All Research Sponsored By:Avaya
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5 Capabilities Shaping the Future of Customer Experience
Access this resource to learn what capabilities today's enterprise CXs are using.
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Securing Remote Collaboration: A Primer
Almost 87% of organizations now consider video to be a core technology to support business operations. Along with this rise in adoption of video meeting apps comes a need to ensure security of meeting access, content shared within meetings and meeting archives. View this Metrigy report to learn best practices for doing so.
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2021 State of Hybrid Work Report
To better understand how organizations are adjusting to this new way of work, Avaya interviewed 1,000 individuals at US companies with 1–100 employees. In this report, explore their key findings and get tips on how to level up your business strategy.
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Understanding Business Continuity
A big part of your business continuity plan rests on your communications provider. How resilient they are in the event of a crisis will depend on three core factors: infrastructure, mobility, and global continuity. Download this guide to learn how to evaluate your providers for business continuity.
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Avaya Spaces—Workstream Collaboration For The Work-From-Anywhere Era
In today’s on-demand workforce, work gets done regardless of location or set schedules. We all need tools that streamline tasks and unify teams. With this brief, discover how to protect your information from hackers and keep your conversations safe and secure so you get the excitement and connection that we miss from the office.
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Life And Work Beyond 2020
This short paper highlights the findings of a global study commissioned by Avaya. The study surveyed over 10,000 people from 11 countries to discover the impacts of COVID-19 on consumer wellbeing and values. Download the eBook to review their results.
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The Aragon Research Globe™ For Video Conferencing, 2021
2020 will be remembered as the year that video conferencing overtook audio conferencing as the preferred communications interface for people to connect and meet. But who are the providers of video conferencing and how will they evolve?This report examines the 21 major providers in the market that is transitioning to intelligent video platforms.
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The Inner Circle Guide to Video & Next-Generation Customer Contact
In an industry which is now moving far more rapidly than it has in decades, many “next-generation” customer contact techniques and solutions are here now. In this extensive 65-page report, explore the techniques and technologies on the cusp of mainstream, from the rapid rise of video as a channel for customer contact to AI-augmented agents.
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We Are Sorry, The Page You Are Looking For Is Not Available.
In 2020, HR scrambled to successfully transfer face-to-face experiences online. As businesses get more comfortable with remote work, they’re searching for more permanent collaboration solutions for training. In this case study, explore how Halloran HR worked with Avaya Spaces to create a blended approach of face-to-face and online training.
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The Inner Circle Guide to Customer Engagement & Personalisation
“The Inner Circle Guide to Customer Engagement & Personalization” is part of the Inner Circle series of ContactBabel reports—a group of analyst reports investigating key customer contact solutions and business issues. Download your copy to learn more.
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Your Contact Center
Customers want to be able to interact with companies in their own way, on their own time—and across multiple platforms. Using a cloud contact center, like Avaya’s OneCloud CCaaS, makes it easier to provide that level of service. Learn about OneCloud and how you can get started with it in this eBook.
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St. John’s Lutheran School Maintains 100% Enrolment Using Avaya Spaces
St. John’s Lutheran School, located in a Chicago suburb, recently chose to implement Avaya Spaces, which enabled them to successfully transition the entire student body to an immersive online learning program within one week of the state’s shelter-in-place orders. Learn more in this case study.
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The 2021 Digital Campus: Cloud Communications As The Catalyst To Learning Innovation
Digital transformation in higher education is a key strategy, and communications and collaboration can be a gamechanger. Retiring outdated communication modalities and leveraging the capabilities and benefits of cloud-based communications remains an imperative. To learn more, download this Aragon Research report.
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Ehli Auctions Case Study
Ehli Auctions faced a surge in online and phone activity when COVID-19 restrictions meant customers could no longer gather onsite. Building on a history of digital innovation, Ehli turned to Avaya Cloud Office. Download this customer success story to learn what Ehli was able to accomplish with Avaya.
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The Best Communication Solutions are the Simplest Ones
Ever wonder what it would be like to not have to worry about your communications and just concentrate on your business? Download Avaya’s latest eBook to discover how an all-in-one business communications platform always delivers what you need when and where you need it.
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A Day In The Life Of Higher Education With Avaya Cloud Office
What many believed to be a temporary shift to remote education has become a permanent change to the way students, staff, and faculty communicate and collaborate. In this white paper, learn how Avaya Cloud Office by RingCentral can help enhance the way higher education institutions operate by providing enterprise-grade cloud communications.
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The 2021 Digital Campus: Cloud Communications as the Catalyst to Learning Innovation
Digital transformation in higher education is a key strategy, and communications and collaboration can be a gamechanger. Retiring outdated communication modalities and leveraging the capabilities and benefits of cloud-based communications remains an imperative. To learn more, download this Aragon Research report.
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Adopting Contact Center in the Cloud
As companies added more channels of engagement, call centers evolved into contact centers. And now, organizations are taking it a step further by moving to the cloud. Download this infographic to review the key benefits, deployment options, and vendor considerations for moving to the cloud.
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Four Ways CCaas Will Deliver a Better Employee and Customer Experience In 2021
As Gartner describes, the “everything customer,” today’s consumers want options—phone, text, chat and more—to contact you 24/7. Delivering that requires a cloud-based contact center. In this white paper, explore the 4 major ways a CCaaS can deliver a better employee and customer experience in 2021 and beyond.
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The Aragon Research Globe™ for Unified Communications and Collaboration, 2020
The market for an integrated UCC platform is growing as the functionality becomes more seamless. In this 2020 Aragon Research Globe for Unified Communications and Collaboration, compare 15 major providers.
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Curbside Patient Notification for Healthcare
Learn about curbside patient notification, and how it can help you serve your patients safely, in this product overview.
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Rethinking the Contact Center
Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center. This Nemertes research report outlines those strategies, as well as expert tips for boosting agent productivity, implementing chatbots, and more. Download your copy to get started.
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Enabling Intelligent Experiences for Customers and Employees
Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.
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Best Practices for Managing a Remote Workforce
In the time of COVID-19, organizations and their customers depend on unified communication solutions for quality experiences even when everyone is apart. However, it's ultimately up to HR to manage overall remote work experiences. This guide offers 6 best practices for managing a remote workforce—with the help of a UC solution like Avaya Spaces.
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Avaya Spaces: The Race to the Digital Workplace Starts with Meetings and Chat
Collaboration apps and communication apps have very little separating them, as these two progress further along their collision course. Yet despite the fact that these apps often have significant overlap, there’s a shockingly small number of vendors that offer a truly unified workplace experience. Read on to learn how Avaya Spaces bridges this gap.