All Research Sponsored By:Freshworks
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Magic Quadrant for IT Service Management Tools
This Magic Quadrant report from Gartner uncovers vendors in the enterprise ITSM markets that can help organizations build up their current and future IT roadmaps.
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The New CX Mandate: Insights & predictions of 1500 customer service leaders
Check out these survey results from 1,500 customer service leaders throughout the duration of the pandemic, and learn what’s being done to manage customer expectations and speed problem resolution in the coming year.
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Stories of IT Transformation
In the second installment of “Stores of IT Transformation,” freshworks dives into the journeys of 4 companies throughout the pandemic, including Vice Media Group, Fiverr, Eastern Washington University, and Katz Media Group. See what you can learn from each journey here.
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IT Service Desks: The Real Cost of Ownership
The ROI of an IT service desk can either drown your organization in costs or become a great value-add. In this whitepaper, discover how a modern solution is a better investment than a legacy solution.
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The omnichannel customer service platform to win customers-for-life
Freshworks Support 360˚ is a modern customer service platform that helps you deliver seamless, cross-channel customer service. Learn about the solution and its capabilities in this white paper
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A to Z of new ITSM tool Implementation
This 30-page eBook explores the “A to Z” of ITSM software implementation, with actionable tips on: selecting your new tool, developing a relationship with your ITSM vendor, communicating & documenting your plan, and more. Grab your copy to get started.
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Field Services Management with Freshdesk
Download this data sheet to learn about Freshdesk’s field service management software, and how it can help you unify field and customer service on one platform for the best CX.
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Signs you need to re-evaluate your IT service delivery
As IT increasingly permeates business, the role of the service desk is also expanding. Modern CIOs are rethinking their ITSM strategies from an ROI, payback and value perspective. Explore 5 signs that you need to re-evaluate your IT service delivery in this white paper.
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IT for Higher Education: Graduating from connected to smart
Download this white paper to learn how you can get started deploying an IT service desk, and explore benefits like increased productivity, improved daily student life, and more.
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A Buyer’s Guide to Evaluating Field Service Management Software
The risk of investing time and resources into a platform that doesn’t cater to your business needs is massive—that’s why choosing the right field service management (FSM) software is critical. Explore this buyer’s guide to evaluating field service management software so that you can be confident in your FSM choice.
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Forrester Study: The Total Economic Impact™ of Freshdesk
In this exclusive Forrester Consulting report, Forrester examined the potential ROI of Freshdesk. Freshdesk, the popular customer service platform, was found to have a massive 462% 3-year ROI, with a fast time to value—just less than 3 months. Get the details in the full Forrester report, available for download here.
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Wake Forest University Leverages the “Forest Plan” of Freshworks to Enhance Campus Service Delivery
Access this case study to discover the benefits that Freshservice provided Wake Forest University and learn about the future of Freshworks in its ecosystem.
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Klarna Wows its 80M Customers with Instant Responses and Rapid Resolutions with Freshchat
Fintech company, Klarna, has a lot of ground to cover, and its legacy chat solution just couldn’t keep up. After searching for a new solution, Klarna decided to implement Freshchat by Freshworks. Learn about their experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.
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Pearson Refurbishes Their Customer Service and Boosts Email Support with Freshdesk
Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized they needed to implement a new support solution, like Freshdesk by Freshworks. Learn about their experience using Freshdesk in this case study.
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Freshdesk Helped Bridgestone Set Up an Intuitive Helpdesk
Jump into this case study to learn how Bridgestone, the world’s largest tire production and distribution company, adopted a customer service helpdesk tool to integrate disparate lines of communication, ease the role of service agents, and increase productivity.
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The surprising links between sales happiness, performance and technology
A recent study underwritten by Freshworks and Harvard Business Review Analytic Services found that the sales executives who rate their workforces as “Very Happy” also report the highest annual sales growth over the last 2 years. Explore more results from their research and happiness’ true effect on sales team performance in this white paper.
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How to deliver a Service Catalog that your customers will “actually” use
Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.
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Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation
Freshsales, a cloud-based sales CRM software, was recently recognized in the Gartner Magic Quadrant for Sales Force Automtion. Learn about the next generation of CRM—read more about Freshsales here.
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Education CRM Software
To nurture interested students visiting your website, your team needs a CRM made specifically for education to engage and encourage the student as much as possible. Learn how Freshsales, an education CRM, unites platforms, sales cycles, and students alike in this article.
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Why medical institutions need a healthcare CRM
To effectively manage both patients and schedules, healthcare organizations are seeking out CRM tools that are specifically catered to them. In this article, learn about a CRM tool that’s not only HIPAA compliant, but pulls together every appointment, email, bill, and any other relevant patient data into one integrated point.
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How Bluekore saved 40% of its costs with Freshsales’ built-in features
For small businesses, aligning sales processes and training sales reps are business imperatives from the get-go. To take it one step further, small businesses are using sales CRM tools to shorten sales cycles, cut costs, and integrate sales, support, and messaging. Learn which CRM tools are at the forefront in this article.
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From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
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Effective Sales Operations: Are We There Yet?
Access this white paper to learn the results of Forrester’s findings which includes barriers to SaaS CRM adoption, key challenges when using current SaaS CRM solutions, and 3 recommendations to successfully leverage SaaS CRM to achieve more effective sales operations and greater business benefits.
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Power up your support with the Ultimate Customer Service Software
Open this datasheet to learn about a customer service software that can help you do exactly that and deliver seamless, cross-channel customer service.
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6 Customer Service Channels You Need to Support
Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.