All Research Sponsored By:Freshworks
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6 Customer Service Channels You Need to Support
Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.
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Customer Service Analytics to Enhance CX
Nothing instills customer loyalty as much as being treated like a person. There's an innate note of respect and authenticity that emerges in a process when customers need help and it is offered with a personal touch. Keep reading to learn more about the role of customer service analytics.
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Choosing a Sales CRM: 11 Factors That'll Help you Decide Easily, and Faster
If you've gone through the grind of picking a CRM, realizing it didn't fit, dusting yourself off and making a difference choice, keep reading to explore a cheat sheet to help streamline your CRM hunt.
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9 Use Cases in Sales and How CRM Software Can Help
CRM software exists to help sales reps and managers meet sales needs irrespective of their complexity and magnitude. Inside, uncover 9 sales use cases and what CRM can do in each case.
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8 Reasons Why you Should Move From Excel to CRM
Businesses around the world use CRM to create and nurture relationships with their leads, but others use it for marketing automation, and for sales teams to manage their business relationships. Keep reading to explore 8 capabilities that a CRM system can offer you that Excel can't.
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The Complete Guide to Choosing an Online Help Desk
Today's customers expect to be able to start an interaction in one helpdesk channel and be able to complete it in a different one – a feature complicated by using multiple support tools. Learn how to deliver a seamless support experience by choosing an online helpdesk that can do it all.