All Research Sponsored By:Avaya
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Unlock the Full Potential of Your Digital Future
Cloud communications and collaboration capabilities have enabled organizations with new ways of doing business, even amidst a global pandemic. However, yesterday’s solutions aren’t equipped to support the future of work. Access this Frost & Sullivan white paper to unlock the full potential of your digital future.
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2021 State of Hybrid Work Report
To better understand how organizations are adjusting to this new way of work, Avaya interviewed 1,000 individuals at US companies with 1–100 employees. In this report, explore their key findings and get tips on how to level up your business strategy.
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Understanding Business Continuity
A big part of your business continuity plan rests on your communications provider. How resilient they are in the event of a crisis will depend on three core factors: infrastructure, mobility, and global continuity. Download this guide to learn how to evaluate your providers for business continuity.
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The Inner Circle Guide to Customer Engagement & Personalisation
“The Inner Circle Guide to Customer Engagement & Personalization” is part of the Inner Circle series of ContactBabel reports—a group of analyst reports investigating key customer contact solutions and business issues. Download your copy to learn more.
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Your Contact Center
Customers want to be able to interact with companies in their own way, on their own time—and across multiple platforms. Using a cloud contact center, like Avaya’s OneCloud CCaaS, makes it easier to provide that level of service. Learn about OneCloud and how you can get started with it in this eBook.
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St. John’s Lutheran School Maintains 100% Enrolment Using Avaya Spaces
St. John’s Lutheran School, located in a Chicago suburb, recently chose to implement Avaya Spaces, which enabled them to successfully transition the entire student body to an immersive online learning program within one week of the state’s shelter-in-place orders. Learn more in this case study.
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The 2021 Digital Campus: Cloud Communications As The Catalyst To Learning Innovation
Digital transformation in higher education is a key strategy, and communications and collaboration can be a gamechanger. Retiring outdated communication modalities and leveraging the capabilities and benefits of cloud-based communications remains an imperative. To learn more, download this Aragon Research report.
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Ehli Auctions Case Study
Ehli Auctions faced a surge in online and phone activity when COVID-19 restrictions meant customers could no longer gather onsite. Building on a history of digital innovation, Ehli turned to Avaya Cloud Office. Download this customer success story to learn what Ehli was able to accomplish with Avaya.
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The Best Communication Solutions are the Simplest Ones
Ever wonder what it would be like to not have to worry about your communications and just concentrate on your business? Download Avaya’s latest eBook to discover how an all-in-one business communications platform always delivers what you need when and where you need it.
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Six Ways to Put Avaya OneCloud™ CCaaS to Work for Your Business
Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.
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A Day In The Life Of Higher Education With Avaya Cloud Office
What many believed to be a temporary shift to remote education has become a permanent change to the way students, staff, and faculty communicate and collaborate. In this white paper, learn how Avaya Cloud Office by RingCentral can help enhance the way higher education institutions operate by providing enterprise-grade cloud communications.
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The 2021 Digital Campus: Cloud Communications as the Catalyst to Learning Innovation
Digital transformation in higher education is a key strategy, and communications and collaboration can be a gamechanger. Retiring outdated communication modalities and leveraging the capabilities and benefits of cloud-based communications remains an imperative. To learn more, download this Aragon Research report.
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Adopting Contact Center in the Cloud
As companies added more channels of engagement, call centers evolved into contact centers. And now, organizations are taking it a step further by moving to the cloud. Download this infographic to review the key benefits, deployment options, and vendor considerations for moving to the cloud.
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Four Ways CCaas Will Deliver a Better Employee and Customer Experience In 2021
As Gartner describes, the “everything customer,” today’s consumers want options—phone, text, chat and more—to contact you 24/7. Delivering that requires a cloud-based contact center. In this white paper, explore the 4 major ways a CCaaS can deliver a better employee and customer experience in 2021 and beyond.
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The Aragon Research Globe™ for Unified Communications and Collaboration, 2020
The market for an integrated UCC platform is growing as the functionality becomes more seamless. In this 2020 Aragon Research Globe for Unified Communications and Collaboration, compare 15 major providers.
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Curbside Patient Notification for Healthcare
Learn about curbside patient notification, and how it can help you serve your patients safely, in this product overview.
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Rethinking the Contact Center
Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center. This Nemertes research report outlines those strategies, as well as expert tips for boosting agent productivity, implementing chatbots, and more. Download your copy to get started.
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Enabling Intelligent Experiences for Customers and Employees
Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.
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Best Practices for Managing a Remote Workforce
In the time of COVID-19, organizations and their customers depend on unified communication solutions for quality experiences even when everyone is apart. However, it's ultimately up to HR to manage overall remote work experiences. This guide offers 6 best practices for managing a remote workforce—with the help of a UC solution like Avaya Spaces.
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The Aragon Research Globe for Intelligent Contact Centers, 2020
The contact center market is one that is in flux thanks to high demand for cloud contact centers in enterprises both large and small. In addition, AI powered contact centers and omnichannel models are becoming significantly more popular. Access this Aragon Research report to evaluate the performance of 15 major provides in this market for yourself.
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Enabling Digital Transformation with the Right UCaaS Solution
A growing number of businesses are acknowledging the considerable benefits of cloud communications and are adopting hosted IP telephony and UCaaS solutions. In this Frost & Sullivan report, explore the benefits of UCaaS as well as the criteria businesses should consider when selecting a UCaaS solution and provider.
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Avaya Asia Pacific Customer Experience Index 2013
This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire.
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What’s New in IP Office 9.0
This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations.
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Full-size Collaboration for Midsize Companies - Avaya Solution Guide
This exclusive resource examines how your midsized organization can achieve the same level of collaboration and communication as large business and how you can use this to increase productivity and efficiency while decreasing costs.
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Full-size Collaboration for Midsize Companies
This informative resource examines how midsized organizations can utilize the bring your own device (BYOD) trend to dramatically improve enterprise collaboration to boost efficiency, productivity and worker satisfaction, all while cutting costs.