Customer Interaction Services Research
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The Business Benefits of Managing Cyber Risk and Minimizing Unnecessary Data
Sponsored by: UnitedLexCyber risk management is becoming an increasingly important area of concern as company directors' realize the limitations of insurance. How can you address this risk and instill confidence in your customer engagement? Find out how to enhance your cyber risk management using 4 key strategies.
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Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest
Sponsored by: MicrosoftDiscover how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses and get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.
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5 Questions Every Marketing Department Should Be Able to Answer
Sponsored by: Salesforce.comAccess this whitepaper to discover 5 essential questions every marketing department should be able to answer, and how data analytics is stepping up to the plate to help. Read on to tap into the data you already have, and bolster your revenue flows.
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Predicting Customer Churn in Real-Time
Sponsored by: IBMThis presentation considers the advantages that come with real-time customer churn intervention. Watch now to discover how machine learning and text analytics can help your company step in at the right time to avoid losing valuable customers.
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Cisco Collaboration Endpoints
Sponsored by: Global KnowledgeThis white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.
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Cisco Unified Collaboration Solutions Infrastructure Overview
Sponsored by: Global KnowledgeLearn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access.
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Take Advantage of Multi-Channel to Improve Your CEM
Sponsored by: IBMIn this e-guide, explore the business-driving benefits of integrating your data across all channels. Additionally, discover the latest contact center technologies that will boost customer service with multi-channel support.
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Digital Clarity Group — Successful Customer Experience Calls for Customer Insight
Sponsored by: SitecoreIn thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers.
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The Adobe EchoSign advantage for media and entertainment
Sponsored by: Adobe EchoSignAccess this white paper for information about e-signatures in the media sector.
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Predictive Analytics: Driving the Right Customer Interactions at the Right Time
Sponsored by: IBMThis white paper explores how predictive analytics can drive customer intimacy by facilitating effective one-on-one interactions.
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The Definitive Guide to Engaging Content Marketing
Sponsored by: MarketoThis featured resource considers content marketing as a solution to help cut through the noise and capture client attention. Read on to find out the essentials of content marketing.
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Sales in the Cloud: Engage customers, close more deals
Sponsored by: Oracle Corporation UK LtdAccess this white paper to find out the perfect recipe for a modern sales strategy, and how process automation and social media can gracefully integrate in the cloud.
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How Best-in-Class Sales Teams Maximize Revenue and Customer Experience
Sponsored by: Oracle Corporation UK LtdThis vendor-neutral report discusses CRM essentials every company needs for effective sales management. Read on to find out why enterprises using CRM technology are seeing measurable advantages over non-users and how they leverage these tools for higher revenue.
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Proactively Manage Service Levels - How to Improve Customer Experience, Avoid Penalties, Improve Performance, and Increase Agility
Sponsored by: AutomicThis whitepaper starts by exploring the challenges of meeting SLAs in this new world that we find ourselves in. It then goes on to highlight the critical capabilities needed to proactively manage SLAs and explains how the Automic Business Automation platform provides the capabilities.
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How APIs Displace ESBs and SOA in the Enterprise
Sponsored by: ApigeePowering interactions via apps requires a new architecture. Companies today seek to leverage the latest forms of mobile and rich-client engagement to build new experiences. Enterprises must move from delivering web apps as the primary interaction channel to powering interactions across multiple interactive touch points.
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Old-Hat Technologies Put a Cap on Customer Care
Sponsored by: TechTarget Customer ExperienceContact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies.
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BPS Edge: CEM The New Style of Customer Engagement Management
Sponsored by: Hewlett Packard EnterpriseFind out about the most recent customer engagement management innovations.
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A New Style of IT: The Dawn of a New Normal
Sponsored by: Hewlett Packard EnterpriseUncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era.
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Transforming Customer Service in Financial Services
Sponsored by: Hewlett Packard EnterpriseFind out how HP is helping the UK Post Office manage over 3 million customer accounts, and enhance their customer experience.
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Performance Improvement In The Contact Centre
Sponsored by: CiscoFind out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies.
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How-To Guide: Top Ways to Optimize Your Contact Center Investment
Sponsored by: CiscoFind out what you need to know to ensure your contact center runs to the best of its ability.
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Making Business Processes Smarter in the Age of the Customer
Sponsored by: RXP ServicesCustomers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions.
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Successful Customer Experience Calls for Customer Insight
Sponsored by: SitecoreFind out how learning more about what your customers want can boost your customer loyalty rates.
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The Business Value of IBM's Exceptional Digital Experience Solutions
Sponsored by: IBMGet the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites.
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Real-Time Insights to Forge Deeper Relationships with Your Customers
Sponsored by: SAPUncover the key features of the SAP Customer Engagement Intelligence application, so you can form valuable relationships with your customers.