All Research Sponsored By:Avaya
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The Future of the Contact Center
In this Gartner research report, discover what to expect from the future contact center. Learn how AI can help revolutionize your engagement and interactions, and explore the technological changes paving the way for the contact center of the future, including cloud technology, chatbots, and more.
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CapEx vs. OpEx: Considerations for Moving UC to the Cloud
In this white paper, learn about the financial implications of moving UC to the cloud, and how it can help you save money.
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Optimizing the Agent Journey to Perfect the Customer Journey
With this white paper, discover how updated quality management and workforce management tools can help contact centers create a first-class customer experience, and learn how to create a more empowered, engaged workforce through the use of omnichannel workforce management tools.
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Avaya State Of The Desktop Report
In a survey of over 1,200 full-time workers, 43% reported that their primary communication device at work is a dedicated desktop phone, according to Avaya's State of the Desktop Report. Download the full report to review other desktop communication trends.
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IT Decision-Maker Survey: Cloud Computing Trends
Jump into this report to find out how over 550 IT leaders responded when quizzed on how they're planning and executing cloud strategies – and what challenges they're encountering along the way.
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A Buyer's Guide to Cloud Communications
This ZK Research buyer's guide for cloud communications looks at the top digital drivers changing enterprise networks, and explores why now may be the time to move UC and contact center communications to the cloud.
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8 Reasons UCaaS Providers Should Modernize Their IP Device Portfolios
While claims of the "death" of the IP desktop phone are far from reality, devices deployed in the office do need an upgrade eventually. In this Frost & Sullivan research report, find out why modern IP devices continue to be important and how Avaya rises to the occasion by providing a broad array of communications endpoints options.
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How Digital CX Nurtures The Human Connection To Your Brand
As an extension of in-person customer experience, digital engagements are often the most frequent opportunities marketers have to entice personal interaction with their brand. Read this resource for advice from marketing executives at companies such as SAP and Pearle Vision on how they are making personalized connections with customers.
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Avaya Equinox Experience: Simplify Communications and Optimize Productivity
Download this white paper to learn about a unified communications suite that can fit into how your employees already work instead of changing how they work—helping them stay in touch on their device of choice as they move throughout their day.
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Telekom Serbia Turns Contact Center into Profit Center with Avaya
Download this case study to learn how Telekom Serbia increased their customer satisfaction rate by almost 16%, while also improving support for mobile services.
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AI to Better Engage your Digitally Connected Customer
Access this white paper to learn about Avaya AVA, an AI cloud system that leverages a Chat Bot and NLP to provide integration of social messaging and automation of digital interactions—making it easier to deliver personalized customer experiences.
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Avaya Equinox Experience: Team Collaboration Integration
Download this white paper to learn about Avaya Equinox, an integrated unified communications and collaboration platform that gives users a single place to keep themselves up to date and productive regardless of where their day may take them.
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Digital Transformation: Insight into Getting It Right!
Download this IDC report to learn how UCC tools can enable organizations to operate and grow the business in new ways, help capitalize on and establish new innovative business models, and deliver more comprehensive worker and customer experiences.
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Digital Transformation: Insight Into Getting It Right
Download this research report and explore how you can leverage digital transformation opportunities and initiatives to improve customer and employee experience.
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Avaya Asia Pacific Customer Experience Index 2013
This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire.
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What’s New in IP Office 9.0
This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations.
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Full-size Collaboration for Midsize Companies - Avaya Solution Guide
This exclusive resource examines how your midsized organization can achieve the same level of collaboration and communication as large business and how you can use this to increase productivity and efficiency while decreasing costs.
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Full-size Collaboration for Midsize Companies
This informative resource examines how midsized organizations can utilize the bring your own device (BYOD) trend to dramatically improve enterprise collaboration to boost efficiency, productivity and worker satisfaction, all while cutting costs.
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Avaya's Healthcare Vision: The Smart Hospital
This exclusive resource examines a set of integrated healthcare communications solutions designed to seamlessly connect people, systems and processes. Read on to learn how you can improve patient care and overall efficiency all while cutting costs.
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Avaya Healthcare Solutions
This exclusive paper discusses how your organization can improve the patient experience while helping healthcare providers reduce costs and improve profitability by utilizing solutions that can enhance all aspects of the patient care lifecycle.
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Video-Enabled Healthcare Solutions
This informative paper discusses how you can roll out high-quality, video-enabled services faster with minimal risk and disruption so that your organization can achieve benefits similar to the incredible leaps that have been see within the healthcare industry.
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Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
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The Software-Defined Data Center is Key to IT-as-a-Service
This white paper provides an in-depth look into the migration to a software-defined data center. Discover how driving business growth has necessitated advancements in the technology infrastructure to allow IT to be delivered as-a-service.
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The Software-Defined Data Center: Creating DC-as-a-Service
This white paper provides insight to a software-defined network fabric for next-gen network infrastructures that reduces burdens while increasing agility. Find out how this innovative technology helps you achieve your business-critical initiatives.
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Alleviate Data Center Pain Points That Come From Network Bottlenecks
This resource details a highly strategic product that is fit-for-purpose for today's connectivity requirements and future-ready for the evolving and emerging application-driven needs of tomorrow.