All Research Sponsored By:Avaya
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6 Best Practices for Remote Contact Center Agents
Download this infographic to explore 6 best practices that can help your contact center agents be successful when they’re working remotely.
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Enabling Intelligent Experiences for Customers and Employees
Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.
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Avaya IX Meetings
Today’s businesses are considering communications and collaboration platforms that deliver connectivity and integration via the cloud. And with the nature of work turning remote, more and more employees are collaborating using their own devices. Meet the challenge by immersing yourself in this data sheet about Avaya IX Meetings.
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Improving Customer and Employee Experience with UCaaS
Multiexperience fundamentally changes customer and employee engagement by requiring businesses to provide optimal experiences that are tailored to the individual user. In this blog, learn how a modern UCaaS solution can help provide this level of communications that fits into how people work and engage.
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Avaya Workspaces
Avaya Workspaces gives agents, supervisors, and other service personnel one place to access the information they need to deliver a superior customer experience. Learn about the solution and the benefits it could offer your contact center in this brief video.
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2020 Best Practices Award: Avaya for Workforce Optimization
Frost & Sullivan chose to produce a Frost Radar on a key market within the contact center industry—workforce optimization (WFO)—because it drives performance, agent engagement, and improved customer experience (CX). Download a copy of the report to see why Avaya was recognized as the top innovator for the WFO market.
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Avaya Spaces: Powering Your Digital Workplace
Meeting the challenges of an unpredictable, work-from-anywhere world is a lot easier with always-on cloud collaboration. Watch this brief video to learn about Avaya Spaces and how it can support your digital workplace.
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Now could be the time to shift your contact center to the cloud
With benefits like increased cost savings, flexibility, scalability and more, it’s not surprising that there’s been a steady rise in cloud contact center adoption. Read this blog post to explore some of the top benefits of shifting your contact center to the cloud.
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Avaya Spaces Demo: Hosting a Video Meeting
If your organization has recently integrated Avaya Spaces into its unified communications architecture, then you probably preparing to use it for videoconferencing. Help is here if you’ve gotten stuck trying to perform a certain function in a video meeting. Watch this short video for a demo on hosting meetings with Avaya Spaces.
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Avaya Spaces Immersive Meetings & Team Collaboration
Today’s communications platforms are gearing themselves toward a future of ‘always on.’ This means that collaboration tools need to work on any device at any location. But they also need to be simple enough not to give employees a UX headache. Most important, however, is security. Scan this data sheet to learn about Avaya Spaces.
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AI isn’t Artificial in the Contact Center
Contrary to its name, AI is anything but artificial; the technology enables contact centers to deliver more authentic and meaningful experiences than ever before. In one recent webinar, Avaya discussed the benefits of using AI before, during and after a customer interaction takes place. Explore the key takeaways in this blog post.
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The Essential Role of a Modern Contact Center
The coronavirus pandemic has had lasting effects on the contact center. It’s motivated many vendors to shift focus and consider new areas of innovation. Explore Avaya’s take on how the contact center has—and will continue to—change as a result of digitization and business uncertainty in this blog post.
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Avaya OneCloud™ Subscription
Today’s work environment demands flexibility without business disruption. Using a comprehensive workforce solution, like the Avaya OneCloud Subscription, can make it a lot easier to achieve that. Learn about Avaya’s solution and its features in this infographic.
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Work Has Changed, But Has Your Phone System?
For years, traditional phone systems have been the backbone of business communications. But as employees explore seemingly endless ways to interact with the digital world, the need for cloud communications have become inevitable. In this blog post, uncover 3 reasons you should make the switch to the cloud.
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Using AI Routing to Find Your Contact Center Soulmate
Read this blog post to see how using AI can help you navigate all the difference personalities in the contact center.
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Charter College International High School Goes Virtual
Watch this video to learn about Charter College International High School’s experience using Avaya’s UC solution, and see how it has enabled a quick transition to remote learning.
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Best Practices for Managing a Remote Workforce
In the time of COVID-19, organizations and their customers depend on unified communication solutions for quality experiences even when everyone is apart. However, it's ultimately up to HR to manage overall remote work experiences. This guide offers 6 best practices for managing a remote workforce—with the help of a UC solution like Avaya Spaces.
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Avaya & Google Cloud Contact Center AI for Healthcare
In their recent collaboration, Avaya and Google Cloud emphasize that in healthcare, a patient’s experience goes far beyond a doctor’s visit. Learn how the Avaya and Google Cloud Contact Center leverages AI to deliver the best experiences for both patients and staff.
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Team Collaboration with Avaya Spaces
The world has changed dramatically in just a few weeks – and nowhere is this more evident in how organizations are now communicating and collaborating. Avaya Spaces is one of the solutions enabling this new way of work. Read this blog post to learn about Avaya Spaces and its features.
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Contact Center of the Future
As the white-hot core of customer experience, the contact center needs to fundamentally evolve for organizations to remain competitive in an increasingly digital world. Read this blog post to explore the 5 essential features for the contact center of the future.
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Hydro Ottawa Keeps Customers Energized With Avaya OneCloud CCaaS
Read this case study to see how Avaya helped ensure the safety of Hydro Ottawa’s employees while enabling customers to engage with the company they depend on.
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Avaya Spaces: The Race to the Digital Workplace Starts with Meetings and Chat
Collaboration apps and communication apps have very little separating them, as these two progress further along their collision course. Yet despite the fact that these apps often have significant overlap, there’s a shockingly small number of vendors that offer a truly unified workplace experience. Read on to learn how Avaya Spaces bridges this gap.
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Avaya Workplace
Customers and employees expect engagement on multiple channels and via multiple forms of media—meaning that the voice-only communication tools employed by many businesses are outdated. Check out Avaya Workplace to see how Avaya embeds communications directly into the various browsers, applications, and tools your employees use.
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Your Next Move to the Future
For a large portion of companies, digital transformation takes shape in improving customer service and enhancing employee efficiency. Read this blog post to evaluate whether or not the contact center subscription model is the right approach for your business as you seek to embrace AI, cloud computing, and other rapidly evolving technologies.
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The Aragon Research Globe for Intelligent Contact Centers, 2020
The contact center market is one that is in flux thanks to high demand for cloud contact centers in enterprises both large and small. In addition, AI powered contact centers and omnichannel models are becoming significantly more popular. Access this Aragon Research report to evaluate the performance of 15 major provides in this market for yourself.