Pervasive Computing Research
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Enterprise Social Tools Need UC Integration to Thrive
Sponsored by: TechTarget SecurityThis expert E-Guide from SearchUnifiedCommunications.com explores why enterprise social networking tools need to be integrated with your everyday unified communications (UC) tools to be successful and unveils the benefits such an effort can provide.
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Growing Revenue with Smart Marketing
Sponsored by: TechTarget Customer ExperienceIn this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination.
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Editorial Tip: CRM Expert Predictions for 2011
Sponsored by: InforWith 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience.
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Editorial Tip: Measuring the ROI of Social CRM: No easy task
Sponsored by: InforAs more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.
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Effectively Leveraging CRM Analytics
Sponsored by: MicroStrategyThis expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.
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eGuide: Best practices for streamlined, successful case outcomes
Sponsored by: IBMGreat case management results don't happen by magic, and they don't even happen just by hard work. They're often due to following proven best practices. This e-guide will introduce readers to our tried-and-true best practices for effective case management and five potential barriers to successful case outcomes—and advice for addressing them.
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Enabling the Business with Social Relationship Platforms
Sponsored by: HootsuiteSocial media is quickly becoming a key part of enterprise business strategy. According to an IDG Research survey, 73% of respondents expect it to be critical or very important in the coming years. So how can CIOs prepare for and encourage the adoption of social media in the enterprise in a secure, compliant way?
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Enterprise Collaboration Strategy: Tips for Success and Best Practices for Making the Business Case
Sponsored by: Jive SoftwareAccess the following expert e-guide to join Dawn Lacallade, the director of social strategy and content programming at LiveWorld in San Jose, Calif., to explore the top 10 tips for enabling a successful enterprise collaboration strategy.
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Everything You Need to Know About Business Social Collaboration
Sponsored by: CiscoThis expert e-guide covers the convergence of unified communications and collaboration and social software to create collaborative communications.
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Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical
Sponsored by: IBMAs businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation.
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Executive Visions on Video in the Workplace
Sponsored by: UStreamAccess the following white paper to uncover how leading executives are leveraging the effectiveness of live video for higher sales and customer engagement. Discover the technology to consider and why a live video initiative should be implemented as soon as possible.
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Expanding Information Access Initiatives with Embedded Enterprise Search
Sponsored by: Vivisimo, Inc.This paper focuses specifically on what application developers—specifically, ISVs and solution integrators—need to do in order to satiate this emerging market demand. Read on to learn some of Vivisimo's capabilities and how ISVs and solution integrators can leverage them to address evolving search challenges within their respective applications.
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Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest
Sponsored by: MicrosoftDiscover how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses and get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.
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Five guidelines for avoiding common social-collaboration challenges in case management
Sponsored by: IBMThis Tip Guide offers expert advice for avoiding social/collaborative headaches in case management. Also included are key findings from ebizQ.com's own just-completed survey of business and IT professionals who are using case management at their organization.
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Fortis Integrates Banking Systems for Realtime Information Sharing with WebSphere Software from IBM
Sponsored by: IBM Software GroupNew banking regulations required Fortis to more efficiently process credit applications. To achieve this, Fortis needed real-time access to external information resources, as well as seamless integration among branch offices.
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From Social Media to Social CRM: Reinventing the Customer Relationship
Sponsored by: IBMAccess the following white paper to uncover the steps to building a social CRM strategy—who needs to be part of the strategy, how to evaluate the customer relationship control, and more.
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Full Sail University Success Story: Building a Better Educational Website
Sponsored by: Crafter Software_Rivet LogicFind out how Full Sail experienced a jump in site visitors, page views and time on site. The new online presence has helped Full Sail instill the message that if offers both online and on-campus degree programs.
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Gain Social Insight: Connect Business And IT into One Conversation
Sponsored by: Hewlett Packard EnterpriseThis white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster.
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Gartner Sees Cloud Computing, Mobile Development Putting IT on Edge
Sponsored by: IBMThis fall, Gartner Inc.'s 2012 ITxpo conference centered around the highly disruptive, consumer-driven group of phenomena that consists of cloud computing, Web information, mobile devices, and social media innovations. Read this expert e-guide to find out what conclusions Gartner reached about how IT should be adjusting.
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Get Started with Social Relationship Management
Sponsored by: Oracle CorporationIf you are looking for a way for your brand to succeed in the ever-changing social media landscape and deliver tangible results, follow the three important steps listed in this fascinating paper. Read on now to find startling facts, gain key insights about Social Relationship Management, and better your brand – long-term.
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Harnessing Social Media to Boost the Bottom Line
Sponsored by: TechTarget Customer ExperienceLaunching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM.
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Hitting the Information Governance and Compliance Sweet Spot
Sponsored by: IBMIn this expert e-guide from SearchCompliance.com, technology law expert Jeffrey Ritter discusses the complications and benefits that arise between data governance and compliance rules.
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How Michigan State University Calculates Likelihood of Philanthropic Engagement
Sponsored by: IBMThis case study describes how MSU leveraged business intelligence and predictive analytics to gain deep insight into an individual alum's potential to give.
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How Social Business Pays Off
Sponsored by: Jive SoftwareSocial collaboration technology is a hot topic in the business applications space today -- but what about the hard numbers? Many companies are wary and want concrete proof of ROI and payback. Fortunately, this informative resource offers just that.
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How social/collaborative approaches can build bridges in case management
Sponsored by: IBMIn this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.