New Analytics Approach Needed for Contact Center Success
As customer experience is quickly becoming the distinguishing factor among competitors, contact center professionals are paying closer attention to performance. To do so, most contact centers gravitate toward "typical metrics," said Tim Montgomery, CEO of contact center management firm Culture.Service.Growth (CSG). But typical isn't cutting it anymore.
This exclusive e-guide features advice from Montgomery and other experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.
Read now to discover how to optimize both your social media and performance data to create engaging, efficient, relevant customer experiences every time.