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Customer Interaction Services White Papers

  • Increase Customer Satisfaction by Focusing on the Citizen Experience

    Sponsored by: Avtex

    In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours.

  • Create a Great CX Strategy in 6 Steps

    Sponsored by: 4Net

    How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.

  • Digital Transformation is Driving your CX

    Sponsored by: TechTarget

    Digital transformation is no longer just a buzzword, but rather how you think about, and engage with, your customers with the help of digital technology. Claim your FREE copy of the guide, Why CX Should Drive Your Digital Transformation, please answer a few questions in our survey, and your download will be available upon completion.

  • SFG Success Spotlight: Consolidating Multiple Systems and Data Sources into FlexOMS

    Sponsored by: SFG

    With this case study, learn how your organization can improve its customer experiences with a unified database from SFG. Explore how SFG's SaaS software helped their multi-brand client achieve a 360-degree view of their customer without compromising the flexibility and strength of their software, and decide if SFG is right for your organization.

  • CRM Special Report

    Sponsored by: Avtex

    CRM has become the cornerstone of successful businesses around the globe, but what exactly do you know about CRM? In this special report, discover some common misconceptions about CRM. Review 4 pivotal questions that determine the success or failure of a CRM framework, and review how to measure the value of your CRM software..

  • Making CX Your Business Differentiator in a Competitive Market

    Sponsored by: Verizon

    View this white paper to learn about common CX challenges altering customer expectations around the globe. Review how instilling a customer-first business culture can jumpstart your CX strategy, and learn how to implement new technology and CX initiatives successfully, while delivering on business value and improving overall customer satisfaction.

  • Revving Your Salesforce Community Engine: See How 5 Great Brands Are Leveraging Search to Drive More Engagement and Better Self-Service

    Sponsored by: Coveo

    View this white paper to learn how 5 great brands are leveraging AI-powered search technology to drive more engagement and better service across their organization.

  • How Relevant is Your Organization? Explore the Coveo Customer Service Relevance Maturity Model

    Sponsored by: Coveo

    View this white paper to discover how a relevance maturity model can be used to help your organization recognize where they are, where they want to go, and how to get there. Review how a relevance maturity model can help improve customer satisfaction and support, and explore your software options with Coveo.

  • The Future of Support Interactions

    Sponsored by: LogMeIn, Inc.

    Download this research report to explore the 3 themes that could impact the experience technology firms deliver to customers with implications across corporate culture including people, process and technology of technical support.

  • Transform Customer Service with Next-Gen Knowledge

    Sponsored by: eGain Communications Corp.

    In this white paper, discover key attributes to look for in your KM system (and the solution provider) to maximize your odds of success.

  • 6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

    Sponsored by: eGain Communications Corp.

    In this white paper, discover the 6 killer applications and associated use-cases for AI that have already enabled blue-chip companies to transform customer service and engagement.

  • Guide to Better CX: AI, Chatbots, and More

    Sponsored by: ServiceNow

    What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

  • Recipe Book for Better Customer Support: Chatbots, Natural Language Processing, & More.

    Sponsored by: ServiceNow

    In this e-guide, discover the differences between chatbots, virtual assistants and conversational agents. Learn how chatbots and virtual assistants can help drive business value, and explore how chatbots and other forms of intelligent customer support software can help drive enterprise-wide transformation and innovation.

  • Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top

    Sponsored by: LogMeIn, Inc.

    Download this Forrester report to uncover the current customer engagement maturity, the challenges and benefits as a result of their maturity level, and tactics to improve overall CX.

  • The Evolving Contact Center: From Call Center to Customer Experience Center

    Sponsored by: Burwood

    In this white paper, learn how to upgrade your contact center's capabilities through understanding and meeting the demands of the 21st century consumer. Explore the 3 stages of a successful contact center evolution, and review guiding principles for leveraging your customer service center.

  • It's Good to Talk Even in a High Tech World

    Sponsored by: British Telecommunications PLC

    View this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.

  • Appian for Financial Services: Intelligent Contact Center

    Sponsored by: Appian

    Download this white paper to learn how an intelligent contact center can provide a complete, single view of the customer while driving rapid revolution, leading to superior agent performance and world-class customer experiences.

  • The Future of the Contact Center

    Sponsored by: Avaya

    In this Gartner research report, discover what to expect from the future contact center. Learn how AI can help revolutionize your engagement and interactions, and explore the technological changes paving the way for the contact center of the future, including cloud technology, chatbots, and more.

  • Engagement Fundamentals for Improved Patient Care Outcomes

    Sponsored by: ServiceNow

    Healthcare providers are not immune to the customer experience revolution that has swept across many industries in the wake of technological advances. Download this white paper to uncover the 5 core areas of focus in delivering a positive patient experience and learn how ServiceNow can help strengthen patient engagement for improved care outcomes.

  • Overcome the Greatest MSP Challenge: Customer Acquisition

    Sponsored by: Unitrends

    This e-book is designed to help you overcome the customer acquisition hurdle. Download it for guidance on not only finding new customers, but ensuring their data—as well as that of your existing customers—is secure and protected.

  • Digital Asset Management for CX

    Sponsored by: Bynder

    Explore how 13 of the top digital asset management providers, including Adobe, Bynder and OpenText, measure up to successfully deliver a differentiated experience to customers.

  • How Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance

    Sponsored by: CallMiner

    In this white paper, discover how companies are increasing compliance with interaction analytics, and explore how interaction analytics can help organizations improve contact center performance while increasing compliance with regulations from TCPA, HIPAA, EFTA, CFPB, and more.

  • Improving the Customer Experience Through Assistive Selling

    Sponsored by: Samsung Electronics

    In this article, explore how the smart application of retail technology is helping physical retailers transform their storefront, and uncover how the application of assistive selling tools are improving CX and driving revenue in the physical retail environments.

  • The Value of Customer Support Across Your Organization

    Sponsored by: Squelch

    As customer experience becomes a key differentiator for businesses in today's competitive landscape it takes a company-wide, integrated approach to equip support agents with the knowledge they need to deliver the quality of services your customers demand. Download this e-book to explore what this looks like in practice.

  • Transforming Customer Support with Artificial Intelligence Capabilities

    Sponsored by: Zendesk

    Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.

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