a cloud contact center.

  • Autodesk Inc. - Speeding Customer Response Times by 99% with IBM Watson

    Sponsored by: IBM

    In this case study, learn how Autodesk, a global leader in 3D computer-aided design, engineering, and entertainment software, developed a virtual agent to interact with customers contributing to a 10-point increase in customer satisfaction levels.

  • How Companies Transform Their Customer Experience in the Age of the Customer

    Sponsored by: Zendesk

    Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that are honest and data-driven.

  • How the Digital-Native Enterprise Is Winning the Future, Now

    Sponsored by: ServiceNow

    Digital transformation has progressed to where it is now an existential concern for many enterprises. This IDC Perspective illustrates what a digital native enterprise looks like and can achieve, and highlights key takeaways and 3 core characteristics.

  • Transforming Customer Support with Artificial Intelligence Capabilities

    Sponsored by: Zendesk

    Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.

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