Pervasive Computing Research
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Safety Meshing: Hybrid trust models in social networks for end-to-end encryption
Sponsored by: TechTarget ComputerWeekly.comThis article in our Royal Holloway Information Security Thesis series looks at an alternative approach to end-to-end encryption.
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Microsoft Dynamics CRM Release Preview Guide
Sponsored by: Microsoft IndiaIn this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.
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Microsoft Office SharePoint Server 2007
Sponsored by: MicrosoftMicrosoft® Office SharePoint® Server 2007 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information sharing across boundaries for better business insight.
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Moving Forward with CRM: Key Trends and Technologies
Sponsored by: IBMThis expert e-guide uncovers key CRM technologies and trends, and explores the best ways to measure the real value of an investment in social CRM.
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Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction
Sponsored by: Five9This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more. Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center.
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New Analytics Approach Needed for Contact Center Success
Sponsored by: Five9This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.
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New Contact Center Metrics to Fit Busy New Customers
Sponsored by: AspectView this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media.
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New CRM Technologies Bring Sales Success to Businesses
Sponsored by: Scribe Software CorporationCreative companies are making broader use of smartphones to access more than just email – phone and mobile customer relationship management (CRM) software and finding uses for GPS, cameras and other technologies are transforming CRM practices, even for more traditional industries.
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Optimizing Magneto E-commerce Sites for Increased Sales and Customer Satisfaction
Sponsored by: ZeroLag Communications Inc.Find out which platform is capable of maximizing the performance of your e-commerce web site, increasing sales and improving customer satisfaction.
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Oracle Mobile and Social Service: The Next Step in IAM
Sponsored by: Oracle Corporation UK LtdAs cloud computing, mobile computing and social computing infiltrate the enterprise, an "identity explosion" is occurring – one which requires a new IAM strategy. This whitepaper explores the next steps in IAM and how to keep your enterprise safe.
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Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies
Sponsored by: Sun Microsystems, Inc.Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.
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Preparing for the Web 2.0 World: How Enterprises Need to Think About Emerging Social Technologies
Sponsored by: Sun Microsystems, Inc.IDC expects that the significant adoption of Enterprise 2.0 technologies in the enterprise will have a dramatic impact on how organizations capture, discuss, distribute, and protect their information. If companies are not already planning for this change, they will find themselves increasingly exposed and vulnerable.
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Presentation Transcript- Enterprise Social Platforms-Meet Dyanamic Case Management
Sponsored by: OpenTextIn this presentation transcript, come to understand enterprise social platforms, dynamic case management- and how you can leverage the combination of both. Examine case studies of companies successfully using this combination to find value in greater collaboration and communications and eliminate the barrier between people and useful information.
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Presentation Transcript: Mobile Strategies, Part 1: Harnessing the IT Consumerization Deluge
Sponsored by: Dell, Inc. and Intel®This presentation transcript reveals key findings from a recent consumerisation poll and provides recommendations and best practices to help organisations address these key topics. Obtain predictions for the future of the media tablet market and gain insight into five trends that are shaping the consumerisation landscape.
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Seven Trends Driving Effectiveness in the Contact Center
Sponsored by: AvayaCustomers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center.
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SharePoint E-Zine Volume 15: Top Five SharePoint Challenges and Solutions
Sponsored by: TechTarget Search Windows ServerHaving some issues with SharePoint? It happens. This issue describes some of SharePoint's most common problems and provides the fixes to solve them. Also in this issue, get some pointers on how to manage external data access as part of your governance plan, and weigh the pros and cons of SharePoint social computing.
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Social Analytics & Intelligence: Getting to Actionable Insights
Sponsored by: IBMJoin Principal Analyst, Leslie Ament, in this on-demand webcast to gain a firsthand look at how to successfully manage social data. Uncover use cases of successful social intelligence and analytics, how to collaborate across multiple channels, and more.
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Social analytics: Finding opportunity in chaos
Sponsored by: IBMToday, all organisations are engaged in social media. Enterprises can no longer escape the need to monitor and analyse social media outlets such as Facebook, Twitter and other news outlets. Enterprise need to adjust to this change quickly or they risk falling behind.
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Social Business - Patterns in achieving social business success
Sponsored by: IBMConsult the following white paper to uncover the social business practices top performing organizations are leveraging to gain a strong foothold in the market. Gain insights on 6 focus points that will improve your social business initiative, and much more.
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Social Business - Patterns in achieving social business success
Sponsored by: IBMHow can your business become more social? View this resource to learn mroe about the best practices that have emerged and other social business patterns.
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Social Business in the Cloud
Sponsored by: IBMDeepen your customer relationships. Drive operational effectiveness. Optimize your workforce. Read this white paper and see how using LotusLive services to become a social business can help your organization simplify, speed up and enhance interactions in practically all areas of the business.
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Social Business, Collaboration Takes the Enterprise into Uncharted Waters
Sponsored by: TechTarget Business AnalyticsAccess this e-guide to find experts examine how social media has catalyzed better collaboration, more democratic business process management, and - with the right amount of planning and analysis - significant ROI.
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Social Collaboration Tools Open Doors to Productivity
Sponsored by: Hewlett Packard EnterpriseEnterprise social collaboration means more than office chitchat. When done right, it can boost employee productivity by encouraging participation and open communication. Dominic Namnath, CIO at Tri-Counties Regional Center, a non-profit based in Santa Barbara, California, explains the value of enterprise social collaboration.
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Social CRM guide: GNC analyzes social data for better marketing
Sponsored by: IBMIn this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC.
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Social Intelligence Approaches to Support Four Core Customer Scenarios
Sponsored by: Hewlett Packard EnterpriseTo get the most value from the wealth of customer data available, businesses have to adapt to new technologies, processes, and strategies. In this helpful resource, discover how to leverage social intelligence to achieve profit-delivering customer management components, and how to integrate these new tools into your CRM environment.
