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IT Service Management Research

  • 5 remedies for the top IT pains (Wipro)

    Sponsored by: ServiceNow

    The shifts in hybrid workforce and distributed infrastructure processes have revealed acute shortfalls in today’s IT systems, like high costs and poor service experiences. Examine the following e-book, which presents 5 remedies for these infrastructure and service management pain points.

  • CPP InVision Managed Services

    Sponsored by: CPP Associates

    Check out this short video to learn how you can cut IT service costs and drive innovation and revenue with CPP InVision Managed Services, with end-to-end IT managed services that expand the breadth and depth of your ongoing technology support, maintenance, and security.


    Sponsored by: Beta Systems

    Access this data sheet from Beta Systems to learn about _beta access for RACF, a solution that delivers simple administration, monitoring, and auditing of your z/OS security system, replacing the costly tools you use today while providing the same functionality.

  • BICS Demonstration Webinar

    Sponsored by: Beta Systems

    Managing disparate, multi-vendor IT infrastructure components is no easy feat. Inside this demonstration video, take a closer look at Beta Systems’ Business Infrastructure Control Solution and find out how it can optimize your ITOM practices.

  • Computer Weekly - 28 September 2021: Chancellor Rishi Sunak talks tech

    Sponsored by:

    In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.

  • Squeeze the most ROI from your strategic initiatives

    Sponsored by: ServiceNow

    Maximizing ROI from strategic IT initiatives is a top digital transformation goal. This eBook offers insights on how to plan and execute a successful IT business management effort. Open now to learn more.

  • Windows 10: How the client operating system is evolving

    Sponsored by:

    A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

  • Evaluating The Servicenow Virtual Agent? What You Need To Know.

    Sponsored by: Espressive

    If you are evaluating the ServiceNow virtual agent for employee self-help across your enterprise, this eBook should help. The eBook is divided into two sections: 5 questions to ask ServiceNow about their virtual agent and 5 reasons why ServiceNow customers choose Espressive Barista. Open now to help you in your evaluation process.

  • Dexcom IT and HR Leaders Collaborate to Deliver Innovative Employee Self-Help

    Sponsored by: Espressive

    Open up this case study to learn how Dexcom, faced help desk challenges with assistance from Expressive’s AI-based virtual support agent, and see the results of that implementation.

  • How To Get Fast Time To Value When Automating Your It Help Desk For The New Normal

    Sponsored by: Espressive

    This eBook will equip you with the requirements for achieving fast time to value with your help desk automation initiative so you can enable your workforce for the new normal. Open now to get started.

  • Digital Transformation Should Start With Your IT Help Desk.

    Sponsored by: Espressive

    Due to the pandemic, IT budgets are only growing 2% in 2021. That means budgeting is still crucial, creating a greater need for digital transformation. This eBook discusses why digital transformation should begin with your internal help desk, 3 key requirements for selecting a virtual service agent for employee self-help, and more.

  • 2020 Media Consumption Series - Why

    Sponsored by:

    In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

  • Project Brief: Inside Juniper's radical IT transformation

    Sponsored by:

    Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

  • Computer Weekly - 16 March 2021: Containers play a key role in post-pandemic IT architectures

    Sponsored by:

    In this week's Computer Weekly, our latest buyer's guide examines the key role that container technology will play in post-pandemic IT architectures. The UK government is under fire for its opaque approach to gigabit broadband strategy. And we assess the storage options for the growing volumes of unstructured data. Read the issue now.

  • The Observability Pipeline Buyer’s Guide

    Sponsored by:

    Download this guide to explore a checklist of key ideas to consider when looking at a observability pipeline, such as protocol support and management systems. Plus, alternative build strategies for implementing one in your organization.

  • Magic Quadrant for IT Service Management Tools

    Sponsored by: ServiceNow

    ITSM tools are mostly used by IT service desks and IT service delivery functions. In this Magic Quadrant report, the experts at Gartner identify vendors in the ITSM market to help business leaders align their current and future IT roadmaps.

  • The Five Challenges Of Modern It Operations

    Sponsored by: OpsRamp

    Check out this white paper to read about the 5 challenges of modern IT operations and discover the key features and capabilities of service-centric IT operations management from OpsRamp.

  • Magic Quadrant for IT Risk Management

    Sponsored by: ServiceNow

    IT risk management (ITRM) has emerged as a key pillar in assessing risk, bolstering security and addressing compliance needs. Read this Gartner Magic Quadrant Report for an in-depth comparison of the capabilities of top ITRM vendors and offerings in today’s market.

  • Practical Strategies for IT Cost Containment

    Sponsored by: Service Express

    Access this blog post to evaluate 3 key takeaways when CFOs collaborate with IT to fuel cost management strategies in order to improve liquidity positions.

  • The Ultimate Buyers Guide to Managed IT Services

    Sponsored by: OneNeck IT

    The value that managed IT services ultimately deliver can vary significantly from provider to provider. Save a copy of this 20-page eBook to access an in-depth overview of managed IT services and to learn what attributes to look for in potential providers.

  • Adapt ITSM workflows for modern IT needs

    Sponsored by: SearchITOperations

    ITSM workflows help an organization pull together services from myriad systems into a semblance of order -- even as IT shops transform themselves into cloud-based and DevOps-focused operations. Open up this handbook to learn more.

  • ServiceNow adds mobile app to 'New York' Now Platform

    Sponsored by: ServiceNow

    ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.

  • Jumpstart E-guide 2

    Sponsored by: AutomatePro

    Deep dive into this exclusive E-Guide to explore ServiceNow and the newest features, products, and services they offer, as well as their story of how they started out and where they are today. Open now to learn about their newest addition of AI and machine learning, why they positioned their Now Platform as a workforce engine, and more.

  • How to Maintain a Firm Grip on Technical Asset Management

    Sponsored by: Livingstone Group

    Read this expert guide from to learn how to maintain a firm grip on your technical asset management and to resolve any lack of visibility before it becomes a business issue.

  • Service Intelligence: Putting Intelligence into ITSM Tools

    Sponsored by: Splunk

    What exactly is service intelligence and how does it work with ITSM tools? Download this E-Guide to discover the answers to these questions, as well as service intelligence's practical uses in the context of enterprise IT.

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