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IT Service Management Research

  • Top Strategic Technology Trends for 2021

    Sponsored by: Apcela

    In this resource, the experts at Gartner walk you through the top strategic technology trends set to rock the business world in 2021: the Internet of Behaviors, AI engineering, hyperautomation, and many more.

  • Incident Management Tour Video Standard Upsell

    Sponsored by: Atlassian

    Swift, easy, and lasting resolution of incidents is a key part of having a functional IT service architecture. Watch this brief tour to see how Jira Service Management empowers service desk agents with better, integrated visibility, incident escalation, faster resolution times, automation, and more.

  • Forrester Proven Drivers Unlocking High-Velocity ITSM

    Sponsored by: Atlassian

    A survey by Forrester found that during the time of COVID, high performing, high velocity I&O organizations are obsessed with speed, collaboration, and autonomy. Read on to discover more key insights uncovered by Forrester and learn how you can better power your success with proven methodologies.

  • The Unrivaled Guide to Data Integration for Service Management

    Sponsored by: ServiceNow

    Data integration is an essential step in building quality data science initiatives, automating your architecture, developing and testing with accuracy, and more. Access this e-book to learn everything you need to know about integrating data between service management applications and other endpoints—and stop making decisions with polluted data.

  • Free Downloads for Now at Work Attendees

    Sponsored by: ServiceNow

    Perspectium can be a powerful way to understand and manage your ServiceNow instance and automate data management for BI purposes. Read on and learn how you can win a free speaker by checking out several of Perspectium’s products.

  • We Build Your Future Workflows

    Sponsored by: ServiceNow

    Traditional IT needs to transform as it becomes the backbone for systems that have to be available around the clock, power AI solutions, and constantly improve the user experience. Read on to learn what makes Sofigate a leader in modernizing digital business workflows in the cloud.

  • Unlocking Retail Operations

    Sponsored by: ServiceNow

    Retail has experienced constant disruption as a result of digital technologies. Read on to learn how you can partner with ServiceNow and Fujitsu to simplify IT service management, drive better customer engagement and retention, improve inventory management, and more.

  • Modernize Your Software

    Sponsored by: Atlassian

    Upgrading software is one thing organizations can do to overcome the challenges they will face at scale which include performance, user management and security. Open up this blog post to take a look at 3 more risks organizations may be taking if they do not modernize their software.

  • Now at Work 2020

    Sponsored by: ServiceNow

    In this webcast, learn about the Data Sync product which is used by some of the largest ServiceNow customers in the world and is responsible for moving tens of millions of records every day. Access it here.

  • Key Indicators of Scale

    Sponsored by: Atlassian

    When most organizations think of scaling, they typically look towards the more ambitious, external drivers such as M&A or new market entry. However, there are already many key indicators that can be found within the walls of an organization. Open this white paper to see what those indicators are, plus, next steps.

  • The Future of ITSM is Agile: Practical Guide for Working with ITIL 4

    Sponsored by: Atlassian

    Open up this 40 page eBook to jumpstart your organization’s agile journey with ITIL 4, including how to build a high-velocity service team and top practice areas for transforming the ways IT teams work. Plus, best practices for bringing agile and DevOps into ITSM.

  • The Complete Guide to ITSM

    Sponsored by: Atlassian

    There are many challenges IT teams are dealing with in the face of digital transformation. This 100 page eBook aims to help with these challenges and then some, sharing key best practices on how to reimagine core ITSM platforms. Open now to explore IT business management, problem management, asset management and much more.

  • Twitter Case Study

    Sponsored by: Atlassian

    Originally, Twitter was using email for internal service requests, but had no easy way to track, manage or route requests to the appropriate agent. Read up on this case study to see how one leading vendor was able to help Twitter implement a customer portal platform to reduce email support and learn how you can do the same in your organization.

  • How People, Practices and Technology Drive Success for High-Performing Organizations

    Sponsored by: Atlassian

    In this infographic from a Forrester study, take a look at how to unlock high-velocity ITSM and learn what separates high and low performers in an organization. Open now to get started.

  • Atlassian’s Data Center: Customer Feedback

    Sponsored by: Atlassian

    Curious about Atlassian’s latest Data Center software? Open up this case study to take a closer look at Atlassian’s Data Center features and hear from the customers who implemented it in their organization.

  • Four Enterprise Priorities and How Software can Help

    Sponsored by: Atlassian

    This white paper covers some recommendations for choosing the right software to boost the ways teams work together to deliver business goals. Open now to learn more.

  • HBR: How to Gain Speed and Flexibility Through a Product-Centric Approach

    Sponsored by: Atlassian

    Open up this pulse survey from Harvard Business Review to dig into the key benefits, challenges, and considerations of shifting to a more agile, product-delivery model in your organization, all by the numbers.

  • 4 Blockers to Enterprise Effectiveness Infographic

    Sponsored by: Atlassian

    While it may be easy to spot an effective team, it’s not always as easy to explain what makes it effective. Instead, it may be easier to identify what can prevent the team from being successful and remove those challenges. Open up this infographic to identify 4 potential blockers to enterprise effectiveness and how to avoid them.

  • How to Deliver Smart, Responsive IT Services in an Always Changing World

    Sponsored by: ServiceNow

    Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in an ever changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.

  • Veolia Aligns IT Operations with Global Service Strategy and Business Goals

    Sponsored by: ServiceNow

    This case study shows how one leading vendor was able to help a global water, waste and energy management company align local IT operations to its global service strategy and business goals and learn how you can do the same in your organization. Open to read more.

  • IT Service Management at High Velocity Premium Upsell

    Sponsored by: Atlassian

    High-velocity ITSM is all about transitioning an IT organization from a traditional service development and support team to one operating at high speed. Open up this white paper to explore more on this topic, including benefits of high velocity IT, high-velocity ITSM platforms and more.

  • Case study Toast Premium Upsell

    Sponsored by: Atlassian

    Open up this case study to see how one leading service management vendor was able to help Toast, a point of sale company, gain more visibility into their team’s work, resolve bottlenecks in their processes and accelerate incident resolution times and learn how you can do the same in your organization.

  • How One MSP Saved Thousands in Operational Costs in Less Than a Year

    Sponsored by: Liongard

    An MSP needed a new tool to improve service delivery, consolidate data into a single portal and improve their average time to resolution (ATR). Open up this case study to see how one leading vendor was able to help the MSP improve their ATR by 62% and save them thousands of dollars in operational costs.

  • ITSM for the Enterprise – What Makes it Work?

    Sponsored by: TeamDynamix

    ITSM may work for IT, but not every group has an organized system for requests. Enterprise service management (ESM) fills in the gaps by bringing everyone together onto one main platform. Download this white paper to learn about the benefits of ESM, project management with enterprise service and more.

  • How to Deliver Smart, Responsive IT Services in an Always Changing World

    Sponsored by: ServiceNow

    Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.

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