Seven Trends Driving Effectiveness in the Contact Center

Seven Trends Driving Effectiveness in the Contact Center

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Customers want to use social media, video, instant messaging and more to contact you. Without losing the real-time interaction of a phone call, they want to connect on their preferred channel at any time of day. Read the new research in Seven Trends Driving Effectiveness in the Contact Center.

Vendor:
Avaya
Posted:
Feb 8, 2021
Published:
Apr 30, 2013
Format:
PDF
Type:
White Paper
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