How to prepare for multi-channel customer service

As Multichannel Intensifies, Call Centers Get a Wake Up Call

Cover

The new multi-channel mandate for call centers is giving businesses a wake-up call as agents must be more knowledgeable and use a more diverse array of sources than ever before to meet customer demands.

In this e-guide, get tips on moving to a multi-channel contact center. Ensure your agents are fully prepared for any customer request, with tools such as customer listening posts, so that they can provide satisfying customer service. 

Vendor:
Zendesk
Posted:
02 Mar 2016
Published:
26 Feb 2016
Format:
PDF
Type:
eGuide
Language:
English
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