All Research Sponsored By:Avaya
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Enabling Digital Transformation with the Right UCaaS Solution
A growing number of businesses are acknowledging the considerable benefits of cloud communications and are adopting hosted IP telephony and UCaaS solutions. In this Frost & Sullivan report, explore the benefits of UCaaS as well as the criteria businesses should consider when selecting a UCaaS solution and provider.
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Avaya Asia Pacific Customer Experience Index 2013
This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire.
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What’s New in IP Office 9.0
This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations.
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Full-size Collaboration for Midsize Companies - Avaya Solution Guide
This exclusive resource examines how your midsized organization can achieve the same level of collaboration and communication as large business and how you can use this to increase productivity and efficiency while decreasing costs.
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Full-size Collaboration for Midsize Companies
This informative resource examines how midsized organizations can utilize the bring your own device (BYOD) trend to dramatically improve enterprise collaboration to boost efficiency, productivity and worker satisfaction, all while cutting costs.
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Avaya's Healthcare Vision: The Smart Hospital
This exclusive resource examines a set of integrated healthcare communications solutions designed to seamlessly connect people, systems and processes. Read on to learn how you can improve patient care and overall efficiency all while cutting costs.
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Avaya Healthcare Solutions
This exclusive paper discusses how your organization can improve the patient experience while helping healthcare providers reduce costs and improve profitability by utilizing solutions that can enhance all aspects of the patient care lifecycle.
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Video-Enabled Healthcare Solutions
This informative paper discusses how you can roll out high-quality, video-enabled services faster with minimal risk and disruption so that your organization can achieve benefits similar to the incredible leaps that have been see within the healthcare industry.
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Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
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The Software-Defined Data Center is Key to IT-as-a-Service
This white paper provides an in-depth look into the migration to a software-defined data center. Discover how driving business growth has necessitated advancements in the technology infrastructure to allow IT to be delivered as-a-service.
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The Software-Defined Data Center: Creating DC-as-a-Service
This white paper provides insight to a software-defined network fabric for next-gen network infrastructures that reduces burdens while increasing agility. Find out how this innovative technology helps you achieve your business-critical initiatives.
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Alleviate Data Center Pain Points That Come From Network Bottlenecks
This resource details a highly strategic product that is fit-for-purpose for today's connectivity requirements and future-ready for the evolving and emerging application-driven needs of tomorrow.
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Avaya Fabric Connect Makes Multicast Simple (Really)
This podcast introduces an interesting solution to address the concern of legitimate use cases that haven't made multicast routing any less cumbersome to implement. Find out how you can deploy multicast routing a lot simpler using this innovative technology.
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The New World of IP Multicasting
This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting.
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Top 10 Things to Consider for Mobile Video Collaboration Success
Success with mobile video collaboration hinges on careful planning. This brief resource counts down 10 considerations that will help ensure your mobile video strategy is well-thought-out, properly-sized, and future-ready.
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Vendor Landscape: Video Conferencing
This resource takes an in-depth look at the videoconferencing (VC) vendor marketplace, as well as must-have VC capabilities and features. Also inside, find a side-by-side comparison of VC vendor strengths and weaknesses.
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IP Office eBook: Communications for your Growing Business
Organizations of all shapes and sizes are struggling to keep pace with the speed of today's anytime, anywhere business world. This eBook introduces an IP-based unified communications solution that will give you the tools you need to stay competitive.
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Getting Mobile Collaboration Right
This valuable guide offers information and advice to help you prepare and build an intelligent mobile collaboration strategy.
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Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center
This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge.
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What’s New with IP Office 8.1
This brief guide details the new features and improvements of the communications system IP Office 8.1, explaining how this tool can help you support increased scalability, integrated video collaboration, increased mobility, and more.
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Avaya Video Collaboration Solution for IP Office
In the age of the globally-dispersed business, IT and organizational leaders are searching for ways to improve collaboration. This data sheet introduces a video collaboration solution that can make meetings more productive, efficient, and meaningful for organizations of all sizes.
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Seven Trends Driving Effectiveness in the Contact Center
Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center.
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Delivering a Superior Customer Experience
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.
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How Mobile Devices are Driving Innovations in Contact Centers
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.
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Benchmarking in the contact center: Tips for managing what you measure
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.