All Research Sponsored By:Avaya
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Transform Into The New Future Of Work
Learn about Avaya’s workstream collaboration solution, and how it’s helping organizations prepare for the future of work in this blog post.
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Not All Cloud Contact Center Solutions Are Created Equal: The Top Three Considerations When Moving To The Cloud
If you operate an on-premises contact center, you’re likely in the process of shifting to a cloud-based model or at least considering doing so. But not all cloud solutions are created equal. Explore the top 3 considerations you should review when planning your move to the cloud, in this blog post.
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Conversational Al For Cx: What, Why, And How
Check out this article for an overview on conversational AI including 3 benefits it brings to customer experience management, what it looks like in action, and how to get started.
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Create An Effortless Experience For Customers
In today’s economy, providing an effortless customer experience is a key competitive differentiator. Click through this webpage to learn about Avaya’s CCaaS solution and how features like AI can help you keep up with changing customer expectations.
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From Employee Retention To Green Strategies: Why Remote Working Will Stay Long After The Pandemic
Research shows that over 80% of businesses plan to maintain a partially remote work structure even after the pandemic is no longer a threat. Explore the shift to remote work, as well as what it means for employees and companies, in this blog post.
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For The Second Year In A Row, Avaya Wins For Contact Center Innovation
Since day one, Avaya has been committed to continuously driving contact center innovation to help companies create experiences that matter. Explore some of the ways organizations are innovating using Avaya’s intelligent contact center solutions in this blog post.
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Remote Work Is Here To Stay. Make It Work With UCaaS.
If organizations are serious about long-term remote work, they need to create an effortless and unified strategy around the individual meeting, calling, and team messaging apps using UCaaS. To learn more about the benefits of UCaaS and how to find the best solution for your organization, check out this blog post.
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Asia-Pacific Inbound Contact Routing Systems Market Leadership Award
Download this Frost & Sullivan report to learn about Avaya's Intelligent Xperiences (IX) product portfolio, and see why the vendor was recently recognized as a Market Leader.
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Malaysia Contact Center Applications Vendor Of The Year
Avaya, a leading unified communications, contact center, and technology services provider, recently awarded Malaysia Contact Center Applications Vendor of the Year. Download the report to learn more about the award and why they were chosen as the winner.
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Work From Anywhere—Adapting To Today’s Changing Econom
Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices, as a result of COVID-19—changing the future of work as we know it. Get insight from Aragon Research CEO, Jim Lundy, and Avaya CMO, Simon Harrison, on how the workplace is expected to change in the next few years, and predicted impacts.
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Serving The Everything Customer
Modern customers have expectations that are so varied and high that Gartner has named them the “Everything Customer,” which begs an important question—how can you meet these seemingly impossible demands? Read this short Avaya blog post to learn how memorable, personalized, intelligent experiences can help satisfy increasingly lofty CX expectations.
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Move Your Business Forward With Avaya Onecloud™
Today’s work environment demands flexibility without business disruption. Use this guide to explore how combining software, support, and devices into a single bundle can help your team align with cloud transformation ambitions. Get started here.
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The Versatility Of Avaya Onecloud
In this solution brief, explore the key features and capabilities of Avaya OneCloud, which combines cloud solutions, business communication, and collaboration solutions. Explore more here.
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Thinking Of Cloud Communications? Here’s How To Match The Right Solution To Your Needs
As we move to a new world of work that freely flows between the office and everywhere else, finding the right UCaaS solution for your organization will be vital. In this blog post, learn 5 tips to help keep the selection process simple and find your best match to maximize the full potential of UCaaS.
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Southeast Asia Contact Center Applications Market Leadership Award
Avaya is one of the top contact center solution vendors in Southeast Asia, delivering innovative, intelligent, and secure customer experiences. They were recently named as a Market Leader in Frost & Sullivan’s Best Practices Awards. Read this report to learn about their offerings and the key capabilities that make them a leader.
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Envisioning The Future Of The Cloud Multiexperience
Cloud-based communication platforms have taken center stage as organizations adjust to remote work and collaboration. In this article, explore the top cloud communication trends today, and how Communications Platform as a Service (CPaaS) can transform your organization. Read more here.
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It’s Time To Compose A Better Home Office Experience
In this blog post, learn how Avaya Vantage can help meet the specific needs of the home office worker to enable them to better manage their time, their meetings and their work.
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New Cx Centers Serve Today’s “Everything” Customer
Contact centers today are facing increasing pressure to become intelligent, work-from-anywhere digital hubs that help organizations better serve customers across all channels. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the major factors driving this change. Here what he has to say in this podcast.
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The Power Of Connection: Why You Should Integrate Your Business Apps With Ucaas
A recent Harmon.ie survey of information workers reports that, on average, 74% of employees have at least 5 apps open at one time and 16% use more than 15 apps per business day. In this white paper, learn how cloud communications can help businesses unify their work ecosystems to help ease the strain on the IT department and end users.
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Six Ways to Put Avaya OneCloud™ CCaaS to Work for Your Business
Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.
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Can Chatbots Really Deliver A Better Citizen Experience?
As states look to improve their citizens’ digital experiences, they’re faced with budgetary constraints and increasingly high customer expectations. Read this Avaya post to learn how AI-enabled chatbots, on top of other AI powered tools, can save hundreds of thousands of employee hours while helping to ease and accelerate the citizen experience.
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Frost & Sullivan Places Avaya As Clear Leader In Workforce Engagement
Read on to learn how Avaya’s comprehensive approach to workforce engagement earned it Frost & Sullivan’s 2020 Leader for Growth, Innovation & Leadership award in workplace optimization, signifying a platform that empowers customers with the ability to deliver a best of class, end-to-end, customer engagement strategy
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From Workplace Chaos To Zen
Disparate workplace apps intended to streamline workflow have instead sparked an app overload that’s undermining productivity in businesses around the world. So, what can you do to avoid it? Find out in this white paper, which explains what app overload is and how it happens, as well as instructions for mana
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Crm Role In Omnichannel And The Journey Towards Multiexperience
Read this short blog post to learn how technologies like AI and CRM solutions can best be used, alongside with human expertise and experience, to create a truly omnichannel experience where others have failed.
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The 2021 Digital Campus: Cloud Communications as the Catalyst to Learning Innovation
Digital transformation in higher education is a key strategy, and communications and collaboration can be a gamechanger. Retiring outdated communication modalities and leveraging the capabilities and benefits of cloud-based communications remains an imperative. To learn more, download this Aragon Research report.