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Customer self-service options have advanced beyond the clunky systems we used to use – contact centers have embraced conversational voice response systems and mobile websites.
But there are still challenges and limitations with this technology, an expert cautions.
In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.
- Vendor:
- ServiceNow
- Posted:
- Feb 8, 2021
- Published:
- Sep 2, 2016
- Format:
- Type:
- eGuide
