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  • Magic Quadrant for IT Service Management Tools

    This Magic Quadrant report outlines key vendors in the enterprise ITSM tool market to help you make the best decision for your organization’s current and future IT roadmaps. Access now to uncover vendor strengths, cautions, product offerings, and more.


    The IT self-service portal was originally considered to be one of the biggest ITSM advancements, promising better IT service delivery and support. However, many IT self-service portals have failed to deliver. Access this paper to explore why that is and what your organization can do to flip the switch on their self-service strategies.

  • ServiceManagement

    This benchmark report from Freshservice aggregated data from over 47 million unique service desk tickets to further understand agent productivity, service desk efficiency, and scalability of service management solutions. Open this report to uncover key insights.

  • 7 Scenarios that Mandate a Relookat your IT Service Management (ITSM) Strategy

    How do you know that your ITSM solution is right-sized for your needs? Open up this eBook to dig deeper and find answers to key questions that will help you optimize your ITSM solution and make your budget deliver top value.

  • The Total Economic Impact™Of Freshservice on IT ServiceManagement

    This study from Forrester examines the potential ROI organizations may get from adopting Freshservice’s ITSM solution. Open now to discover key findings from the study, including challenges, benefits, an analysis of costs, and more.

  • Rightsizing AI for ITSM and ITOM Success

    This report assesses the benefits AI-enabled solutions can deliver, as well as key capabilities those solutions must provide for ITSM and ITOM success. Access now to learn more.

  • 6 Customer Service Channels You Need to Support

    Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.

  • Customer Service Analytics to Enhance CX

    Nothing instills customer loyalty as much as being treated like a person. There's an innate note of respect and authenticity that emerges in a process when customers need help and it is offered with a personal touch. Keep reading to learn more about the role of customer service analytics.

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